Nortel Meridian Meridian 1 Scripting Manual page 557

October 2007
Callers wait too long to hear voice processing
The caller hears too many cycles of ringback before the message is played. This
behavior can be caused by a configuration problem on the switch, on Contact
Center Manager Server, on Meridian Mail, or on CallPilot.
For information about how to ensure that voice processing commands run
successfully, see the Contact Center Manager, Communication Server 1000 and
Voice Processing Guide.
Callers hear "Your voice session cannot be completed" message
The caller hears the message "Your Voice Session cannot be completed" instead
of the prompts specified in the script. This behavior can be caused by a
configuration problem on the switch, on Contact Center Manager Server, on
Meridian Mail, or on CallPilot.
For information about how to ensure that voice processing commands run
successfully, see the Contact Center Manager, Communication Server 1000 and
Voice Processing Guide.
Caller hears voice prompts but is not presented to an agent
The caller hears the voice prompts, but is not connected to an agent. This
behavior occurs if a transfer fails after a GIVE IVR command to a third-party
voice processing system.
If the GIVE IVR script command is used with a third-party IVR application or a
CallPilot or Meridian Mail voice menu to transfer a call to a DN that is busy,
Contact Center Manager loses control of the call. When you use the GIVE IVR
command, always transfer the call to an ACD-DN.
For information about the GIVE IVR command in SIP-enabled contact centers,
see "GIVE IVR" on page 677.
Scripting Guide for Communication Server 1000/Meridian 1 PBX
Troubleshooting
557