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6.2.4
Possible Solutions:
•
RS-232 connection is not correct or plugged in.
•
Wrong communication port is selected
•
First, find out which port has been selected by going to the Device Manager to determine the COM port.
•
Next, Open JAI Camera Control tool, select Preferences, and select the COM port. If working properly
the camera should now be connected.
6.2.5
Problem: Program Controls are Grayed Out
After opening the program, all boxes are grayed out.
6.2.6
Solution:
The connection to the camera is not correct. Check the cable and all other connections.
6.3
Information and Support Resources
For further information and support:
42
RM-67X Series
North American Technical Support
Phone:
408-383-0300
E-Mail:
camerasupport.americas@jai.com
European Technical Support
Phone:
+45 4457 8950
E-Mail:
camerasupport@jai.com
Japan/Asia Technical Support
Phone:
+81 45 440 0154
E-Mail:
camerasupport@jai.com
Mailing Address
Mail:
JAI, Inc.
Sales Department
625 River Oaks Parkway
San Jose, CA 95134
ATTN: Video Applications
Web Site:
www.jai.com
Troublehsooting
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