Page 1 Pro4000 Series User's Guide April 2012 www.lexmark.com Machine type(s): 4447 Model(s): Pro4000: 0n0, 0nE; Pro4000c: 000...
Page 2: Table Of Contents
Understanding the parts of the printer....................10 Selecting a location for the printer......................12 Ordering and replacing supplies..............13 Ordering ink cartridges..........................13 Using genuine Lexmark ink cartridges.....................13 Replacing ink cartridges..........................14 Ordering paper and other supplies......................15 Recycling Lexmark products........................15 Using the printer control panel buttons and menus........16 Using the printer control panel.......................16...
Page 3 Contents Loading paper and original documents............29 Loading the paper tray..........................29 Loading various paper types........................31 Saving paper settings..........................34 Loading original documents on the scanner glass...................34 Loading original documents into the ADF....................35 Using different paper sizes and types.....................36 Linking trays............................39 Printing......................40 Tips for printing............................40 Printing basic documents........................40 Printing specialty documents........................44 Working with photos..........................47...
Page 4 Contents Scanning to a network computer......................65 Scanning to a network folder........................65 Scanning to a flash drive or memory card....................66 Scanning photos............................67 Scanning documents for editing......................68 Scanning directly to e‑mail using the printer software................69 Scanning to a PDF............................70 Scanning FAQ............................71 Canceling scan jobs..........................71 E-mailing....................72 Setting up the printer to e-mail.......................72 Creating an e-mail contact list.........................73...
Page 5 Contents Cleaning the exterior of the printer......................134 Cleaning the scanner glass........................135 Moving the printer to another location....................135 Troubleshooting..................137 Before you troubleshoot........................137 If Troubleshooting does not solve your problem..................137 Setup troubleshooting...........................137 Understanding printer messages......................142 Clearing paper jams..........................148 Print troubleshooting..........................151 Copy and scan troubleshooting......................153 E-mail troubleshooting..........................155 Fax troubleshooting..........................156 Memory card troubleshooting......................161...
Page 6: Safety Information
Safety information Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Use only the power supply and power cord provided with this product or the manufacturer's authorized replacements. CAUTION—POTENTIAL INJURY: To reduce risk of fire, use only the telecommunications (RJ‑11) cord provided with this product or a UL Listed 26 AWG or larger replacement when connecting this product to the public switched telephone network.
Page 7: About Your Printer
About your printer About your printer Thank you for choosing this printer! We've worked hard to make sure it will meet your needs. To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks.
Page 8: Finding Information About The Printer
(depending on your printer model). Recycling • Return ink cartridges for reuse or recycling through the Lexmark Cartridge Collection Program. To return an ink cartridge, go to www.lexmark.com/recycle. Follow the instructions to request a postage‑paid bag. • Recycle the product packaging.
Page 9 • The printer software is located in the printer program folder or on the desktop, depending on your operating system. The latest supplemental information, updates, and online Lexmark Support Web site— technical support: http://support.lexmark.com • Troubleshooting hints and tips Note: Select your region, and then select your product to view the appropriate support site.
Page 10: Understanding The Parts Of The Printer
Monday–Friday (9:00 AM–9:00 PM ET), Saturday (12:00 noon–6:00 PM ET) Support telephone numbers and hours of operation for your region or country can be found on the Support Web site (http://support.lexmark.com) or on the printed warranty that came with your printer. Warranty information •...
Page 11 About your printer Use the ADF input tray Load original documents into the ADF. Notes: • Do not load postcards, photos, small items, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. •...
Page 12: Selecting A Location For The Printer
About your printer Use the Duplex unit • Print on both sides of a sheet of paper. • Access paper jams. USB port Connect the printer to a computer using a USB cable. Warning—Potential Damage: Do not touch the USB port except when plugging in or removing a USB cable or installation cable.
Page 13: Ordering And Replacing Supplies
Region 3: For Africa, the Middle East, Central Eastern Europe (non‑EU), the Commonwealth of Independent States (CIS), and the Asia Pacific region, use 220, 220XL, or 200XLA cartridges. Licensed for a single use only. After use, return this cartridge to Lexmark for remanufacturing, refilling, or recycling. Available only on the Lexmark Web site at www.lexmark.com.
Page 14: Replacing Ink Cartridges
Ordering and replacing supplies Replacing ink cartridges Make sure you have a new ink cartridge or cartridges before you begin. You must install new cartridges immediately after removing the old ones, or the ink remaining in the printhead nozzles may dry out. Turn on your printer.
Page 15: Ordering Paper And Other Supplies
Find the product type you want to recycle, and then select your country or region from the list. Follow the instructions on the computer screen. Note: Printer supplies and hardware not listed in a Lexmark collection program may be recycled through your local recycling center. Contact your local recycling center to determine the items they accept.
Page 16: Using The Printer Control Panel Buttons And Menus
Using the printer control panel buttons and menus Using the printer control panel buttons and menus Using the printer control panel Power • Turn the printer on and off. • Switch to Sleep mode. Note: When the printer is on, press to switch to Sleep mode.
Page 17 Using the printer control panel buttons and menus Redial Display the last number dialed. Press the left or right arrow button to view the last five numbers dialed. Pause Insert a three-second pause in a fax number to wait for an outside line or get through an automated answering system.
Page 18: Changing The Sleep Timeout
Using the printer control panel buttons and menus Changing the Sleep timeout The Sleep timeout is the time it takes for the printer to switch to Sleep mode when the printer is left idle. The Sleep feature optimizes energy efficiency by reducing the printer power consumption. To save the most energy, select the lowest Sleep timeout.
Page 19: Setting The Security Pin Of The Printer
Using the printer control panel buttons and menus Setting the security PIN of the printer To prevent unauthorized changes in specific menu settings, you can set a security PIN for the printer. From the printer control panel, navigate to: > Setup > >...
Page 20: Using Shortcuts
Using shortcuts Using shortcuts What are shortcuts? A shortcut is a way to quickly accomplish printing, copying, scanning, e‑mailing, or faxing tasks with the printer. You can configure and save a set of frequently used printer settings available for a given task and then assign a shortcut number and shortcut name to it.
Page 21: Getting Started
Using shortcuts Getting started During installation, a link will be provided for you to create shortcuts. If you were not able to create your shortcuts during installation, then you may create the shortcuts through your printer software. Launching the shortcuts page using the printer software Before you begin, make sure: •...
