Troubleshooting; Hardware Reset; Troubleshooting Guide - Sartorius Picus User Manual

8. Troubleshooting

8.1 Hardware Reset

If the pipette is unresponsive it is possible to force turning off and resetting
the hardware. This function will not affect the saved settings (e.g adjustment,
memory). To turn off an unresponsive pipette press simultaneously ON/OFF
button and the right Softkey for a few seconds. Pipette will turn off and can
then be turned on again by pressing ON/OFF button.
NOTE! Make sure the pipette is not placed on the charging unit or connected
to the USB cable while being reset.

8.2 Troubleshooting Guide

Problem
Leakage
Inaccuracy
Pipette does not turn on
Piston is jammed
Pipette does not aspirate
liquid properly
Possible Cause
– Incompatible tip
– Tip is loose
– Pipette is dirty
– Pipette is broken
– Pipette is dirty
– Pipette is broken
– Pipette is in OFF mode
– Empty battery
– Inner lower parts are loose
– Pipette is dirty
– Pipette is broken
– Safe-Cone Filter is dirty
– Pipette is dirty
– Pipette is broken
Solution
– Use original Sartorius tips
– Attach the tip firmly
– Clean the pipette
– Replace the broken parts or send the pipette for service
– Clean the pipette
– Replace the broken parts or send the pipette for service
– Turn the pipette on by pressing ON/OFF button
– Connect the pipette to the charger
– Open the lower part and tighten the parts
– Clean the pipette
– Replace the broken parts or send the pipette for service
– Replace the Safe-Cone Filter
– Clean the pipette
– Replace the broken parts or send the pipette for service
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