Fax Troubleshooting - Lexmark Pro915 User Manual

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Fax troubleshooting

•
"Fax troubleshooting checklist" on page 160
•
"Cannot send faxes" on page 161
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"Cannot receive faxes" on page 162
• "Cannot run the fax software" on page 163
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"Fax error messages on the printer control panel" on page 163
For detailed descriptions of common terms and tasks, see the following:
•
"Setting up the printer to fax" on page 73
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"Faxing FAQ" on page 90
Fax troubleshooting checklist
If you encounter problems sending and receiving faxes, then check the connection first:
1
Check for a dial tone on the telephone line by plugging an analog telephone into the wall jack, DSL filter, VoIP
device, or cable modem where you connected the printer. Make sure you plug the telephone into the same port.
If you do not hear a dial tone, then contact your line provider.
2
While the printer is connected to the telephone line, check for a dial tone by plugging an analog telephone into
the port of the printer.
If you do not hear a dial tone, then use the checklist below. Listen for a dial tone after checking each item.
If you hear a dial tone but still have problems sending and receiving faxes, then see the other topics in this
section.
Connection checklist
•
Make sure that the printer and other devices on the line (if applicable) are set up and configured correctly
according to your setup scenario.
• Make sure that the cables are connected to the correct ports.
•
Make sure that the cables are securely plugged in.
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Troubleshooting
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