Nortel Meridian Meridian 1 Scripting Manual page 499

Contact center manager
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October 2007
IF emergency_gv THEN
GIVE IVR mmail_gv WITH TREATMENT msg_emerg_gv
DISCONNECT
END IF
IF OUT OF SERVICE skillset_sk THEN
EXECUTE DayClosed
END IF
QUEUE TO SKILLSET skillset_sk
WAIT 2
GIVE IVR INTERRUPTIBLE mmail_gv WITH TREATMENT reps_busy_gv
GIVE MUSIC music_soft
SECTION General
WAIT 45
IF NOT QUEUED THEN
END IF
GIVE IVR INTERRUPTIBLE mmail_gv WITH TREATMENT tip1_msg_gv
WAIT 60
IF NOT QUEUED THEN
Scripting Guide for Communication Server 1000/Meridian 1 PBX
IF OUT OF SERVICE skillset_sk THEN
EXECUTE DayClosed
ELSE
QUEUE TO SKILLSET skillset_sk
WAIT 2
END IF
IF OUT OF SERVICE skillset_cv THEN
EXECUTE DayClosed
ELSE
QUEUE TO SKILLSET skillset_cv
Using sample scripts
499

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