Page 22 Using shortcuts Using shortcuts on the printer Make sure you have created a shortcut. From the printer control panel, navigate to: > Shortcuts > > select a shortcut > > > enter the shortcut number > Note: If you configured the shortcut to show the settings before running, then the settings will appear on the printer display.
Page 23: Using The Printer Software
Fedora 16 and 14 • Debian GNU/Linux 6.0 and 5.0 The printer driver for this operating system is available only at http://support.lexmark.com. Note: Information on additional operating system versions that are compatible with the printer may be available on our Web site.
Page 24: Printer Software
(referred to as Phone Book) Abbyy Sprint OCR Scan a document and produce text that you can edit with a word‑processing program. Lexmark Wireless Setup Utility • Set up the wireless printer on a wireless network. (referred to as Wireless Setup Utility) •...
Page 25: Using The Macintosh Printer Software
Applications > select your printer folder > Web Links Double‑click the Web link that you want to visit. Customer Support Contact customer support. Lexmark Software Updates Download and install the latest printer software. Lexmark Online Visit the Lexmark Web site. Order Supplies Online Order ink or supplies.
Page 26: Finding And Installing Optional Software
Install additional or optional software. For Macintosh users From the Finder, navigate to: Applications > select your printer folder > Web Links > Lexmark Software Updates From the Web site, select your printer and then download the driver. Install additional or optional software.
Page 27: Downloading Pcl And Ps Drivers (Windows Only)
Using the printer software Downloading PCL and PS drivers (Windows only) Universal Print Drivers (PCL 5 emulation, PCL XL emulation, and PS emulation) can be downloaded from our Web site. You need to search for your printer model to view compatible drivers. Reinstalling the printer software When you set up the printer using the installation software CD, all the necessary software was installed.
Page 28 Go to the Lexmark Web site at www.lexmark.com. Navigate to: SUPPORT & DOWNLOADS > select your printer > select your operating system Download the driver, and then install the printer software. Note: Updated printer software may be available at http://support.lexmark.com.
Page 29: Loading Paper And Original Documents
Loading paper and original documents Loading paper and original documents Loading the paper tray Make sure: • The printer is turned on. • You use paper designed for inkjet printers. • The paper is not used or damaged. • You follow the instructions that came with the specialty media. •...
Page 30 Loading paper and original documents If you are loading legal‑size paper, then squeeze the tab and pull to extend the tray. Load the paper with the printable side facedown. Adjust the paper guides to rest against the left, right, and bottom edges of the paper. Note: Make sure the paper is below the maximum fill line located on the edge of the paper tray.
Page 31: Loading Various Paper Types
Loading paper and original documents Insert the tray. Note: If you extended the tray to accommodate legal-size paper, then the tray sticks out from the front of the printer when inserted. Fully extend the exit bin, and then flip out the bin extender to catch the paper as it exits. Loading various paper types Note: Different paper types and sizes should not be loaded together in the paper tray.
Page 32 Loading paper and original documents Load up to Make sure 100 sheets of coated paper • The paper is loaded with the glossy or printable side facedown. If you are not sure which side is printable, then see the instructions that came with 25 sheets of photo paper the paper.
Page 33 Loading paper and original documents Load up to Make sure 25 sheets of labels • You use full label sheets. Partial sheets (with areas exposed by missing labels) may cause labels to peel off during printing, resulting in a paper jam.
Page 34: Saving Paper Settings
Loading paper and original documents Saving paper settings You can adjust the settings for your print and copy jobs to match the paper size and type you have loaded in the printer. From the printer control panel, press Adjust the settings as needed: •...
Page 35: Loading Original Documents Into The Adf
Loading paper and original documents Loading original documents into the ADF Note: Make sure the paper is below the maximum fill line located on the edge of the paper guide. Overloading the tray can cause paper jams. Adjust the paper guides on the ADF input tray to the width of the original document. Load the original document faceup and top edge first, until the tip of the document fits snugly into the ADF.
Page 36: Using Different Paper Sizes And Types
For photos, brochures, business cards, iron‑on transfers, window clings, and other specialty print jobs Paper and One‑sided or Recommended paper Set paper type to specialty media two‑sided printing Photo One‑sided Lexmark PerfectFinish Photo Lexmark PerfectFinish Photo Lexmark Photo Lexmark Photo...
Page 37: Setting The Paper Size And Type
Loading paper and original documents Paper and One‑sided or Recommended paper Set paper type to specialty media two‑sided printing Matte brochure Two‑sided Inkjet matte brochure papers for light‑ or Inkjet Matte Brochure moderate‑coverage printing: • Printworks Matte Photo Paper #00471 •...
Page 38 Loading paper and original documents Using the printer software For Windows users With a document open, click File > Print. Click Properties, Preferences, Options, or Setup. Click the Paper/Finishing tab, and then select the size or type of paper to use, and the paper source or tray. Click OK.
Page 39: Linking Trays
Loading paper and original documents For Macintosh users From the Apple menu, navigate to: System Preferences > Print & Fax > select your printer Navigate to: Open Print Queue > Printer Setup > Driver tab Printer Setup > Installable Options From the Two‑Sided Printing Dry Time pop‑up menu, choose a dry time setting.
Page 40: Printing
Printing Printing Tips for printing • Make sure the exit bin is fully extended and the bin extender is flipped out. • Use the appropriate paper for your print job. • Select a higher print quality for better prints. • Make sure there is enough ink in the ink cartridges.
Page 41: Collating Printed Copies
Printing Printing using advanced color options Color printing is enabled by default. To optimize print colors for a special print job, use Color Preference and Advanced Color Options. For Windows users With a document open, click File > Print. Click Properties, Preferences, Options, or Setup. Navigate to: Quality tab >...
Page 42 Printing • To prevent smudging when printing photos, remove each photo as it exits the printer, and then let it dry before stacking. For Windows users With a document open, click File > Print. Click Properties, Preferences, Options, or Setup. Navigate to: Layout tab >...
Page 43: Printing Multiple Pages On One Sheet
Printing From the Printer pop‑up menu, choose your printer. From the print options pop-up menu, choose Paper Handling. From the Page Order pop‑up menu, choose a page order: • To print the first page first, choose Normal. • To print the last page first, choose Reverse. Click Print.
Page 44: Printing Specialty Documents
Printing Printing documents from a memory card or flash drive Notes: • The printer reads only one memory device at a time. • Make sure the memory device contains document files that are supported by the printer. Insert a memory card or flash drive. When the printer detects the memory device, Memory Card Detected or Storage Device Detected appears on the display.
Page 45: Printing On Labels
Printing From the Paper Size pop‑up menu, choose your envelope size. If no size matches the envelope size, then set a custom size. Select an orientation, and then click OK. From the menu bar, choose File > Print. From the Printer pop‑up menu, choose your printer. Click Print.
Page 46 Printing From the Printer pop‑up menu, choose your printer. From the print options pop‑up menu, choose Quality & Media. From the Paper Type pop‑up menu, choose Labels. From the Print Quality menu, choose a print quality other than Quick Print or Draft. Click Print.
