Nortel Meridian Meridian 1 Scripting Manual page 207

October 2007
Restriction
The WAIT command cannot be the first command given to a voice contact. If a
WAIT command is the first command applied to a call, the voice contact is
rejected and given default treatment.
Example
In this example, calls are queued to the sales skillset. After a 2-second delay,
callers hear a recorded announcement asking them to wait.
QUEUE TO SKILLSET sales_sk
WAIT 2
GIVE RAN please_wait_ran_gv
WAIT command and report statistics
The placement of the WAIT command, particularly in the master script, can
affect report statistics.
For example if the master script includes the following:
GIVE RINGBACK
WAIT 6
IF CDN = test_cdn THEN
EXECUTE Sales_App
END IF
And the primary script performs the following:
QUEUE TO SKILLSET Sales_Sk
WAIT 2
If a call arrives and agents are available in Sales_Sk, then the Application
Report shows an Average Delay of at least 6 to 8 seconds, depending on the
timing queue, and the Skillset Report shows 0 to 2 seconds.
Nortel recommends that you qualify the GIVE RINGBACK command as shown
in the following script so that only transferred calls are affected by the WAIT
statement—new calls are not affected.
Scripting Guide for Communication Server 1000/Meridian 1 PBX
Basic script commands
207