Page 1 Pro910 Series User's Guide July 2011 www.lexmark.com Machine type(s): 4449 Model(s):...
Page 2: Table Of Contents
Finding information about the printer...8 Understanding the parts of the printer...10 Ordering and replacing supplies...13 Ordering ink cartridges...13 Using genuine Lexmark ink cartridges...13 Replacing ink cartridges...14 Ordering paper and other supplies...15 Recycling Lexmark products...16 Using the printer control panel buttons and menus...17 Using the printer control panel...17...
Page 3 Loading various paper types...33 Saving paper default settings...36 Loading original documents on the scanner glass...37 Loading original documents into the ADF...37 Linking trays...37 Printing...39 Tips for printing...39 Printing basic documents...39 Printing specialty documents...42 Working with photos...45 Printing on both sides of the paper (duplexing)...49 Managing print jobs...51 Printing from a mobile device...55 Copying...56...
Page 4 Scanning documents into an editing application...64 Scanning directly to e‑mail using the printer software...65 Scanning to a PDF...66 Scanning FAQ...67 Canceling scan jobs...67 E-mailing...68 Setting up the printer to e-mail...68 Creating an e-mail contact list...69 Sending e-mail...71 Canceling an e‑mail...72 Faxing...73 Setting up the printer to fax...73 Configuring the fax settings...84...
Page 5 Troubleshooting...134 Before you troubleshoot...134 If Troubleshooting does not solve your problem...134 Setup troubleshooting...134 Understanding printer messages...139 Clearing paper jams...148 Print troubleshooting...155 Copy and scan troubleshooting...157 E-mail troubleshooting...159 Fax troubleshooting...160 Memory card troubleshooting...165 Network troubleshooting...165 Notices...177 Product information...177 Edition notice...177 Power consumption...180 Index...195 Contents...
Page 6: Safety Information
Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced.
Page 7: About Your Printer
About your printer Thank you for choosing this printer! We've worked hard to make sure it will meet your needs. To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks.
Page 8: Finding Information About The Printer
Use high yield cartridges. Inks in high yield cartridges allow you to print more pages. Recycling • Return ink cartridges for reuse or recycling through the Lexmark Cartridge Collection Program. To return an ink cartridge, go to www.lexmark.com/recycle. Follow the instructions to request a postage‑paid bag. •...
Page 9 CD. For updates, check our Web site at http://support.lexmark.com. SmartSolutions User's Guide and Help Go to http://smartsolutions.lexmark.com. Click HELP to view basic SmartSolutions information. Windows or Mac Help Open a printer software program or application, and then click Help.
Page 10: Understanding The Parts Of The Printer
Sunday (11:00 AM–8:00 PM ET) Support telephone numbers and hours of operation for your region or country can be found on the Support Web site (http://support.lexmark.com) or on the printed warranty that came with your printer. • In the US—See the Statement of Limited Warranty included with this printer, or at http://support.lexmark.com.
Page 11 Use the Memory card slot PictBridge and USB port Paper exit tray Paper tray (Tray 1) Paper stop Printer control panel Use the Scanner unit • • Ink cartridge access area Install, replace, or remove ink cartridges. Ethernet port Connect your printer to a computer, a local network, an external DSL, or a cable modem.
Page 12 Use the Duplex unit • • Printhead access area Install the printhead. Note: The carrier moves to the printhead access area when no printhead is installed in the printer. Jam clearance cover Remove jammed pages. Print on both sides of a sheet of paper. Remove paper jams.
Page 13: Ordering And Replacing Supplies
High yield cyan color cartridge Magenta color cartridge High yield magenta color cartridge Licensed for a single use only. After use, return this cartridge to Lexmark for remanufacturing, refilling, or recycling. Available only on the Lexmark Web site at www.lexmark.com. Notes: •...
Page 14: Replacing Ink Cartridges
Replacing ink cartridges Make sure you have a new ink cartridge or cartridges before you begin. You must install new cartridges immediately after removing the old ones, or the ink remaining in the printhead nozzles may dry out. Removing ink cartridges Turn on your printer.
Page 15: Ordering Paper And Other Supplies
Install the new ink cartridges immediately after removing the protective cap to avoid exposing the ink to air. Close the printer. Ordering paper and other supplies To order supplies or to locate a dealer near you, visit our Web site at www.lexmark.com. Item USB cable For more information, go to www.lexmark.com.
Page 16: Recycling Lexmark Products
Find the product type you want to recycle, and then select your country or region from the list. Follow the instructions on the computer screen. Note: Printer supplies and hardware not listed in a Lexmark collection program may be recycled through your local recycling center. Contact your local recycling center to determine the items they accept.
Page 17: Using The Printer Control Panel Buttons And Menus
Using the printer control panel buttons and menus Using the printer control panel Note: The icons appear when they are selectable on the current screen. If an icon does not appear, then the function is not available. Power Back Touch‑screen display Note: The display is turned off in Sleep mode.
Page 18: Understanding The Home Screen
Understanding the home screen After the printer is turned on and a short warm-up period occurs, the display shows the home screen. Use the home screen selections to initiate an action, such as copying or faxing, or to change the printer settings. Copy Access the copy menu and make copies.
Page 19: Navigating Menus Using The Touch Screen
Setup icon Access the setup menu and change printer settings. Eco‑Mode icon Activate Eco‑Mode to select the following options: • Change to Sleep mode after the printer is left idle for 10 minutes. • Set screen brightness to low. Wi‑Fi indicator Check the network connection status of your printer and access the network settings.
Page 20: Changing The Sleep Timeout
Scroll bar Scroll up and down the menu list. Down arrow Scroll down. Tips: • Use your fingers to navigate the screen. The touch screen does not work if you use other tools or devices to navigate. • Drag the scroll bar or touch the arrows until the menu or setting that you want appears on the display. •...
Page 21: Saving Paper And Energy
Saving paper and energy To significantly cut paper usage and reduce paper waste, activate 2‑Sided Printing: From the home screen, navigate to: > Print Mode Setup > 2-Sided Copy, Standalone > On Touch Accept. To optimize energy efficiency, reduce the Sleep timeout and Screen Brightness: From the home screen, navigate to: >...
Page 22: Using The Printer Software
Mint 10 and 9 • PCLinux OS 2010 The printer driver for this operating system is available only at http://support.lexmark.com. Using the Windows printer software Software installed during printer installation When you set up the printer using the installation software CD, all the necessary software was installed. You may have chosen to install some additional programs.
Page 23: Printer Software
Printer Home (referred to as Printer Home) Lexmark Phone Book (referred to as Phone Book) Abbyy Sprint OCR Lexmark Wireless Setup Utility (referred to as Wireless Setup Utility) Lexmark Tools for Office (referred to as Tools for Office) Printer Setup Utility...
Page 24: Using The Macintosh Printer Software
Use the Printing Preferences Note: Your printer may not come with some of these programs or some of the functions of these programs, depending on the features of the printer that you purchased. Using the Macintosh printer software Launching an application From the Finder, navigate to: Applications >...
Page 25: Finding And Installing Optional Software