Page 47: Working With Photos
Printing Working with photos Supported memory cards and file types Memory card File type Documents: • Secure Digital (SD) • .pdf (Adobe Portable Document Format) • Secure Digital High Capacity (SDHC) Images: • Micro Secure Digital (with adapter) (Micro SD) •...
Page 48 Printing Inserting a memory card Inserting a flash drive Notes: Notes: • • Insert the card with the brand name label facing up. The flash drive uses the same port that is used for a PictBridge camera cable. • Make sure any arrows on the card point toward the printer. •...
Page 49: Printing Photos From A Memory Card Or Flash Drive
Printing Printing photos from a memory card or flash drive Load photo paper. Insert a memory card, flash drive, or digital camera set to mass storage mode. If image files and document files are stored in the memory device, then press the left or right arrow button to select Photos, and then press Note: Only files with supported file types will be shown.
Page 50: Printing On Both Sides Of The Paper (Duplexing)
Printing Warning—Potential Damage: Do not touch any open connector, the memory device, or the printer in the areas shown while actively printing, reading, or writing from the memory device. A loss of data can occur. If the PictBridge connection is successful, then the following message appears on the display: Use PictBridge Device to choose and print photos.
Page 51 Printing To return to single-sided printing, repeat steps 1 and 2, and then navigate to: Layout tab > Print on Both Sides (Duplex) area > select Print on one side only For Macintosh users With a document open, choose File > Page Setup. From the Page Setup dialog, set the printer, paper size, and orientation.
Page 52 Printing Setting the duplex printing dry time Using the control panel From the printer control panel, navigate to: > Setup > > Print Mode Setup > > Page Dry Time > Press the up or down arrow button to scroll to the dry time setting you want, and then press Note: The dry time varies depending on the print quality selected for the print job.
Page 53: Managing Print Jobs
Printing Managing print jobs Finding the print queue for your printer A print queue represents the printer that is connected to your computer. The print queue name is usually the printer model or the printer nickname assigned when installing or adding the printer. Note: Several print queues may appear in the list depending on how the printer is connected (USB, Ethernet, wireless).
Page 54: Setting Your Printer As The Default Printer
Printing Setting your printer as the default printer Your printer should be selected automatically from the Print dialog when you send a print job. If you have to manually select your printer, then it is not the default printer. To set the default printer: For Windows users Click , or click Start and then click Run.
Page 55: Pausing Print Jobs
Printing Pausing print jobs For Windows users Click , or click Start and then click Run. In the Start Search or Run box, type control printers. Press Enter, or click OK. The printers folder opens. Right‑click the printer, and then select Open or See what's printing. Pause the print job: •...
Page 56: Printing From A Mobile Device
What is LexPrint? LexPrint is a free application that lets you print easily from your iPad, iPhone, or iPod touch using any Lexmark printer connected to the same wireless network. It lets you print Web pages, photos from the photo album, or photos you recently captured using the camera of your mobile device, depending on its features.
Page 57 • For other Lexmark printers, your mobile device can send print jobs to your printer as long as the printer software and LexPrint Listener are installed on the computer where the printer is connected. Note: The application referred to as Rendezvous in Mac OS X version 10.2 is now called Bonjour by Apple Inc.
Page 58: Copying
Copying Copying Scanner glass Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or Use the ADF for multiple‑page documents. thin media (such as magazine clippings). Note: The ADF is available only in select printer models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass.
Page 59: Copying An Id Card
Copying From the Copy menu screen, press the up or down arrow button to scroll to the option you want to set, and then press the left or right arrow button to scroll to the setting you want. If necessary, press to make a selection.
Page 60: Adjusting Copy Quality
Copying Adjusting copy quality Load paper. Load the original document faceup into the ADF or facedown on the scanner glass. From the printer control panel, navigate to: > Copy > > Quality Press the left or right arrow button to set the copy quality. From the Copy menu, select Content Type.
Page 61: Placing Separator Sheets Between Copies
Copying Press the left or right arrow button to select the number of copies. Press the up or down arrow button until Collate appears. Press the left or right arrow button to scroll to On, and then press Placing separator sheets between copies A separator sheet is a sheet of paper placed between pages, copies, or jobs based on the setting selected.
Page 62: Removing The Background Of A Copy
Copying Removing the background of a copy The Background Removal feature adjusts the amount of background visible on a copy. Load paper. Load the original document faceup into the ADF or facedown on the scanner glass. From the printer control panel, navigate to: >...
Page 63: Canceling Copy Jobs
Copying From the printer control panel, navigate to: > Copy > > Copies Press the left or right arrow button to select the number of copies. From the Copy menu screen, press the up or down arrow button to scroll to the option you want to set, and then press the left or right arrow button to scroll to the setting you want.
Page 64: Scanning
Scanning Scanning Scanner glass Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or Use the ADF for multiple‑page documents. thin media (such as magazine clippings). Note: The ADF is available only in select printer models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass.
Page 65: Scanning To A Network Computer
Scanning Press the up or down arrow button to scroll to the scan option you want to set, and then press the left or right arrow button to scroll to the setting you want. Set the color, quality, original image size, and other scan options. If necessary, press each time you make a selection.
Page 66: Scanning To A Flash Drive Or Memory Card
Scanning Set the color, quality, original image size, and other scan options. If necessary, press each time you make a selection. Press Note: For Macintosh users, you may need to enable scanning to your computer through Image Capture to scan documents using a network printer and save the scan output.
Page 67: Scanning Photos
Scanning Scanning photos For Windows users Load the photo or photos facedown on the scanner glass. Click or Start. Click All Programs or Programs, and then select the printer program folder from the list. Navigate to: Printer Home > select your printer > Scan > Advanced scan From the Scan Source list, select Flatbed.
Page 68: Scanning Documents For Editing
Scanning Scanning directly from the printer control panel Load the photo or photos facedown on the scanner glass. Note: If you have sheets loaded on the ADF and photos loaded on the scanner glass, then the sheets on the ADF will be scanned.
Page 69: Scanning Directly To E-Mail Using The Printer Software
Scanning For Macintosh users Load the original document faceup into the ADF or facedown on the scanner glass. From the Applications folder in the Finder, launch the application you want to use. Notes: • Use any application that supports your printer and lets you work with the OCR software, ABBYY FineReader. •...
Page 70: Scanning To A Pdf
Scanning For Macintosh users Load an original document faceup into the ADF or facedown on the scanner glass. From the Applications folder in the Finder, launch the application you want to use. Note: Use any application that supports both your printer and an e‑mailing option, such as Image Capture. From the list of devices, select your printer.
