Fax Troubleshooting - Lexmark X7550 User Manual

Partial document or photo scans
These are possible solutions. Try one or more of the following:
Check document placement
Make sure the document or photo is loaded facedown on the scanner glass in the lower right corner.
Check paper size
Make sure the paper size being used matches the size you selected.
Check Original Size setting
Make sure the Original Size setting is Automatic or the size of the original document you are scanning.
Cannot scan to an application
Select a different application
1
From the error dialog, click Cancel.
2
From the All-In-One Center, choose a different application from the "Send scanned image to" menu.
3
Scan the document.
Cannot scan to a computer over a network
See "Scanning to a computer over a network using the control panel" on page 59.

Fax troubleshooting

Cannot send or receive a fax
These are possible solutions. Try one of the following:
Check messages
If an error message is displayed, follow the instructions on the error message dialog.
Check power
If the light is not on, see "Power button is not lit" on page 155.
Check cable connections
Make sure cable connections for the following hardware are secure, if applicable:
•
Power supply
•
Telephone
•
Handset
•
Answering machine
Check the telephone wall jack
1
Plug a telephone into the wall jack.
2
Listen for a dial tone.
3
If you do not hear a dial tone, plug a different telephone into the wall jack.
Troubleshooting
186