Troubleshooting; Problems And Solutions; Symptom: No Video; Symptom: Dark Video - JAI RM-670 User Manual

6 Troubleshooting

6.1

Problems and Solutions

Following are troubleshooting tips for common problems. Generally, problems can easily be solved by following these
instructions. If the following remedies fail to offer a solution to your problems, please contact a JAI, Inc. representative.
6.1.1

Symptom: No Video

Remedies: Check that the following are properly connected and operational.
•
Power supplies
•
Power cables
•
Main power source
•
Shutter control
•
Async mode
•
Lens
6.1.2

Symptom: Dark Video

Remedies: Check that the following are properly connected and operational.
•
Shutter selection
•
Iris opening on the lens
6.1.3

Symptom: Non-synchronized Video

Remedies: Check that the following are properly connected and operational.
•
Proper mode output
•
Frame grabber software camera selection
6.2

RM-67X Camera Control Software Troubleshooting

6.2.1

Problem: Camera is not recognized

After adjusting some software settings, and closing the program, the RM-67X software will not recognize the camera when
attempting to open it at a later time.
6.2.2

Solution:

•
Close and reopen the program.
•
Uninstall and reinstall the RM-67X software.
6.2.3

Problem: Camera communication not found

When the camera is first turned on, the port communication is not found.
RM-67X Series
Troubleshooting 41