Install additional or optional software. For Macintosh users From the Finder, navigate to: Applications > select your printer folder > Web Links > Lexmark Software Updates From the Web site, select your printer and then download the driver. Install additional or optional software.
Page 26: Updating The Printer Software
For Macintosh users From the Finder, navigate to: Applications > select your printer folder > Web Links > Lexmark Software Updates From the Web site, select your printer and then download the driver. Downloading PCL and PS drivers (Windows only) Universal Print Drivers (PCL 5 emulation, PCL XL emulation, and PS emulation) can be downloaded from our Web site.
Page 27: Installing The Printer Software
Go to the Lexmark Web site at www.lexmark.com. Navigate to: SUPPORT & DOWNLOADS > select your printer > select your operating system Download the driver, and then install the printer software. Note: Updated printer software may be available at http://support.lexmark.com. Using the printer software...
Page 28: Loading Paper And Original Documents
Loading paper and original documents Loading the paper tray Make sure: • You use paper designed for inkjet printers. • The paper is not used or damaged. • If you are using specialty paper, you follow the instructions that came with it. •...
Page 29 If you are loading A4‑ or legal‑size paper, then squeeze the tab and pull to extend the tray. Note: When you pull the extension out, the first stop accommodates A4‑size paper. When the extension is fully out, it accommodates legal‑size paper. Load the paper facedown.
Page 30 Insert the tray. Note: If you extended the tray to accommodate A4- or legal-size paper, then the tray sticks out from the front of the printer when inserted. Flip up the paper stop to catch the paper as it exits. Note: If you loaded A4‑...
Page 31: Loading Envelopes Or Photo Paper
Loading envelopes or photo paper Pull tray completely out of the printer. Move the paper guides to the sides of tray. Loading paper and original documents...
Page 32 Use the envelope icon and the photo paper outline on the bottom of the tray to help you position envelopes or photo paper. Note: Do not mix paper types in the tray. You can load either envelopes or photo paper, but not both. Load envelopes or photo paper.
Page 33: Loading Various Paper Types
Adjust the paper guides to rest gently against the left, right, and bottom edges of the envelopes or photo paper. Insert the tray. Flip up the paper stop to catch the envelopes or photos as they exit. Note: For best results, allow photos to dry at least 24 hours before stacking, displaying, or storing. Loading various paper types Load up to 150 sheets of plain paper...
Page 34 Load up to 100 sheets of coated paper 25 sheets of photo paper 25 sheets of glossy paper 10 envelopes Make sure • The glossy or printable side of the paper faces down. (If you are not sure which side is the printable side, then see the instructions that came with the paper.) •...
Page 35 Load up to 25 sheets of labels 50 transparencies 10 iron-on transfers Make sure • You use full label sheets. Partial sheets (with areas exposed by missing labels) may cause labels to peel off during printing, resulting in a paper jam.
Page 36: Saving Paper Default Settings
Load up to 25 index cards, photo papers, or postcards Saving paper default settings You can set the default paper settings for the documents and photos that you print. From the home screen, touch Note: If you have installed two trays in your printer, then touch Setup.
Page 37: Loading Original Documents On The Scanner Glass
Loading original documents on the scanner glass Open the scanner lid and place the document facedown on the scanner glass. Close the scanner lid. Loading original documents into the ADF You can load up to 50 sheets of an original document into the ADF for scanning, copying, and faxing. You can load A4‑, letter‑, or legal‑size paper into the ADF.
Page 38 Notes: • Optional trays are purchased separately. For more information, contact the place where you purchased the printer. • Make sure the printer is off before installing the optional tray. • The paper type and paper size in the default paper tray and the optional tray should match to avoid a media type mismatch error.
Page 39: Printing
Printing Tips for printing • Use the appropriate paper for your print job. • Select a higher print quality for better prints. • Make sure there is enough ink in the ink cartridges. • Remove each sheet as it is printed when printing photos or when working with specialty media. •...
Page 40: Collating Printed Copies
Collating printed copies When printing multiple copies of a document, you can choose to print each copy as a set (collated) or to print the copies as groups of pages (not collated). Collated Notes: • The collate option is available only when you are printing multiple copies. •...
Page 41: Printing Multiple Pages On One Sheet
Navigate to: Layout tab > Copies area Select a page order: • To print the first page first, clear the Reverse page order check box. • To print the last page first, select the Reverse page order check box. Click OK to close any printer software dialogs. Click OK or Print.
Page 42: Printing Specialty Documents
From the menu bar, choose File > Print. From the Printer pop‑up menu, choose your printer. From the print options pop‑up menu, choose Layout. From the Pages per Sheet pop‑up menu, choose the number of page images to print on each page. Adjust other settings as needed.
Page 43: Printing On Labels
From the Paper Size pop‑up menu, choose your envelope size. If no size matches the envelope size, then set a custom size. Select an orientation, and then click OK. From the menu bar, choose File > Print. From the Printer pop‑up menu, choose your printer. Click Print.
Page 44: For Macintosh Users
From the Printer pop‑up menu, choose your printer. From the print options pop‑up menu, choose Quality & Media. From the Paper Type pop‑up menu, choose Labels. From the Print Quality menu, choose a print quality other than Quick Print or Draft. Click Print.
Page 45: Working With Photos
Working with photos Using a memory card or flash drive with the printer Insert a memory card into the card slot or a flash drive into the USB port Inserting a memory card Notes: • Insert the card with the brand name label facing up. •...
Page 46 Do not insert the destination device right after inserting the source device. Wait until you are prompted to do • If the printer is connected to a computer and the Lexmark Fast Pics application has been installed, then Lexmark Fast Pics launches on the computer. Disregard this and continue copying photos between memory devices on the printer.
Page 47: Printing Photos Using The Printer Control Panel
Copying photos to the destination device From the Memory Device menu, touch More Options > Copy to Device. The message No Device Found. Please insert the memory device appears on the display. Insert the destination device into the PictBridge and USB port or the memory card slot of the printer. Wait for the indicator light on the destination device to stop blinking, and then touch Continue.
Page 48: Printing Photos From A Pictbridge-Enabled Digital Camera
Printing photos from a PictBridge-enabled digital camera PictBridge is a technology available in most digital cameras that lets you print directly from your digital camera without using a computer. Insert one end of the USB cable into the camera. Note: Use only the USB cable that came with the camera. Insert the other end of the cable into the PictBridge port on the front of the printer.
Page 49: Printing On Both Sides Of The Paper (Duplexing)
Printing on both sides of the paper (duplexing) Printing on both sides of the paper (duplexing) automatically Notes: • The automatic duplex unit supports plain paper only. • Do not remove the page until printing is finished. For Windows users With a document open, click File >...
Page 50 From the Two‑Sided pop‑up menu, choose Long‑Edge binding or Short‑Edge binding. • For Long‑Edge binding, pages are bound along the long edge of the page (left edge for portrait, top edge for landscape). Portrait • For Short‑Edge binding, pages are bound along the short edge of the page (top edge for portrait, left edge for landscape).
