Nortel Meridian Meridian 1 Scripting Manual page 321

October 2007
WITH LANGUAGE option
You can record voice segments in various languages and then use the WITH
LANGUAGE option to specify in which language you want the voice segment
played. For example, if your contact center provides service in several
languages, you can record three versions of your main voice menu: English,
Spanish, and French. If you do not use the WITH LANGUAGE option, the
system uses the default language.
ATTENTION
Restrictions
Do not insert the GIVE BUSY or GIVE OVERFLOW command immediately
after the GIVE CONTROLLED BROADCAST ANNOUNCEMENT
command.
Numbers
You can record numbers as voice segments and then play them to calls. Contact
Center Manager provides several predefined variables, but you must record the
voice segments. For Contact Center Voice Services on CallPilot, you use
Application Builder to record voice segments. For Contact Center Voice
Services on Meridian Mail, you use the Voice Prompt Editor.
For more information about Application Builder, see the CallPilot Application
Builder Guide. For more information about Voice Prompt Editor, see the Nortel
Contact Center Manager Administrator's Guide.
A number can be an integer constant or a script variable of Integer or DN type.
Scripting Guide for Communication Server 1000/Meridian 1 PBX
If no other language is specified in the script, the default
language is played. The default language is system
dependent based on regional settings of the operating
system on the server. If the system default language is other
than English and you want to play any of the system-
defined voice segments, such as c_zero_gv which has a
predefined value English:file:1:1, you must specify in the
script PLAY PROMPT WITH LANGUAGE English.
Voice processing commands
321