Troubleshooting; Warranty Information - Sartorius Proline Plus User Manual

12. Troubleshooting

Symptom
Droplets left
inside the tip
Leakage or pipetted
volume too small
Pipette outside the established
specifications
Operating button jammed or
moves erratically
Tip ejector jammed or moves
erratically

13. Warranty information

The Proline Plus pipettes are covered by warranty for 2 years against
®
defects in materials and workmanship. Should your pipette fail to
function at any time, please contact your local Sartorius representative.
ANY WARRANTY WILL, HOWEVER, BE DEEMED AS VOID IF FAULT
IS FOUND TO HAVE BEEN CAUSED BY MALTREATMENT, MISUSE,
UNAUTHORIZED MAINTENANCE OF SERVICE OR NEGLIGENCE
OF REGULAR MAINTENANCE AND SERVICE, ACCIDENTAL
DAMAGE, INCORRECT STORAGE OR USE OF THE PRODUCTS FOR
OPERATIONS OUTSIDE THEIR SPECIFIED LIMITATIONS, OUTSIDE
THEIR SPECIFICATIONS, CONTRARY TO THE INSTRUCTIONS GIVEN
IN THIS MANUAL OR WITH OTHER THAN THE MANUFACTURER'S
ORIGINAL TIPS.
Each Proline Plus pipette is tested before shipping by the
®
manufacturer. The Sartorius Quality Assurance Procedure guarantees
that the Proline Plus pipette you have purchased is ready for use.
®
12
Possible Cause
ƒ Unsuitable tip
ƒ Non uniform wetting of the plastic
ƒ Tip incorrectly attached
ƒ Unsuitable tip
ƒ Foreign particles between tip and cone
ƒ Tip cone holder incorrectly tightened
ƒ Pipette damaged
ƒ Incorrect operation
ƒ Unsuitable tip
ƒ Calibration altered
ƒ Liquid has penetrated tip cone and dried
ƒ Safe-Cone Filter has been contaminated
ƒ Insufficient amount of grease on a piston
and seal
ƒ Tip ejector collar has been contaminated
Solution
ƒ Use original Sartorius tips
ƒ Attach new tip
ƒ Attach firmly
ƒ Use original Sartorius tips
ƒ Clean the tip cone, attach new tip
ƒ Tighten the tip cone holder
ƒ Return to your Sartorius service representative for
servicing
ƒ Follow instructions
ƒ Use original Sartorius tips
ƒ Reclibrate
ƒ Clean and grease the piston | seal
ƒ Clean the tip cone
ƒ Change filter
ƒ Grease accordingly
ƒ Remove and clean ejector collar and tip cone