Otto Bock C-Leg 4 Certification Course Complete page 153

Service And Warranty Concept
Checklist – Error case 2/3
"The joint has a malfunction" is not an error description!
The more details an error description contains the
faster an error identification is possible and the faster
the knee joint is available again.
•
Use the complaint form (available from the OB
helpline/technical support)
•
Additional descriptions of the error are very
desirable:
•
What, when and under which circumstance
something occurred?
•
Video of the error behavior if possible
•
Photographs of the error
•
Request a loaner knee joint
Certification course | C-Leg 4 | Global Academy | 25.09.2019 | © Ottobock 153