Nortel Meridian Meridian 1 Scripting Manual page 370

Intrinsics
QUEUE TO AGENT agent_4
WAIT 2
END IF
Example 2
In this multimedia example, the LOGGED OUT AGENT intrinsic is used to test
if the preferred agent is logged on. If not, the multimedia contact is queued to the
skillset sent in the contact data.
ASSIGN CONTACT DATA "%SKILLSET%SKILLSET" TO skillset_cv
ASSIGN CONTACT DATA
IF LOGGED OUT AGENT agent_cv THEN
QUEUE TO SKILLSET skillset_cv
WAIT 2
ELSE
QUEUE TO AGENT agent_cv
WAIT 2
END IF
An agent ID is sent in the CONTACT DATA under the following conditions:
An agent saves an e-mail as pending with a scheduled presentation time.
An agent chooses a disposition code for an outbound contact that re-
schedules the contact to be presented at a later time.
An agent transfers a contact to another agent.
An agent creates a scheduled callback contact from the Agent Desktop.
If a reply e-mail arrives from a customer, the preferred agent for that
customer is available as the agent ID in the scripts.
If a new e-mail arrives from an existing customer, the preferred agent for
that customer is available as the agent ID in the scripts.
If an agent pulls a CLOSED contact (pull mode) using the Agent Desktop,
the agent ID is available in the contact data.
370
"%AGENT%AGENT" TO agent_cv
Standard 8.04
Contact Center Manager