Page 51: Managing Print Jobs
For Macintosh users From the Apple menu, navigate to: System Preferences > Print & Fax > select your printer Navigate to: Open Print Queue > Printer Setup > Driver tab Printer Setup > Installable Options From the Two‑Sided Printing Dry Time pop‑up menu, choose a dry time setting. Note: Under conditions of high humidity, or if the normal drying time does not allow the ink to dry completely, choose Extended.
Page 52: Setting Your Printer As The Default Printer
Creating a print queue For Windows users From the Printer Tasks area, click Add a Printer. Follow the instructions on the computer screen. For more information, see the documentation that came with your operating system. For Macintosh users From the Print & Fax area, click +. If necessary, click the Default or Default Browser tab.
Page 53: Pausing Print Jobs
Changing the default printing mode To conserve ink, you can change the default printing mode for all print jobs to Draft or Quick Print. It uses less ink and is recommended for printing text-only documents. If you need to change to a different print mode to print photos or other high-quality documents, then you can select a different mode from the Print dialog before sending the print job.
Page 54: Resuming Print Jobs
Resuming print jobs For Windows users Click , or click Start and then click Run. In the Start Search or Run box, type control printers. Press Enter, or click OK. The printers folder opens. Right‑click the printer, and then select Open or See what's printing. Resume the print job: •...
Page 55: Printing From A Mobile Device
What is LexPrint? LexPrint is a free application that lets you print easily from your iPad, iPhone, or iPod touch using any Lexmark printer connected to the same wireless network. It lets you print Web pages, photos from the photo album, or photos you recently captured using the camera of your mobile device, depending on its features.
Page 56: Copying
Copying Use the ADF for multiple‑page documents. Note: The ADF is available only on select models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Tips for copying • Make sure you load the original document faceup into the ADF or facedown at the placement corner of the scanner glass.
Page 57: Copying An Id Card
Copying an ID card From the home screen, touch SmartSolutions > ID Card Copy. Load the front side of the ID card facedown on the upper left corner of the scanner glass. Touch Continue. When prompted to copy the back side of the ID card, touch Yes. Load the back side of the ID card facedown on the upper left corner of the scanner glass.
Page 58: Collating Copies Using The Printer Control Panel
Collating copies using the printer control panel When printing multiple copies of a document, you can choose to print each copy as a set (collated) or to print the copies as groups of pages (not collated). Collated Load the original document. From the home screen, touch Copy >...
Page 59: Placing An Overlay Message On Each Page
Placing an overlay message on each page Load the original document. From the home screen, touch Copy > More Options > Overlay. Select an overlay setting, and then touch Accept. Note: If you select Custom Text, then you will be prompted to specify a custom overlay. The text can be up to 32 characters long.
Page 60: Canceling Copy Jobs
Making a duplex copy manually Load the original document. From the home screen, touch Copy. Set the copy options you want. If necessary, touch Accept each time you make a selection. Press to print on one side of the paper. Load the next page of the document: •...
Page 61: Scanning
Scanning Use the ADF for multiple‑page documents. Note: The ADF is available only on select models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Tips for scanning • Use the scanner glass when scanning two‑sided pages if your printer does not support duplex scanning or the ADF does not support the original document size.
Page 62: Scanning To A Network Computer
The scan is complete when a message appears on the printer control panel indicating that the file you scanned has been saved. Scanning to a network computer Load the original document. From the home screen, touch Scan > Computer. Touch the name of the destination computer. Notes: •...
Page 63: Scanning Photos Into An Editing Application
Insert the flash drive or memory card. Notes: • The printer reads only one memory device at a time. • If a flash drive is inserted into the USB port while a memory card is in the card slot, then a message appears on the display prompting you to select which memory device to use.
Page 64: Scanning Documents Into An Editing Application
From the list of devices, select your printer. Adjust the scan settings as needed. To preview the image, click Overview. Note: The preview feature is available only when scanning from the scanner glass. From the Scan To pop‑up menu, choose a photo editing application. Click Scan.
Page 65: Scanning Directly To E-Mail Using The Printer Software
From the list of devices, select your printer. Adjust the scan settings as needed. To preview the image, click Overview. Note: The preview feature is available only when scanning from the scanner glass. From the Scan To pop‑up menu, choose ABBYY FineReader. Click Scan.
Page 66: Scanning To A Pdf
Using Image Capture Load an original document. From the Applications folder in the Finder, double‑click Image Capture. From the list of devices, select your printer. Adjust the scan settings as needed. To preview the image, click Overview. Note: The preview feature is available only when scanning from the scanner glass. From the Scan To pop‑up menu, choose an e‑mail application.
Page 67: Scanning Faq
Adjust the scan settings as needed. To preview the image, click Overview. Note: The preview feature is available only when scanning from the scanner glass. From the Scan To pop‑up menu, choose an application that supports the PDF format. From the Format pop‑up menu, choose PDF. Click Scan.
Page 68: E-Mailing
E-mailing You can use your printer to send e-mail to one or more recipients without using a computer. To do this, you can either scan a document or photo and then send it as an e-mail, or you can attach a saved document or photo from a memory device to an e-mail.
Page 69: Creating An E-Mail Contact List
• Password—Enter your e‑mail account password. • Domain—Enter your e‑mail account domain. Note: This setting appears only when Authentication is set to NTLM. For more information, contact your e- mail provider or your system support person. To check if the SMTP server settings are correct, touch Test SMTP Settings. If you want to change the e‑mail settings From the home screen, touch Touch each item, and then enter the necessary information.
Page 70 Creating an e‑mail contact list using the computer For Windows users Click or Start. Click All Programs or Programs, and then select the printer program folder from the list. Navigate to: Printer Home > select your printer > Fax > Edit contact list > Select from Phone Book From the Phone Book field, choose a phone book.
Page 71: Sending E-Mail
Sending e-mail Use the ADF for multiple‑page documents. Note: The ADF is available only on select models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Tips for e‑mailing • Make sure to enter your e‑mail account information and set up the SMTP server before sending an e‑mail. •...
Page 72: Canceling An E-Mail
Scanning a document or photo to e-mail Load an original document or photo. Touch Scan > E‑mail. Select the output file type you want to create. Touch an option to enter or select the recipients: • Enter E‑mail Address—Enter the e‑mail address manually. •...
Page 73: Faxing
Faxing CAUTION—POTENTIAL INJURY: To reduce risk of fire, use only the telecommunications (RJ-11) cord provided with this product or a UL Listed 26 AWG or larger replacement when connecting this product to the public switched telephone network. CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm.