Page 71: Scanning Faq
Scanning Scanning FAQ How can I improve the quality of a scan? • Make sure your original documents are in good condition. • Make sure the application that receives the scanned document is appropriate. For example, if you are scanning a photo to edit it, then make sure you choose a photo editing application to receive the scan.
Page 72: E-Mailing
E-mailing E-mailing You can use your printer to send e-mail to one or more recipients without using a computer provided you have set up the scan to e-mail task through shortcuts. For more information, see the section on shortcuts in the User's Guide. Before you can send e-mail using the printer control panel, you must first configure the network connection and e-mail settings of your printer.
Page 73: Creating An E-Mail Contact List
E-mailing Creating an e-mail contact list Creating an e‑mail contact list using the computer For Windows users Click or Start. Click All Programs or Programs, and then select the printer program folder from the list. Navigate to: Printer Home > select your printer > Fax > Edit contact list > Select from phone book From the Phone Book field, select a phone book.
Page 74: Sending E-Mail
E-mailing Sending e-mail Scanner glass Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or Use the ADF for multiple‑page documents. thin media (such as magazine clippings). Note: The ADF is available only in select printer models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass.
Page 75: Canceling An E-Mail
E-mailing Canceling an e‑mail Do one or more of the following: • From the printer control panel, press , and then press • If you are sending the e‑mail using the printer software, then cancel the e-mail from the software dialog.
Page 76: Faxing
Faxing Faxing CAUTION—POTENTIAL INJURY: To reduce risk of fire, use only the telecommunications (RJ‑11) cord provided with this product or a UL Listed 26 AWG or larger replacement when connecting this product to the public switched telephone network. CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm.
Page 77 Faxing Setup 2: Printer is sharing the line with an answering machine Connected to the same telephone wall jack To connect: Connect the cable from the wall jack to the port of the printer. Remove the protective plug from the port of the printer, and then connect the answering machine to the port.
Page 78 Faxing To connect: Connect the cable from the wall jack to the port of the printer. Tips for this setup: • If you have only one telephone number on your line, then you need to set the printer to receive faxes automatically (Auto Answer On).
Page 79 Faxing Tips for this setup: • This setup works best if you subscribe to a distinctive ring service. If you have distinctive ring service, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer will not receive faxes even if you have set it to receive faxes automatically.
Page 80 Faxing To install a filter for the printer: Connect the line port of the DSL filter to the wall jack. Connect a telephone cable from the port on the back of the printer to the phone port on the DSL filter. To continue using a computer for Internet access, connect the computer to the DSL HPN port on the DSL filter.
Page 81 Faxing Tips for this setup: • To make sure that the phone port on the VoIP adapter is active, plug an analog telephone into the phone port, and then listen for a dial tone. If you hear a dial tone, then the port is active. •...
Page 82 Faxing Tips for this setup: • To make sure that the phone port on the cable modem is active, plug an analog telephone into the phone port, and then listen for a dial tone. If you hear a dial tone, then the port is active. •...
Page 83 Faxing Scenario 5: Country‑ or region‑specific setup Different countries or regions have different types of telephone wall jacks. The standard wall jack adopted by most countries or regions is the Registered Jack-11 (RJ-11). You need to have an RJ‑11 plug, or a telephone cable that has an RJ‑11 connector, so you can connect a device to an RJ‑11 wall jack.
Page 84 Faxing If you want to connect another device (telephone or answering machine) to the same wall jack, and if the device has a non‑RJ 11 connector, then connect it directly to the wall jack. Notes: • Do not remove the wrap plug from the port of the printer.
Page 85 Faxing LINE To connect: Connect the cable from the wall jack to the port of the printer. Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones.
Page 86: Entering Your User Information
Faxing Connect the printer to any of the N ports. To connect: Connect one end of a telephone cable to the port of the printer. Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to an N port. If you want to connect a telephone and answering machine to the same wall jack, then connect the devices as shown.
Page 87: Configuring The Fax Settings
Faxing Press the arrow buttons to scroll to Fax Number, and then press Enter your fax number or your telephone number, and then press Setting the fax footer From the printer control panel, navigate to: > Setup > > Fax Setup > >...
Page 88 Faxing From here You can Ringing and Answering • Set the printer to receive faxes automatically or manually. Turn Auto Answer to On or Off. • Adjust the ringing volume. • Set the number of rings. This is important if you choose to receive faxes automatically (Auto Answer On).
Page 89: Creating A Contact List
Faxing Using the Printer Settings in Macintosh From the Applications folder in the Finder, or from the Finder desktop, double-click the printer folder. Double-click Printer Settings. Configure the fax settings using the printer software. To view the help information for the fax software, click Help or Creating a contact list You can create a contact list using the Address Book in the printer control panel or the computer through the Phone Book.
Page 90 Faxing Creating a contact list using the fax software For Windows users Click or Start. Click All Programs or Programs, and then select the printer program folder from the list. Navigate to: Printer Home > select your printer > Fax > Edit contact list The Contacts tab of the Printer Setup Utility opens.
Page 91: Sending Faxes
Faxing Sending faxes Scanner glass Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or Use the ADF for multiple‑page documents. thin media (such as magazine clippings). Note: The ADF is available only in select printer models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass.
Page 92: Receiving Faxes
Faxing Press the Color/Black button to select a color or black‑and‑white fax. Press to start the fax job. Warning—Potential Damage: Do not touch the cables or the ports while actively sending a fax. Tip: • You can send a broadcast fax to up to 30 recipients. Sending faxes using the computer For Windows users With a document open, click File >...
Page 93: Receiving Faxes Automatically
Faxing • If you have set the printer to receive faxes automatically (Auto Answer On), then load paper in the printer. Receiving faxes automatically Make sure that Auto Answer is on: From the printer control panel, navigate to: > Setup > >...
Page 94: Faxing Faq
Faxing Faxing FAQ If I skipped the fax setup initially, do I need to run the installer again to set up the fax? You do not need to run the installer again. You can set up and configure the fax through the fax software that was installed with the printer software.
Page 95 Faxing What is my dialing prefix? The dialing prefix is the number or series of numbers that you press before you can dial the actual fax number or telephone number. If the printer is in an office setting or in a private branch exchange, then this can be a specific number that you need to press so you can make a call outside the office.
Page 96: How Can I Check The Dial Tone
Faxing How can I check the dial tone? A dial tone lets you know if the telephone line is working or if the printer is properly connected to the telephone line. If you encounter problems sending and receiving faxes, then make sure you can hear a dial tone on the line and through the printer.
Page 97: Answering Machine
