Wireless Troubleshooting; Cannot Print Over Wireless Network - Lexmark Pro915 User Manual

Wireless troubleshooting

•
"Resetting the wireless settings to factory defaults" on page 169
•
"Cannot print over wireless network" on page 169
•
"Wireless print server not installed" on page 172
•
"'Communication not available' message displays when printing wirelessly" on page 172
• "Communication with printer lost when connected to Virtual Private Network (VPN)" on page 168
• "Resolving intermittent wireless communications issues" on page 174
Resetting the wireless settings to factory defaults
1
From the home screen, navigate to Reset Network Settings:
> Network Setup > Reset Network Settings
2
Touch Yes.
The printer wireless settings are reset to factory default settings. To verify, print a network setup page.

Cannot print over wireless network

If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer
option when sending a print job, then you can try uninstalling and reinstalling the software.
Before you reinstall the software, check the troubleshooting checklist, and then do the following:
T (
URN THE ACCESS POINT WIRELESS ROUTER
Wait one minute for the printer and computer to reestablish the connection. This can sometimes refresh network
connections and resolve connectivity issues.
D VPN
ISCONNECT FROM SESSION
When you are connected to another network through a VPN connection, you will not be able to access the printer
over your wireless network. End your VPN session and try printing again.
M D M
AKE SURE EMO ODE IS TURNED OFF
Select printer features are not available when Demo Mode is turned on.
From the home screen, navigate to:
> Demo Mode > Off > save the setting
C WEP
HECK YOUR KEY OR
If your access point is using WEP security, then the WEP key should be:
•
Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
or
• Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII
characters in a WEP key are case‑sensitive.
)
OFF AND THEN BACK ON
WPA
PASSPHRASE
Troubleshooting
169