Page 74 Setup 2: Printer is sharing the line with an answering machine Connected to the same telephone wall jack To connect: Connect the cable from the wall jack to the Remove the protective plug from the port. Connected to different wall jacks LINE PHONE LINE...
Page 75 To connect: Connect the cable from the wall jack to the Tips for this setup: • If you have only one telephone number on your line, then you need to set the printer to receive faxes automatically (Auto Answer On). •...
Page 76 Tips for this setup: • This setup works best if you subscribe to a distinctive ring service. If you have distinctive ring service, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer will not receive faxes even if you have set it to receive faxes automatically.
Page 77 To install a filter for the printer: Connect the line port of the DSL filter to the wall jack. Connect a telephone cable from the To continue using a computer for Internet access, connect the computer to the DSL HPN port on the DSL filter. To connect a telephone to the printer, remove the protective plug from the connect the telephone to the port.
Page 78 Tips for this setup: • To make sure that the phone port on the VoIP adapter is active, plug an analog telephone into the phone port, and then listen for a dial tone. If you hear a dial tone, then the port is active. •...
Page 79 Tips for this setup: • To make sure that the phone port on the cable modem is active, plug an analog telephone into the phone port, and then listen for a dial tone. If you hear a dial tone, then the port is active. •...
Page 80 Scenario 5: Country‑ or region‑specific setup Different countries or regions have different types of telephone wall jacks. The standard wall jack adopted by most countries or regions is the Registered Jack-11 (RJ-11). You need to have an RJ‑11 plug, or a telephone cable that has an RJ‑11 connector, so you can connect a device to an RJ‑11 wall jack.
Page 81 If you want to connect another device (telephone or answering machine) to the same wall jack, and if the device has a non‑RJ 11 connector, then connect it directly to the wall jack. Notes: • Do not remove the wrap plug from the •...
Page 82 To connect: Connect the cable from the wall jack to the Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones.
Page 83: Entering Your User Information
Connect the printer to any of the N ports. To connect: Connect one end of a telephone cable to the Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to an N port. If you want to connect a telephone and answering machine to the same wall jack, then connect the devices as shown.
Page 84: Configuring The Fax Settings
Setting the fax footer From the home screen, navigate to: > Fax Setup > Ringing and Answering > Fax Footer Touch ON > Accept. Configuring the fax settings You can configure the fax settings through the printer control panel or the fax software. If you configure the fax settings in the printer control panel, then the fax software imports those settings.
Page 85 From here Dialing and Sending Fax Blocking Configuring fax settings using the fax software Before you begin, make sure that: • The printer is properly connected to the telephone line. • The printer is turned on and connected to the computer. •...
Page 86: Creating A Contact List
Creating a contact list You can create a contact list using the Address Book in the printer control panel or the phone book in the fax software. If you create a contact list in the printer control panel, then the fax software automatically saves those contacts as Phonebook entries.
Page 87: Sending Faxes
Select the contact that you want to add, and then click Add to or change list to import the contact. Note: To add contacts, you need to import contacts from the phone books on your computer that are supported by the fax software. In addition to the software Address Book, you may also have phone books of the mail clients installed on your computer, such as Microsoft Outlook.
Page 88: Tips For Sending Faxes
Tips for sending faxes • Make sure the printer is on and connected to a working telephone, DSL, or VoIP line. The line is working if you hear a dial tone. • Make sure the exit bin is fully extended and the bin extender is flipped out. •...
Page 89: Receiving Faxes
Enter the recipient fax number or numbers in the “Fax number(s)” field. You can enter fax numbers manually or by using the Phone Book feature. If necessary, enter a prefix in the Dialing Prefix dialog. Select the appropriate paper size and page orientation. Select Include Cover Page with Fax, and enter the appropriate information if you want to include a cover page with the fax.
Page 90: Faxing Faq
Tips: • If the printer is sharing the line with other analog devices (telephone, answering machine), then set the printer to pick up calls two rings after the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings.
Page 91 For Macintosh users From the Applications folder in the Finder, or from the Finder desktop, double-click the printer folder. Double-click Printer Settings, and then configure the fax settings. What is a splitter and what type of splitter should I use? If there are limited wall jacks in your home or limited ports on your adapter, then you can use a phone splitter.
Page 92: How Can I Check The Dial Tone
How many rings should I set? If the printer is sharing a line with an answering machine, then set the printer to pick up after a greater number of rings than the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings.
Page 93: Adjusting The Ringer Volume
How do I adjust the speaker volume on the printer? Listen to the dial tone to check if the telephone line is working and to check if the cables and devices are connected properly to your telephone network. Make sure that the dialing volume is not set to Off, especially if you are dialing a number on hook.
Page 94: How Do I Send A Fax At A Scheduled Time
If your high-resolution fax is not being received, then try selecting a lower quality. Quality Standard Fine Superfine Ultrafine From the home screen, navigate to: Fax > More Options > Quality Select a resolution, and then touch Accept. How do I send a fax at a scheduled time? From the home screen, touch Fax.
Page 95: How Do I Know That The Fax Was Sent Successfully
How do I know that the fax was sent successfully? You can set the printer to print a confirmation page, or transmission report, every time you send a fax. This report includes the date and time that the fax was sent. If the fax job is unsuccessful, then the report also includes the cause of the error.
Page 96: How Do I Forward A Fax
How do I forward a fax? When you enable this option, all the faxes that you receive are automatically forwarded until you disable it. From the home screen, navigate to: > Fax Setup > Ringing and Answering > Fax Forward Select Forward or Print &...
Page 97: Networking
Networking Installing the printer on a wireless network Wireless network compatibility Your printer contains an IEEE 802.11n wireless print server. Your printer is compatible with IEEE 802.11 b/g/n routers that are Wi-Fi certified. Supported network security options The printer supports three wireless security options: WPA2/WPA, WEP, and no security. WPA2/WPA WPA (Wi-Fi Protected Access) and WPA2 (Wi-Fi Protected Access 2) offer stronger wireless network security than WEP.
Page 98: Printing A Network Setup Page
No Security It is not recommended to use no security at all on a home wireless network. Using no security means that anyone within range of your wireless network can use your network resources—including Internet access— if your wireless network is connected to the Internet. The range of your wireless network may extend far beyond the walls of your home, allowing access to your network from the street or from your neighbors’...
Page 99 Information you will need during advanced wireless setup The Wireless Setup Utility does not detect the wireless network SSID for you during advanced wireless setup. You must know the following information before configuring the wireless printer settings manually: Wireless Mode Check your wireless network type: Infrastructure—All devices on a wireless network communicate with each other through an access point (wireless router).