Faxing How can I make sure that fax calls go to the printer and voice calls go to the answering machine? To make sure the printer picks up incoming faxes, set Auto Answer to On, and then set the printer to pick up after a greater number of rings than the answering machine.
Page 98: How Do I Know That The Fax Was Sent Successfully
Faxing Enter the time you want to send the fax, and then press Press to start scanning the document and to save the scheduled fax. The printer sends the fax at the designated time. Do not turn off the printer or unplug it from the telephone line before the scheduled time.
Page 99: How Do I Forward A Fax
Faxing How do I print a fax on both sides of the paper? From the printer control panel, navigate to: > Setup > > Fax Setup > > 2‑Sided Faxes > Press the arrow buttons to select a setting: • Never—Incoming faxes are never printed on both sides of the paper regardless of the 2‑sided button setting.
Page 100 Faxing Can I retrieve failed faxes? The printer saves an incoming fax in the printer memory before it prints the fax. If the printer runs out of ink or runs out of paper, then the printer will automatically print the fax after the error is resolved. If a fax was not sent or received due to power loss, then the printer will automatically send any outgoing faxes or print any incoming faxes that were saved in the printer memory when the power is restored.
Page 101: Networking
Networking Networking Installing the printer on a wireless network Wireless network compatibility Your printer may contain an IEEE 802.11b, IEEE 802.11g, or IEEE 802.11n wireless print server. Your printer is compatible with IEEE 802.11 b/g/n routers that are Wi-Fi certified. Note: If your printer has an IEEE 802.11g wireless print server and you are having issues with an n router, then verify with your router manufacturer that the current mode setting is compatible with g devices, as this setting varies depending on the router brand or model.
Page 102: Printing A Network Setup Page
Networking A valid WEP key has: • Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9. • Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, punctuation, and symbols found on a keyboard. No Security It is not recommended to use no security at all on a home wireless network.
Page 103 Networking If your wireless network is not using security, then you will not have a security key. Note: If you do not know the SSID of the network that your computer is connected to, then launch the wireless utility of the computer network adapter and look for the network name. If you cannot find the SSID or the security information for your network, then see the documentation that came with the access point, or contact your system support person.
Page 104 Networking Encryption Check the encryption method used on your network. Note: Some authentication types may be available only in select printer models or operating systems. Authentication type Encryption method Open Mode • None • Shared Mode WPA Personal TKIP WPA2‑Personal •...
Page 105: Installing The Printer On Other Computers
Networking For Macintosh users Close all open applications. Insert the Software and Documentation CD. If the installation dialog does not appear after a minute, then click the CD icon on the desktop. Double-click the software installer package, and then follow the instructions on the computer screen. Note: Select Wireless connection when prompted to select a connection type.
Page 106: Special Wireless Installation Instructions
Networking Indicator light Printer status • The printer is turned off or is powering up. • The printer is not connected to an Ethernet or a wireless network and is in Sleep mode. • The printer has not been configured for an Ethernet or a wireless network. •...
Page 107: Assigning A Static Ip Address
Networking For Macintosh users Select Other Wireless Network from the list, and then click Continue. Enter the details about your wireless network. Note: Your WEP, WPA, or WPA2 key may be obtained from the bottom of the box, the documentation that came with the box, or from the box Web page.
Page 108: Advanced Wireless Setup
Networking Advanced wireless setup Adding a printer to an existing ad hoc wireless network Before you begin, make sure: • Your wireless network adapter is properly attached to your computer and is working. • The ad hoc wireless network that the printer will connect to is available. For more information on creating an ad hoc wireless network, see the documentation that came with your operating system.
Page 109 Networking Configuring Wi‑Fi Protected Setup manually Note: Make sure your access point (wireless router) is Wi‑Fi Protected Setup (WPS) certified. For more information, see the User’s Guide. If your printer or device has not yet been configured for wireless connection and you want to configure it using WPS, then push the WPS button on the wireless router.
Page 110: Installing The Printer On An Ethernet Network
Networking PEAP • RADIUS user name • RADIUS password • CA certificate EAP‑TLS • RADIUS user name • CA certificate • Signed certificate EAP‑TTLS • Appropriate inner authentication • RADIUS user name • RADIUS password • CA certificate Configuring 802.1X Authentication The information to complete is dependent on the 802.1X security mechanism you select.
Page 111 Networking • The network mask of the network where the printer will be used • The name of the domain where the printer will reside • The hostname of the printer • Any security information required for authentication to the network Note: Make sure you have an Ethernet cable to connect the printer to the network, and an available port, either on a networking device or a wall jack, that physically connects the printer to the network.
Page 112: Performing Network Management Tasks
Networking Performing network management tasks Switching between USB, Ethernet, and wireless connections (Windows only) You can change the way you access your printer, depending on your needs. The following procedures assume that you have configured your printer for one type of connection and that the printer drivers are installed on the computer. See related topics on troubleshooting specific connection types if you encounter difficulties during configuration.
Page 113: Selecting A Printer
Networking Select the USB printer. See “Selecting a printer” on page 113. If the printer is currently set up for wireless Attach a USB cable to the computer and to the printer. Wait a moment for Windows to locate the driver and finish setting up the printer. Select the USB printer.
Page 114 Insert the Software and Documentation CD. If the installation dialog does not appear after a minute, then click the CD icon on the desktop. Double‑click Lexmark Extras > Lexmark Setup Assistant. Follow the instructions on the computer screen. Note: There is no need to remove the USB cable connecting the printer to the computer during wireless configuration.
Page 115 Networking Add the printer (see “Add the printer” on page 115). A second print queue will be created. Remove the Ethernet queue if you do not want to switch back to accessing the printer over an Ethernet connection. If the printer is currently set up for wireless Attach a USB cable to the computer and to the printer.
Page 116: Sharing A Printer In A Windows Environment
Networking From the Printer List dialog, choose the printer you want to use, and then click Add. From the Printer Browser, select your printer, and then click Add. Sharing a printer in a Windows environment Prepare the computers to share the printer: Make all computers printing to the printer accessible through Network Neighborhood by enabling File and Print Sharing.
Page 117: Networking Faq
Networking Select only one of the following: • Sharing your printer with Mac OS X users—Let other Macintosh computers on the network that use Mac OS X version 10.4 or later use any printer connected to your Macintosh computer. • Sharing your printer with Windows users—Let Windows computers on the network use any printer connected to your Macintosh computer.
Page 118: Where Do I Find My Ssid
