Fax Troubleshooting - Lexmark S515 Quick Reference Manual

Troubleshooting
If the cartridges do not seem to fit, then make sure the printhead is properly seated, and then try
installing the cartridges again.
2
Load plain, unmarked paper.
3 From the printer control panel, navigate to:
> Setup > > Maintenance >
4
Press the up or down arrow button to scroll to Deep Clean Printhead, and then press
A cleaning page prints.
5
Load plain, unmarked paper.
6 From the Maintenance menu screen, press the up or down arrow button to scroll to Align
Printer, and then press .
An alignment page prints.
Note: Do not remove the alignment page until printing is finished.
Printer is busy or does not respond
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the
following:
M S
AKE SURE THE PRINTER IS NOT IN LEEP MODE
If the power light is blinking on and off slowly, then the printer is in Sleep mode. Press
the printer.
If the printer will not come out of Sleep mode, then reset the power:
1
Unplug the power cord from the wall outlet, and then wait 10 seconds.
2 Insert the power cord into the wall outlet, and then turn on the printer.
If this problem persists, then check our Web site for updates for your printer software or firmware.
R
ECONNECT THE PRINTER POWER SUPPLY
1 Turn off the printer.
Note: Make sure the printer is not in Sleep mode. Press and hold
the printer.
2 Unplug the power cord from the wall outlet, and then pull out the power cord from the power
supply.
3
After one minute, reconnect the power cord into the power supply, and then plug the power cord
into the wall outlet.
4
Turn on the printer.
Cannot delete documents from the print queue
If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the
computer and printer may not be communicating.
R
. R
Cannot print through USB
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the
following:
C
Note: If you continue to have problems, then try another USB port on the computer. You may have
connected to a defective port.
to wake up
M
for three seconds to turn off
R

Fax troubleshooting

ESTART THE COMPUTER AND TRY AGAIN
USB
EMOVE AND RECONNECT THE CABLE CONNECTED TO YOUR PRINTER
USB
HECK THE CONNECTION
1
Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2
Firmly plug the square end of the USB cable into the back of the printer.
3
Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with .
USB
AKE SURE THE PORT IS ENABLED IN
1 Click , or click Start and then click Run.
2 In the Start Search or Run box, type devmgmt.msc.
3
Press Enter, or click OK.
The Device Manager opens.
4 Click the plus sign (+) beside Universal Serial Bus controllers.
If USB Host Controller and USB Root Hub are listed, then the USB port is enabled.
For more information, see the computer documentation.
EMOVE AND REINSTALL THE PRINTER SOFTWARE
• "Fax troubleshooting checklist" on page 48
•
"Cannot send faxes" on page 48
W
INDOWS
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