Page 100 Authentication type Encryption method Open Mode • None • Shared Mode WPA Personal TKIP WPA2‑Personal • TKIP • WPA2‑Enterprise • TKIP • 802.1X ‑ RADIUS • None • WEP‑DynamicKeys • WEP‑StaticKeys • WPA‑TKIP • WPA‑AES Installing the printer on a wireless network Before you install the printer on a wireless network, make sure that: •...
Page 101: Installing The Printer On Other Computers
Installing the printer on other computers Once the printer is set up on the wireless network, it can be accessed wirelessly by any other computer on the network. However, you will need to install the printer driver on every computer that will access it. You do not need to configure the printer again, although you will need to run the setup software on each computer to install the driver.
Page 102: Special Wireless Installation Instructions
Indicator Special wireless installation instructions The following instructions apply to customers outside of North America who are using a wireless broadband box. Some examples of these boxes include LiveBox, AliceBox, N9UF Box, FreeBox, and Club Internet. Before you begin • Make sure your box is wireless‑enabled and activated to work on a wireless network.
Page 103: Assigning A Static Ip Address
Enter the details about your wireless network. Note: Your WEP, WPA, or WPA2 key may be obtained from the bottom of the box, the documentation that came with the box, or from the box Web page. If you have already changed the key for your wireless network, then use the key you created.
Page 104: Advanced Wireless Setup
Advanced wireless setup Creating an ad hoc wireless network You can set up an ad hoc network if you: • Do not have an access point or wireless router. • Do not have a wireless network (but do have a wireless network adapter for your computer). •...
Page 105 Windows Vista will enable the ad hoc network for you. It will appear in the “Connect to a network” dialog under “Available networks,” indicating that the computer is configured for the ad hoc network. Close the Windows Control Panel and any remaining windows. Insert the installation software CD, and follow the directions for wireless installation.
Page 106: Adding A Printer To An Existing Ad Hoc Wireless Network
It may take a few minutes for your computer to recognize the new settings. To check the status of your network: Right‑click the Wireless Network Connections icon. Select View Available Wireless Networks. • If the network is listed but the computer is not connected, then select the ad hoc network, and then click Connect.
Page 107 For Macintosh users From the Applications folder in the Finder, or from the Finder desktop, double-click the printer folder. Double‑click Wireless Setup Assistant. Follow the instructions on the computer screen. Configuring the printer wirelessly using WPS (Windows only) ‑ With Wi Fi Protected Setup (WPS), it is easy to add computers or printers to your wireless network because the SSID and WPA passphrase are automatically detected and configured for you.
Page 108 If the printer is currently set up for Ethernet Unplug the Ethernet cable from the printer. Place the printer close to the computer you want to use to configure the printer for wireless access. Note: You will need to connect the printer to the computer with a USB cable. Make sure the printer is close enough to the computer for your USB cable to reach both.
Page 109: Selecting The Printer
Insert the installation software CD. If the installation dialog does not appear after a minute, then click the CD icon on the desktop. Double‑click Lexmark Extras > Lexmark Setup Assistant. Follow the instructions on the computer screen. Note: There is no need to remove the USB cable connecting the printer to the computer during wireless configuration.
Page 110 Insert the installation software CD. If the installation dialog does not appear after a minute, then click the CD icon on the desktop. Double‑click Lexmark Extras > Lexmark Setup Assistant. Follow the instructions on the computer screen. A second print queue will be created. Remove the Ethernet queue if you do not want to switch back to accessing the printer over an Ethernet connection.
Page 111: Adding The Printer
Adding the printer In Mac OS X version 10.5 or later From the Apple menu, navigate to: System Preferences > Print & Fax Click +. Click the Default or Default Browser tab, and then select your printer. Click Add. In Mac OS X version 10.4 or earlier From the Finder, choose Utilities.
Page 112: Installing The Printer On An Ethernet Network
Type the Universal Naming Convention (UNC) Port Name, which consists of the server name and the distinctive printer name that was specified in step 2 on page 111. The name should be in the form \ \server\printer. Click OK. Click Close on the Printer Ports dialog. Make sure the new port is selected on the Ports tab, and then click Apply.
Page 113 Installing the printer on an Ethernet network Before you install the printer on an Ethernet network, make sure that: • You have completed the initial setup of the printer. • Your network is set up and working properly. • Your computer is connected to your network. For Windows users Close all open software programs.
Page 114 EAP‑MD5, MSCHAPv2, or LEAP • RADIUS user name • RADIUS password PEAP • RADIUS user name • RADIUS password • CA certificate EAP‑TLS • RADIUS user name • RADIUS password • CA certificate • Signed certificate EAP‑TTLS • appropriate inner authentication •...
Page 115: Networking Faq
Networking FAQ What is Wi‑Fi Protected Setup? Wi‑Fi Protected Setup (WPS) is a simple and secure configuration that allows you to establish a wireless home network and enable network security without requiring prior knowledge of Wi‑Fi technology. It is no longer necessary to configure the network name (SSID) and WEP key or WPA passphrase for network devices.
Page 116: Where Do I Find My Ssid
Look for the WEP key or WPA/WPA2 passphrase. What is an SSID? A Service Set Identifier (SSID) is the name that identifies a wireless network. All devices on the network must know the SSID of the wireless network, or they will not be able to communicate with each other. Usually, the wireless network broadcasts the SSID to allow wireless devices in the area to connect to it.
Page 117: How Are Home Networks Configured
Notes: – Hexadecimal characters are A–F, a–f, and 0–9. – ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII characters in a WPA/WPA2 passphrase are case‑sensitive. • View the security settings on the access point. Open a Web browser. Type the IP address of the access point in the address field, and then press Enter. Notes: –...
Page 118 • The network is connected to the Internet through a DSL or cable modem. Scenario 2: Wireless network with Internet access • All computers and printers connect to the network using a wireless access point or wireless router. • The wireless access point connects the network to the Internet through a DSL or cable modem. Scenario 3: Wireless network with no Internet access •...
Page 119: Why Do I Need An Installation Cable
Scenario 4: Computer connected wirelessly to a printer without Internet access • A computer is directly connected to a printer without going through a wireless router. • This configuration is referred to as an ad hoc network. • The network has no connection to the Internet. Note: Most computers can connect to only one wireless network at a time.
Page 120 The USB port on the computer and on the printer are each marked with Note: Do not connect the USB cable until prompted to do. If the USB port at the back of the printer is covered by a sticker, then make sure to remove it. Firmly plug the square end of the USB cable into the back of the printer.
Page 121: How Are Infrastructure And Ad Hoc Networks Different