Networking Notes: – To obtain the IP address of the access point, see the documentation that came with it or contact your system support person. – If you are using a proxy server, then temporarily disable it to load the Web page correctly. Enter the user name and password for the access point when prompted.
Page 119: How Are Home Networks Configured
Networking Characters Security type Exactly 10 or 26 hexadecimal characters Exactly 5 or 13 ASCII characters Exactly 64 hexadecimal characters WPA or WPA2 From 8 to 63 ASCII characters Notes: – Hexadecimal characters are A–F, a–f, and 0–9. – ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII characters in a WPA/WPA2 preshared key/passphrase are case‑sensitive.
Page 120 Networking • The network is connected to the Internet through a DSL or cable modem. Internet Scenario 2: Wireless network with Internet access • All computers and printers connect to the network using a wireless access point or wireless router. •...
Page 121 Networking Scenario 4: Computer connected wirelessly to a printer without Internet access • A computer is directly connected to a printer without going through a wireless router. • This configuration is referred to as an ad hoc network. • The network has no connection to the Internet. Note: Most computers can connect to only one wireless network at a time.
Page 122: How Are Infrastructure And Ad Hoc Networks Different
Networking Firmly plug the square end of the USB cable into the back of the printer. Firmly plug the rectangular end of the USB cable into the USB port of the computer. Follow the instructions on the computer screen. How are infrastructure and ad hoc networks different? Wireless networks can operate in one of two modes: infrastructure or ad hoc.
Page 123: Finding The Signal Strength
Networking Infrastructure Ad hoc Speed Usually faster Usually slower Requirements for all devices Unique IP address for each device Mode set to Infrastructure mode Ad hoc mode Same SSID Yes, including the access point Same channel Yes, including the access point We recommend setting up a network in infrastructure mode using the installation software CD.
Page 124: How Can I Improve Wireless Signal Strength
Networking How can I improve wireless signal strength? A common reason wireless printers fail to communicate over a network is poor wireless signal quality. If the signal is too weak, too distorted, or blocked by an object, it cannot carry information between the access point and the printer. To determine if the printer is receiving a strong signal from the access point, print a network setup page.
Page 125: Wireless Network
Networking How can I make sure my computer and printer are connected to the same wireless network? If the printer is not on the same wireless network as the computer, then you will not be able to print wirelessly. The SSID of the printer must match the SSID of the computer, if the computer is already connected to the wireless network.
Page 126: Can I Use My Printer On A Usb And A Network Connection At The Same Time
Networking In Mac OS X version 10.4 or earlier From the Finder, navigate to: Applications > Internet Connect > AirPort The SSID of the network that the computer is connected to is displayed in the Network menu. Write down the SSID. For Macintosh users with an access point Type the IP address of the access point in the address field of your Web browser and continue to step 2.
Page 127: How Do I Find The Mac Address
Networking While it is possible to change the MAC address of a network device, it is not common practice to do so. For this reason, MAC addresses are considered permanent. IP addresses are easily changed, so MAC addresses are a more reliable method of identifying a specific device on a network.
Page 128: What Is An Ip Address
Networking • If you are using an AirPort base station, then the MAC address may be referred to as AirPort ID, and MAC address filtering may be accessed through MAC Address Access Control. What is an IP address? An IP address is a unique number used by devices (such as a wireless printer, computer, or access point (wireless router)) on an IP network to locate and communicate with each other.
Page 129: How Are Ip Addresses Assigned
Networking Locating the printer IP address • From the printer, print a network setup page. In the TCP/IP section, look for Address. • View the printer settings. From the printer control panel, navigate to: > Setup > > Network Setup > >...
Page 130: Using The Embedded Web Server
Using the Embedded Web Server Using the Embedded Web Server The Embedded Web Server lets you view and remotely customize printer settings even when you are not physically near the printer. You can also view reports on printer activities, monitor and order printer supplies online, contact customer support, and download updates for your printer.
Page 131: Customizing Printer Settings
Using the Embedded Web Server Customizing printer settings From the navigation pane, select Settings. Do one of the following: Click General Settings View and customize general printer settings. Copy Settings View and customize settings for making copies. Note: This feature may not appear in the Embedded Web Server, depending on your printer model.
Page 132 Using the Embedded Web Server Click Device Management Allow the Embedded Web Server to collect data from the printer. Click Submit to save, or click Reset Form to discard the new settings.
Page 133: Maintaining The Printer
Maintaining the printer Maintaining the printer Maintaining ink cartridges In addition to the following tasks that you can perform, your printer performs automatic maintenance cycles if it is plugged into a properly grounded, working electrical outlet. It will briefly come out of Sleep mode or will temporarily turn on if it is turned off.
Page 134: Cleaning The Exterior Of The Printer
Maintaining the printer Cleaning the printhead nozzles If you have not been using the printer for a long period, then you may need to clean the printhead nozzles to improve the quality of your prints. Keep your printer plugged to a properly grounded, working electrical outlet to allow it to perform automatic maintenance cycles.
Page 135: Cleaning The Scanner Glass
Maintaining the printer Cleaning the scanner glass Clean the scanner glass and other related parts when vertical streaks appear on your printed pages or when you see marks or smudges on such parts. Dampen a clean, lint‑free cloth with water. Gently wipe clean the scanner glass and other related parts.
Page 136 Maintaining the printer • Store the used ink cartridges in a box with the nozzles faceup. • Avoid severe jarring movements. • If available, use the original packaging of the printer with the needed padding to keep the printer protected during transport.
Page 137: Troubleshooting
Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer •...
Page 138: Incorrect Language Appears On The Display
Troubleshooting Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: HANGE THE LANGUAGE USING THE PRINTER MENUS From the printer control panel, navigate to: >...
Page 139: Print Job Does Not Print Or Is Missing Pages
Troubleshooting Print job does not print or is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: AKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY Turn the printer on, and then open the ink cartridge access door. Make sure the cartridges are inserted correctly.
Page 140: Printer Is Printing Blank Pages
Troubleshooting Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.
Page 141: Cannot Delete Documents From The Print Queue
Troubleshooting ECONNECT THE PRINTER POWER SUPPLY Turn off the printer. Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer. Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply. After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet.
Page 142: Understanding Printer Messages
Troubleshooting EMOVE AND REINSTALL THE PRINTER SOFTWARE Understanding printer messages Alignment Problem Try one or more of the following: • Load plain, unmarked paper, and then realign the printhead. Note: The printer will read any markings on used paper, which could cause the alignment error message to reappear.
