SIP Contact Center
WITH VXML TREATMENT voicexml
PARAMETERS prompttoplay, notypeahead, numberofdigits,
interdigittimeout
RETURNS c_sip_digits_str_cv
WHERE c_sip_digits_str_cv EQUALS
VALUE "1" : EXECUTE SCRIPT Primary1
VALUE "2" : EXECUTE SCRIPT Primary2
VALUE "3" : EXECUTE SCRIPT Primary3
VALUE "4" : EXECUTE SCRIPT Primary4
DEFAULT:
END WHERE
Primary 1 script
/*Primary 1-tests GIVE IVR, IM, webpush etc. */
ASSIGN c_play_only_gv TO voicexml
ASSIGN "option1.wav" TO prompttoplay
/*This GIVE IVR plays an audio message telling you that
you have chosen option 1*/
GIVE IVR
SERVICE URI serviceuri
WITH VXML TREATMENT voicexml
PARAMETERS prompttoplay
ASSIGN c_play_and_collect_gv TO voicexml
ASSIGN "SIPCCIntroFinal.avi" TO prompttoplay
ASSIGN "1" TO numberofdigits
/*This GIVE IVR plays an video message asking you to choose
712
EXECUTE SCRIPT Primary4
Standard 8.04
Contact Center Manager
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