Firmly plug the rectangular end of the USB cable into the USB port of the computer. Follow the instructions on the computer screen. How are infrastructure and ad hoc networks different? Wireless networks can operate in one of two modes: infrastructure or ad hoc. In infrastructure mode, all devices on a wireless network communicate with each other through an access point (wireless router).
Page 122: Finding The Signal Strength
Finding the signal strength The signal strength tells you how strongly the computer or printer is receiving the wireless signal from the wireless network. Poor signal quality could affect connectivity during configuration. Checking computer connectivity From your computer system tray, click the wireless icon that corresponds to the software managing your wireless network adapter.
Page 123: Wireless Network
EMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE PRINTER The wireless signal from your access point will pass through most objects. Most walls, floors, furniture, and other objects will not block the wireless signal. However, there are materials that are too dense for the signal to pass through, such as objects containing metal and concrete.
Page 124 In the Wireless settings section, look for the SSID. Write down the SSID. Note: Make sure you copy it exactly, including any capital letters. Obtain the SSID of the network that the printer is connected to: From the printer, print a network setup page. In the Wireless section, look for SSID.
Page 125: Can I Use My Printer On A Usb And A Network Connection At The Same Time
Can I use my printer on a USB and a network connection at the same time? Yes; the printer supports a simultaneous USB and network connection. The printer can be configured in the following ways: • Locally attached (connected to a computer using a USB cable) •...
Page 126: What Is An Ip Address
When installing the printer on a network, make sure you select the printer with the correct MAC address. The MAC address of the internal print server is a series of letters and numbers. Notes: • A list of MAC addresses can be set on an access point (wireless router) so that only devices with matching MAC addresses are allowed to operate on the network.
Page 127: How Do I Locate Ip Addresses
What is TCP/IP? Networks are able to function when computers, printers, and other devices are able to send data to each other, either through cables or wireless signals. This transfer of data is made possible by sets of data transmission rules called protocols.
Page 128 What is a key index? An access point (wireless router) can be configured with as many as four WEP keys. Only one key is used on the network at a time, however. The keys are numbered, and the number of a key is referred to as its key index. All devices on the wireless network must be configured to use the same key index when multiple WEP keys are configured on the access point.
Page 129: Using Smartsolutions
SmartSolutions are solutions that you can create, customize, and download from the SmartSolutions Web site (http://smartsolutions.lexmark.com) to your printer. You can create one-touch custom solutions to streamline repetitive copying, scanning, and printing tasks. You can also view RSS feeds, calendars, and online photo albums from the printer control panel.
Page 130: Using A Web Browser
Click Visit Lexmark SmartSolutions. Using a Web browser Open a Web browser. Type smartsolutions.lexmark.com in the address bar, and then press Enter. From the SmartSolutions Web site, log in or create an account. Add your printer. Use the Web site to create, customize, and download solutions to your printer.
Page 131: Maintaining The Printer
Maintaining the printer Maintaining ink cartridges In addition to the following tasks that you can perform, your printer performs an automatic maintenance cycle every week if it is plugged into an electrical outlet. It will briefly come out of Sleep mode or will temporarily turn on if it is turned off.
Page 132: Cleaning The Exterior Of The Printer
Aligning the printhead If the characters or lines on your printed image appear jagged or wavy, then you may need to align the printhead. Load plain paper. From the home screen, navigate to: > More Options > Align Printer An alignment page prints. Note: Do not remove the alignment page until printing is finished.
Page 133: Cleaning The Scanner Glass
Cleaning the scanner glass Dampen a clean, lint‑free cloth with water. Gently wipe the scanner glass clean. Note: Make sure all ink or corrective fluid on a document is dry before placing the document on the scanner glass. Cleaning the touch screen The touch screen of your printer control panel may need to be cleaned from time to time to remove fingerprints and smudges.
Page 134: Troubleshooting
Note: Make sure the printer is not in Sleep mode. Press and hold If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer •...
Page 135: Software Did Not Install
Touch Yes to confirm this setting. Installation screen did not appear during installation If the "Before you troubleshoot" checklist does not solve the problem, then try the following: AUNCH THE PRINTER MANUALLY For Windows users Click , or click Start and then click Run. In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive.
Page 136: Print Job Does Not Print Or Is Missing Pages
ECONNECT THE PRINTER POWER SUPPLY Turn off the printer. Note: Make sure the printer is not in Sleep mode. Press and hold Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply. After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet.
Page 137: Printer Is Printing Blank Pages
After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet. Turn on the printer. EMOVE AND RECONNECT THE HECK THE CONNECTION Check the USB cable for any obvious damage. If the cable is damaged, then use a new one. Firmly plug the square end of the USB cable into the back of the printer.
Page 138: Printer Is Busy Or Does Not Respond
Printer is busy or does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: AKE SURE THE PRINTER IS NOT IN If the power light is blinking on and off slowly, then the printer is in Sleep mode. Press If the printer will not come out of Sleep mode, then reset the power: Unplug the power cord from the wall outlet, and then wait 10 seconds.
Page 139: Understanding Printer Messages
AKE SURE THE PORT IS ENABLED IN Click , or click Start and then click Run. In the Start Search or Run box, type devmgmt.msc. Press Enter, or click OK. The Device Manager opens. Click the plus sign (+) beside Universal Serial Bus controllers. If USB Host Controller and USB Root Hub are listed, then the USB port is enabled.
Page 140: Communication Error
Change [Paper Source] to [Size] [Type] Paper Try one or more of the following: • Select the paper tray with the correct paper size or type. • Touch Paper Loaded, Continue to continue printing after loading the correct paper size and paper type in the default paper tray.
Page 141 Duplex Unit Missing Try one or more of the following: • Make sure the duplex unit is properly installed at the back of the printer to clear the message. • Cancel the current job. E‑mail Server Not Specified Try one or more of the following: •...
Page 142 • Touch Cancel Printing to cancel the print job. • See the User's Guide or visit the Lexmark Support Web Site at http://support.lexmark.com for a list of supported ink cartridges. Ink Cartridge Error The printer is unable to authenticate one or more of the installed ink cartridges. Try one or more of the following: •...
Page 143: Ink Low
Note: Depending on your printer settings, you may not be allowed to continue printing until you replace the specified cartridge. • See the User's Guide or visit the Lexmark Support Web site at http://support.lexmark.com for a list of supported ink cartridges. Load [Paper Source] with [Size] Paper Try one or more of the following: •...
Page 144 No E‑mail Address The e‑mail contact or at least one member of the group you selected does not have an e‑mail address. Try one or more of the following: • Touch Yes to enter the e‑mail address, and then touch Accept every time you add a recipient. •...