Page 143 Troubleshooting Duplex Unit Missing Try one or more of the following: • Make sure the duplex unit is properly installed at the back of the printer to clear the message. • Cancel the current job. Ink Cartridge Access Door Open The ink cartridge access door is either open or detached.
Page 144 Reinsert the specified ink cartridge or cartridges. • Press to clear the message. • See the User's Guide or visit the Lexmark Support Web site at http://support.lexmark.com for a list of supported ink cartridges. Ink Cartridge Unsupported Try one or more of the following: •...
Page 145: Ink Low
Note: Depending on your printer settings, you may not be allowed to continue printing until you replace the specified cartridge. • See the User's Guide or visit the Lexmark Support Web site at http://support.lexmark.com for a list of supported ink cartridges. Load [Paper Source] with [Size] Paper Try one or more of the following: •...
Page 146 Press to clear the message. • See the User's Guide or visit the Lexmark Support Web site at http://support.lexmark.com for a list of supported ink cartridges. Scanned Document Too Long The scan job exceeds the maximum number of pages. Press...
Page 147: Scanner Adf Cover Open
Try one or more of the following: • Restart your printer. • Update your printer firmware. For more information, visit http://support.lexmark.com. USB Device Not Supported Remove the unrecognized USB device and replace it with a supported device. USB Hub Not Supported...
Page 148: Clearing Paper Jams
Troubleshooting Clearing paper jams • “Paper jam in the printer” on page 148 • “Paper jam in the duplex unit” on page 148 • “Paper jam in the ADF (select models only)” on page 149 • “Paper or specialty media misfeeds” on page 150 Paper jam in the printer Note: The parts inside the printer are sensitive.
Page 149 Troubleshooting Pull up the duplex latch and remove the duplex unit. Firmly grasp the paper, and then gently pull it out. Note: Be careful not to tear the paper while removing it. Reinsert the duplex unit to clear the message. Paper jam in the ADF (select models only) Note: The parts inside the printer are sensitive.
Page 150: Paper Or Specialty Media Misfeeds
Troubleshooting Notes: • Make sure the ADF cover is fully opened to ensure that the jammed paper is properly removed. • Be careful not to tear the paper while removing it. Close the ADF cover. Note: Make sure there is no paper on the ADF input tray before closing the ADF cover. If necessary, touch OK or press , depending on your printer model.
Page 151: Print Troubleshooting
Troubleshooting Print troubleshooting • “Poor quality at the edges of the page” on page 151 • “Streaks or lines on printed image” on page 152 • “Print speed is slow” on page 152 • “Computer slows down when printing” on page 153 Poor quality at the edges of the page If the "Before you troubleshoot"...
Page 152: Print Speed Is Slow
Troubleshooting From the Print Quality pop‑up menu, choose Best or Photo. Click Print. Streaks or lines on printed image If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: HECK THE INK LEVELS Replace low or empty ink cartridges.
Page 153: Copy And Scan Troubleshooting
Troubleshooting AXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in use. • Minimize the number and size of graphics and images in the document. DD MEMORY TO THE COMPUTER Consider upgrading the RAM. Computer slows down when printing If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: HECK THE CONNECTION BETWEEN THE PRINTER AND COMPUTER If your computer is connected to the printer through a USB cable, then try using a different USB cable.
Page 154: Scanner Unit Does Not Close
Troubleshooting Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: ET YOUR PRINTER AS THE DEFAULT PRINTER EMOVE AND REINSTALL THE PRINTER SOFTWARE Scanner unit does not close Lift the scanner unit.
Page 155: E-Mail Troubleshooting
Troubleshooting Scan was not successful If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: HECK THE CONNECTION Check the USB cable for any obvious damage. If the cable is damaged, then use a new one. Firmly plug the square end of the USB cable into the back of the printer.
Page 156: Fax Troubleshooting
Troubleshooting HECK YOUR NETWORK CONNECTION Make sure the printer is connected to an Ethernet or wireless network. Your network must be connected to the Internet for the printer to communicate with the SMTP server. HECK YOUR PROXY CONFIGURATION Your proxy server configuration should allow SMTP server connections. For help with your proxy server or SMTP settings, contact your system support person.
Page 157: Cannot Send Faxes
Troubleshooting Power supply Answering machine Cable modem Splitter Telephone VoIP adapter DSL filter RJ‑11 adapter • If the printer is connected to a Digital Subscriber Line, then make sure you are using a DSL filter for the printer. • If the printer is connected to a VoIP adapter or cable modem, then make sure that the printer is plugged into the first phone port.
Page 158: Cannot Receive Faxes
Troubleshooting NABLE AUTOMATIC FAX CONVERSION If the receiving fax machine does not support color fax, then this option automatically converts the outgoing color fax to black and white. It also automatically reduces the resolution of the fax to a resolution that the receiving machine can support.
Page 159: Cannot Run The Fax Software
Troubleshooting AKE SURE THAT THE PRINTER MEMORY IS NOT FULL The printer saves an incoming fax to the printer memory before it prints the fax. If the printer runs out of ink or runs out of paper while receiving the fax, then the printer saves the fax so you can print it later. However, if the printer memory is full, then the printer may not be able to receive more incoming faxes.
Page 160: Fax Error Messages On The Printer Control Panel
Troubleshooting Fax error messages on the printer control panel Error Message: What it indicates: Possible solutions: The receiving fax machine cannot Remote Fax Error • Resend the fax. There may have receive the fax. The error on the been a problem with the quality of receiving end could be due to several the connection.
Page 161: Memory Card Troubleshooting
Troubleshooting Error Message: What it indicates: Possible solutions: The printer cannot detect a dial tone. See the “Fax troubleshooting checklist.” Failed to Connect Phone Line Error Phone Line Not Connected Your telephone line or the telephone • Phone Line Busy Set the printer to redial.
Page 162: Network Troubleshooting
Troubleshooting Memory card troubleshooting checklist Before you troubleshoot, use the following checklist to solve most memory card problems: • Make sure that the memory card you are using can be used in the printer. • Make sure the memory card is not damaged. •...
Page 163: The Continue Button Is Unavailable
Troubleshooting Wireless Networking Make sure: • The SSID is correct. Print a network setup page from the printer to check the network settings. • Your wireless security settings are correct. Log in to the access point and check the security settings. If you are not sure if your security information is correct, run the wireless setup again.
Page 164 Compare the printer model on the CD to the printer model on the printer. The numbers should either match exactly or be within the same series. If unsure, look for an updated version of the printer software on the Lexmark Web site. For more information, see the printer User's Guide.
Page 165: Wireless Troubleshooting
Troubleshooting Computer firewall is blocking communication with the printer Firewall settings may have stopped the printer from connecting to your computer. If a firewall is installed on your computer, then do one of the following: • Turn off your computer firewall. •...
Page 166: Cannot Print Over Wireless Network
Troubleshooting Press the left or right arrow button to scroll to Yes, and then press The printer restarts automatically after resetting the wireless settings to factory defaults. When prompted to set the initial settings of your printer, make your selections using the printer control panel buttons.
Page 167 Troubleshooting HECK IF YOUR ACCESS POINT HAS AN ASSOCIATION REGISTRATION BUTTON Wireless broadband boxes in Europe, the Middle East, and Africa such as Livebox, AliceBox, N9UF Box, Freebox, or Club Internet may require you to press an association/registration button when adding the printer to your wireless network.
