Using HDX
Using Provider
Provider (provider.exe) is an application that receives contact center script
information over the Host Data Exchange (HDX) interface between the Contact
Center Manager Server (provider.exe host) and the Contact Center Manager
Administration server (scripts).
Also, you can configure Provider to return information to the contact center
script because Provider has a receiving side and a sending side. The receiving
side receives both SEND INFO and SEND REQUEST information from the
contact center script. You can configure the sending side to send a variety of
information to the contact center script. The contact center script command GET
RESPONSE receives the information sent by the Provider.
This appendix shows how you can use the provider.exe application to verify the
caller information received from the switch.
596
Standard 8.04
Contact Center Manager
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