Page 145 EMOVE AND REINSERT THE PRINTHEAD Warning—Potential Damage: Do not touch the cartridge contacts to avoid damage and print quality problems. Open the printer, and then lift the latch. Remove the printhead. Wipe the printhead contacts(1) and nozzles(2) using a clean, lint‑free cloth. Wipe the contacts inside the printhead carrier.
Page 146 If a Cartridge Finder widget has been downloaded to you printer, then touch Find Ink. The Cartridge Finder solution available in the SmartSolutions menu appears. • Touch OK to clear the message. • See the User's Guide or visit the Lexmark Support Web site at http://support.lexmark.com for a list of supported ink cartridges. Troubleshooting...
Page 147: Scanner Adf Cover Open
Scanner ADF Cover Open Try one or more of the following: • Close the ADF cover to clear the message. • Press to cancel the current scan job. Scanner Disabled Try one or more of the following: • Check the printer software settings or the Administration settings from the printer to enable the scanner. •...
Page 148: Clearing Paper Jams
Standard USB Port Disabled The printer discards any data received through the USB port. Try one or more of the following: • Touch Continue to clear the message. • Make sure the USB Buffer setting is not disabled. Unable to Retrieve the Solution Try one or more of the following: •...
Page 149 Check the jam clearance area Lift the scanner unit. Remove the jam clearance cover. Note: Squeeze the snaps to lift the jam clearance cover. Firmly grasp the paper on both sides, and then gently pull it out. Note: Make sure all paper fragments are removed. Reattach the jam clearance cover until it clicks into place.
Page 150 Close the printer. Touch OK or press , depending on your printer model. Check the paper tray Notes: • For select models that support a second tray, make sure you also check the second tray. • If the paper tray was removed, then make sure you do not replace the tray until the jam is cleared. Pull the tray completely out of the printer.
Page 151: Paper Jam In The Duplex Unit
Paper jam in the exit tray Firmly grasp the paper, and then gently pull it out. Note: Make sure all paper fragments are removed. Touch OK or press , depending on your printer model. Paper jam in the duplex unit Note: The parts inside the printer are sensitive.
Page 152 Reinsert the duplex unit. Touch OK or press , depending on your printer model. Paper jam in the ADF (select models only) Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. Check the ADF Press the ADF button, and then open the ADF cover.
Page 153 Firmly grasp the paper on both sides, and then gently pull it out. Scenario 1 Note: Make sure all paper fragments are removed. Close the ADF cover. Touch OK or press , depending on your printer model. Check under the ADF tray Remove the ADF tray.
Page 154: Paper Or Specialty Media Misfeeds
Firmly grasp the paper on both sides, and then gently pull it out. Note: Make sure all paper fragments are removed. Reattach the ADF tray until it snaps into place. Touch OK or press , depending on your printer model. Paper or specialty media misfeeds These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together.
Page 155: Print Troubleshooting
Print troubleshooting • “Poor quality at the edges of the page” on page 155 • “Streaks or lines on printed image” on page 156 • “Print speed is slow” on page 156 • “Computer slows down when printing” on page 157 Poor quality at the edges of the page If the "Before you troubleshoot"...
Page 156: Print Speed Is Slow
From the Print Quality pop‑up menu, choose Best or Photo. Click Print. Streaks or lines on printed image If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: HECK THE INK LEVELS Replace low or empty ink cartridges.
Page 157: Copy And Scan Troubleshooting
Computer slows down when printing If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: HECK THE CONNECTION BETWEEN THE PRINTER AND COMPUTER If your computer is connected to the printer through a USB cable, then try using a different USB cable. EFRESH YOUR NETWORK CONNECTIONS If your computer is connected to an Ethernet or wireless network, then turn off the access point (wireless router) and turn it back on.
Page 158: Scanner Unit Does Not Close
Scanner unit does not close Lift the scanner unit. Remove any obstruction keeping the scanner unit open. Lower the scanner unit. Poor copy or scanned image quality If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: LEAN THE SCANNER GLASS DJUST THE SCAN QUALITY EVIEW THE TIPS FOR COPYING...
Page 159: E-Mail Troubleshooting
Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.
Page 160: Fax Troubleshooting
AKE SURE TO ENTER A VALID RECIPIENT E AKE SURE THE RECIPIENT MAILBOX IS NOT FULL This causes e‑mail to bounce back to your inbox. Cannot attach files ELECT A SUPPORTED FILE TYPE AKE SURE THE FILE SIZE IS NOT TOO LARGE Fax troubleshooting •...
Page 161: Cannot Send Faxes
Check the cable connections for the following hardware, if applicable: Power supply Answering machine Cable modem Splitter Telephone VoIP adapter • If the printer is connected to a Digital Subscriber Line, then make sure you are using a DSL filter for the printer. •...
Page 162: Cannot Receive Faxes
AKE SURE THAT THE REFIX SETTING IS CORRECT The dialing prefix is the number or series of numbers that you press before you can dial the actual fax number or telephone number. If the printer is in an office setting or in a private branch exchange, then this can be a specific number that you need to press so you can make a call outside the office.
Page 163: Cannot Run The Fax Software
AKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE If you set the printer to receive faxes manually (Auto Answer Off), then you need to enter the correct code when a fax comes in so that the printer can receive it. From the home screen, navigate to: >...
Page 164 Error Message: Unsupported Compression Unsupported Resolution Unrecoverable Fax Error Fax Modem Error Phone Line is connected to the incorrect jack on the back of the machine. Digital line detected Failed to Connect Phone Line Error Phone Line Not Connected Phone Line Busy What it indicates: The fax modem of the receiving fax machine does not support data...
Page 165: Memory Card Troubleshooting
Error Message: No Answer No Caller ID Call Stopped To troubleshoot error messages in the fax software, click Help to view the help information for the fax software. Memory card troubleshooting • “Memory card troubleshooting checklist” on page 165 • “Nothing happens when a memory card is inserted”...
Page 166: General Networking
Network troubleshooting checklist Before beginning to troubleshoot the wireless printer, verify the following: General Networking Make sure: • The printer, the computer, and the wireless access point are all plugged in and turned on. • The wireless network is working properly. Try accessing other computers on your wireless network.
Page 167: The Continue Button Is Unavailable
Compare the printer model on the CD to the printer model on the printer. The numbers should either match exactly or be within the same series. If unsure, look for an updated version of the printer software on the Lexmark Web site. For more information, see the printer User's Guide.
Page 168: Cannot Print And There Is A Firewall On The Computer
After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet. Turn on the printer. UN THE INSTALLER AGAIN Close the installer. Remove the CD, and then restart the computer. Insert the CD, and then run the installer again.
Page 169: Wireless Troubleshooting
Wireless troubleshooting • “Resetting the wireless settings to factory defaults” on page 169 • “Cannot print over wireless network” on page 169 • “Wireless print server not installed” on page 172 • “'Communication not available' message displays when printing wirelessly” on page 172 •...
Page 170 If your access point is using WPA or WPA2 security, then the WPA passphrase should be: • Exactly 64 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9. • From 8 to 63 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII characters in a WPA passphrase are case‑sensitive.