Page 168 Troubleshooting Type ipconfig, and then press Enter. Check the Wireless Network Connection section: • The “Default Gateway” entry is typically the access point . • The IP address appears as four sets of numbers separated by periods, such as 192.168.2.134. Type the user name and password of the access point when prompted.
Page 169: Wireless Print Server Not Installed
Troubleshooting Click TCP/IP. The Router entry is typically the access point. Type your user name and password when prompted, and then click OK. In the Wireless settings section, look for the SSID. Write down the SSID, security type, and the WEP key or WPA/WPA2 preshared key/passphrase (if shown). Notes: •...
Page 170 Troubleshooting For Macintosh users From the Apple menu, navigate to: About This Mac > More Info From the Contents pane, choose Network. If you are connected over a wireless network, then choose AirPort from the Active Services list. The Router entry is typically the access point. Locating the printer IP address •...
Page 171: Resolving Intermittent Wireless Communications Issues
Troubleshooting Click the Ports tab, and then locate the selected port. The selected port has a check mark beside it in the Port column. If the Description column of the selected port indicates that it is a USB port, then scroll through the list and select the port with Printer Port in the Description column.
Page 172 Troubleshooting LIMINATE NETWORK CONGESTION If a wireless network is too busy, then the computer and printer may have difficulty communicating with each other. Some causes of wireless network congestion can include: • Transferring large files across the network • Networked games •...
Page 173: Printer Does Not Appear In The List Of Printers Found On The Network
Troubleshooting To assign a static IP address to the printer: Complete the wireless setup, allowing the printer to receive a DHCP address from a DHCP server on the network. Print a network setup page to see what IP address is currently assigned to the printer. Open a Web browser and then type the printer IP address in the address field.
Page 174: Embedded Web Server Does Not Open
Troubleshooting AKE SURE THE PRINTER POWER IS ON Make sure the printer is connected to a power source and is turned on. AKE SURE THAT THE NETWORK IS OPERATING PROPERLY • Try to access other computers on the network. • Make sure all switches, hubs, and other connecting devices are turned on.
Page 175: Contacting Customer Support
Live chat You can chat directly with a Lexmark Service Representative. They can work with you to solve your printer problem or provide Assisted Service where the Lexmark Service Representative can remotely connect to your computer through the Internet to troubleshoot problems, install updates, or complete other tasks to help you successfully use your Lexmark product.
Page 176: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 177: Government End Users
Trademarks Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Page 178: Noise Emission Levels
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 179: Power Consumption
ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark.
Page 180: Industry Canada Compliance Statement
The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.
Page 181 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 182: Notice To Users Of The Canadian Telephone Network
Notices This equipment contains no user serviceable parts. For repair and warranty information, contact Lexmark International, Inc. See the previous paragraph for contact information. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission, or corporation commission for information.
Page 183: Notice To Users Of The New Zealand Telephone Network
Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 14B5109 or 80D1877) to be installed on any line which receives metering pulses in Switzerland. The filter must be used, as metering pulses are present on all analog telephone lines in Switzerland.
Page 184: Regulatory Notices For Wireless Products
Uso del prodotto in Svizzera Questo prodotto richiede un filtro toni Billing svizzero, (codice Lexmark 14B5109 o 80D1877) da installare su tutte le linee che ricevono impulsi remoti in Svizzera. È necessario utilizzare il filtro poiché gli impulsi remoti sono presenti su tutte le linee analogiche in Svizzera.
Page 185 Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 186 Operation is allowed in all EU and EFTA countries, but is restricted to indoor use only. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 187: Statement Of Limited Warranty
—Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 188 Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 189: Limitation Of Liability
ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
Page 190: Index
131 cartridges, ink buttons, printer control panel Address Book, fax ordering 13 Address Book 17 setting 87 using genuine Lexmark 13 arrow buttons 16 ADF input tray certificate requests 110 Back 16 location 11 Change [Paper Source] to [Size]...
Page 191 Index cleaning printhead nozzles 134 Copy Settings documents Close Printer 142 customize printer settings adding a network folder Club Internet 106 using 131 shortcut 65 coated paper copy troubleshooting faxing using the computer 92 loading 32 scanner unit does not close 154 faxing using the control panel 91 collating copies 60 copying 58...
Page 192 Index error correction, fax fax blocking error messages, printer control setting 87 setting 87 panel 160 error using memory card 162 fax error messages fax troubleshooting checklist 156 Ethernet 126 Digital Line Detected 160 faxing network indicator light 105 Failed To Connect 161 Address Book 89, 90 Ethernet network Fax Mode Unsupported 160...
Page 193 99 Manage Shortcuts ink cartridges customize printer settings ordering 13 using 131 replacing 14 key index 129 memory card using genuine Lexmark 13 inserting 47 ink levels printing documents from 44 checking 133 scanning to 66 Ink Low 145...
Page 194 Index supported types 47 photo cards memory card cannot be loading 33 on‑hook faxing 98 inserted 162 photo paper ordering paper and other memory card slot loading 32 supplies 15 location 11 photos memory card troubleshooting making borderless copies 59 checklist 162 printing from a memory card or page does not print 139...
Page 195 Open 143 printer to be configured does not recycling 7 Ink Cartridge Error 144 appear in list of printers found on Lexmark products 15 Ink Cartridge Missing 144 network 173 WEEE statement 178 Ink Low 145 printer, setting as default 54...
Page 196 Index RJ‑11 adapter 83 wireless network 101 shared printing 116 security information sharing printer in Windows 116 wireless network 118 Short Paper 147 security key 118 shortcut safety information 6 security PIN creating 21 saving energy 18 recovering 138 deleting 21 saving paper 18 setting 19 modifying 21...
Page 197 Index telecommunication troubleshooting, jams and two‑sided printing dry time notices 181, 182, 183, 184 misfeeds setting 38, 52 tips for paper jam in the ADF 149 TX report, fax 98 copying 58 paper jam in the duplex unit 148 e‑mailing 74 paper jam in the printer 148 printing 40 paper or specialty media 150...
Page 198 Index locating 117 resetting to factory defaults 165 WEP transmit key 109 wireless setup Windows advanced 103, 129 installing printer on wireless guided 129 network 104 information needed for 102 Windows software wireless signal Abbyy Sprint OCR 23 strength 123 Phone Book 23 wireless signal absorption 124 Printer Home 23...

Lexmark Pro4000 Series User Manual

Safety Information

About Your Printer

Ordering and Replacing Supplies

Using the Printer Control Panel Buttons and Menus

Using Shortcuts

Using the Printer Software

Loading Paper and Original Documents

Printing

Copying

Scanning

E-Mailing

Faxing

Networking

Using the Embedded Web Server

Maintaining the Printer

Troubleshooting

Notices

Index

Quick Links

Troubleshooting

Related Manuals for Lexmark Pro4000 Series

Summary of Contents for Lexmark Pro4000 Series