Troubleshooting Guide - Sartorius WZA623-NX Installation Instructions Manual

Troubleshooting Guide

Error.codes.are.displayed.for.about.2.seconds ..The.program.then.returns.automatically.to.the.previous.mode .
Display
high or Err 55
low or Err 54
App.err.
dis.err.
prt.err.
err 02
err 10
err 11
err 03
err 06
err 08 <> Zero range
err 09 < 0 not allowed
err 19 Preload is too high
err 30
err 50 or 53
err 241
err 243
err 245 or 247
err 249
Weight readout changes constantly
The weight readout is obviously wrong Balance/scale not calibrated/adjusted
Weight data not output via the
serial interface (err 294).
If any other errors occur, contact your local Sartorius Service Center.
Web address: http://www.sartorius.com
Cause
Weighing capacity exceeded
Contact between load plate and environment;
load on weighing pan too light
Cannot save data:
Load on weighing pan too light or
no sample on pan while application is active
Data output not compatible with output format Set the correct output format in the menu
Data interface for printout locked
Calibration parameter not met,
e.g.:
– Unstable
– Tare
– Load on weighing pan
"Tare" function is locked for
active application program
"Net total" application program;
only one tare function can be used at a time
Tare memory not allowed
Zero point error at the end of calibration
Int. calibration weight faulty or not available
Error during zeroing (value outside 2%)
Error during taring (tare value < 0)
The preload to be applied is too high
Balance/scale is in BPI mode
TC converter failure
Checksum error
Checksum error
Checksum error
Checksum error
Unstable ambient conditions
(excessive vibration or draft)
Foreign body between weighing pan
and housing
Balance/scale not tared before weighing
Initial connection of an optional
YAC01...display and control unit
Solution
Unload the weighing pan
Weighing pan must not be in contact
with surrounding parts
Increase weight
Reset menu factory settings
or
Contact your local Sartorius Service Center
Correct the setup conditions
Calibrate only when zero is displayed
Unload the balance/scale
Clear the tare memory to unlock the "Tare" function
Carry out "Tare" function
Check installation conditions; observe warm-up time;
repeat calibration
Service
Change process
Change process
Change the preload value
Use service tool and built-in "Close" function
Service
Service
Carry out menu reset
Calibrate/adjust balance/scale
Service
Change setup location
Adjust Setup configuration
Remove foreign body
Adjust
Tare
1) Move the lock switch back and forth
(position see page 3 ff.).
2) Switch power off and then on again.
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