Page 171 AKE SURE THAT YOUR COMPUTER AND PRINTER ARE CONNECTED TO THE SAME WIRELESS NETWORK If the printer is not on the same wireless network as the computer, then you will not be able to print wirelessly. The SSID of the printer must match the SSID of the computer, if the computer is already connected to the wireless network.
Page 172: Wireless Print Server Not Installed
For Macintosh users with an access point Type the IP address of the access point in the address field of your Web browser, and then continue to step 2. If you do not know the IP address of the access point, then do the following: From the Apple menu, navigate to: System Preferences >...
Page 173 For Windows users Click , or click Start and then click Run. In the Start Search or Run box, type cmd. Press Enter, or click OK. Type ipconfig, and then press Enter. The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100. For Macintosh users From the Apple menu, navigate to: About This Mac >...
Page 174 Click , or click Start and then click Run. In the Start Search or Run box, type control printers. Press Enter, or click OK. Right‑click the printer, and then select Properties or Printer properties from the menu. Click the Ports tab. Locate the selected port.
Page 175 URN OFF THE ACCESS POINT WIRELESS ROUTER Wait one minute for the printer and computer to reestablish the connection. This can sometimes refresh network connections and resolve connectivity issues. LIMINATE NETWORK CONGESTION If a wireless network is too busy, then the computer and printer may have difficulty communicating with each other.
Page 176 Try assigning static IP addresses to the devices in your network to resolve this issue. To assign a static IP address to the printer: Complete the wireless setup, allowing the printer to receive a DHCP address from a DHCP server on the network.
Page 177: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 178 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 179: Noise Emission Levels
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 180: Power Consumption
ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark.
Page 181: Industry Canada Compliance Statement
The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.
Page 182 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 183: Notice To Users Of The Canadian Telephone Network
If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer. Telephone companies report that electrical surges, typically lightning transients, are very destructive to customer terminal equipment connected to AC power sources.
Page 184: Notice To Users Of The New Zealand Telephone Network
Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 14B5109 or 80D1877) to be installed on any line which receives metering pulses in Switzerland. The Lexmark filter must be used, as metering pulses are present on all analog telephone lines in Switzerland.
Page 185: Regulatory Notices For Wireless Products
Uso del prodotto in Svizzera Questo prodotto richiede un filtro toni Billing svizzero, (codice Lexmark 14B5109 o 80D1877) da installare su tutte le linee che ricevono impulsi remoti in Svizzera. È necessario utilizzare il filtro Lexmark poiché gli impulsi remoti sono presenti su tutte le linee analogiche in Svizzera.
Page 186 Industry Canada (Canada) This device complies with Industry Canada specification RSS-210. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. This device has been designed to operate only with the antenna provided.
Page 187 Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 188: Statement Of Limited Warranty
Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc.
Page 189 Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 190: Limitation Of Liability
Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 191 Program is not otherwise subject to a written software license agreement between you and Lexmark or its suppliers, governs your use of any Software Program installed on or provided by Lexmark for use in connection with your Lexmark product. The term “Software Program” includes machine-readable instructions, audio/visual content (such as images and recordings), and associated media, printed materials and electronic documentation, whether incorporated into, distributed with or for use with your Lexmark product.
Page 192 Lexmark. You may not separate the components of the Software Program for use on more than one computer. You agree that you will not Use the Software Program, in whole or in part, in any manner that has...
Page 193 Software Program and requested by you. Lexmark agrees not to use this information in a form that personally identifies you except to the extent necessary to provide such services.
Page 194 ADOBE SYSTEMS INCORPORATED NOTICE Contains Flash®, Flash® Lite™ and/or Reader® technology by Adobe Systems Incorporated This Product contains Adobe® Flash® player software under license from Adobe Systems Incorporated, Copyright © 1995-2007 Adobe Macromedia Software LLC. All rights reserved. Adobe, Reader and Flash are trademarks of Adobe Systems Incorporated.
Page 195: Index
159 cannot send e‑mail 159 cannot send faxes 161 cartridges, ink ordering 13 using genuine Lexmark 13 certificate request 114 Index Change [Paper Source] to [Size] [Type] Paper 140 Change [Paper Source] to [Size]...
Page 196 contact list, e‑mail creating 70 setting up 69, 70 Continue button unavailable 167 copier or scanner does not respond 157 copies making 56 copy and scan troubleshooting cannot scan to computer over a network 159 copier or scanner does not respond 157 partial document or photo scans 158...
Page 197 11 Ink Cartridge End of Life 141 Ink Cartridge Error 142 Ink Cartridge Missing 142 ink cartridges ordering 13 using genuine Lexmark 13 ink levels checking 131 Ink Low 143 inserting a memory card or flash drive 45 installation...
Page 198 installing network printer 127 installing optional software 25 installing printer on wired network (Macintosh) 113 on wired network (Windows) 113 on wireless network (Macintosh) 100 on wireless network (Windows) 100 installing printer on wired network (Macintosh) 113 installing printer on wired network (Windows) 113 installing printer software 27 installing wireless printer...
Page 199 paper conserving 7 loading 28, 33 paper and other supplies ordering 15 paper default settings saving 36 paper exit tray location 11 paper jam in the ADF 152 paper jam in the duplex unit 151 paper jam in the exit tray 151 paper jam in the printer 148 paper or specialty media misfeeds 154...
Page 200 95 receiving faxes Auto Answer setting 89, 90 automatically 89 manually 90 tips 89 recycling 7 Lexmark products 16 WEEE statement 179 redial attempts setting 84 redial time setting 84 reducing an image 57 Replace Ink Cartridge 146...
Page 201 shared printing 112 sharing printer in Windows 111 Short Paper 147 Sleep timeout changing 20 SmartSolutions 129 adding printer 129 customizing 129 SmartSolutions Update Failed 147 SMTP server configuring 68 software did not install 135 software updates checking 26 software, optional finding, installing 25 solutions 129 customizing 129...
Page 202 special wireless setup instructions 102 Unable to Retrieve the Solution 148 uninstalling printer software 26 Universal Print Driver downloading 26 Unrecoverable Scan Error 148 Unsupported Cartridge 142 updating printer software 26 USB 125 cable 119 Macintosh 109 USB cable definition 119 USB connection with network connection 125 USB Device Not Supported 148...

This manual is also suitable for:

Pro910 series 4449 901

Lexmark Pro915 User Manual

Safety Information

About Your Printer

Ordering and Replacing Supplies

Using the Printer Control Panel Buttons and Menus

Using the Printer Software

Loading Paper and Original Documents

Printing

Copying

Scanning

E-Mailing

Faxing

Networking

Using Smartsolutions

Maintaining the Printer

Troubleshooting

Notices

Index

Quick Links

Troubleshooting

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Summary of Contents for Lexmark Pro915