Troubleshooting Guide - Sartorius Cubis Series Operating Instructions Manual

Troubleshooting Guide

Error codes are shown on the main display for approx. 2 seconds. The program then returns automatically to the previous status.
Display
No segments appear
on the display
high
low or Err 54
App.err.
dis.err.
prt.err.
ERR 02
ERR 10
ERR 11
level.err.
is flashing
The weight readout changes constantly
The weight readout is obviously wrong
If any other errors occur, contact your local Sartorius Service Center.
Contact information: Please point your Internet browser to: http:||www.sartorius.com
Cause
No power present
The power cord is not plugged in
Weighing capacity exceeded
Something is touching the
weighing pan
Cannot store data:
Load on weighing pan too
light or no sample on pan
while application is active
Data output not compatible
with output format
Interface port for printer
output is blocked
Calibration|adjustment
condition not met, e.g.,
– Tare with the key J
– Load on weighing pan
The J key is blocked when
there is data in the second tare
memory (net-total); only 1 tare
function can be used at a time
Tare memory not allowed
You should level the balance
The balance is not leveled
Unstable ambient conditions
(too much vibration, or the
scale is exposed to a draft)
A foreign object is caught
between weighing pan and
balance housing
The balance was not
calibrated|adjusted
Balance not tared before weighing
Troubleshooting Guide
Remedy
Check power supply
Plug in power cord
Unload the weighing pan
Move the object that is
touching the weighing pan
Increase load
Change the configuration in the
operating menu
Reset the menu factory settings,
or
Contact your local Sartorius Service Center
Calibrate only when zero is displayed
Unload the balance
Press F to clear the tare
there is data in the second tare
memory and release the tare key J
Press J
Level the balance
Level the balance using the leveling feet
Set up the balance in another area
Change in setup menu
Remove the foreign object
Calibrate|adjust the balance
Tare
Operating Instructions Cubis MSE 65