Ingenico iCT250E User Manual
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Summary of Contents for Ingenico iCT250E
- Page 1 User Guide Payment terminals COUNTERTOP INTEGRATED MOBILE MOBILE INTEGRATED iCT250E iPP350 iWL250G INTEGRATED Lane3000 & iWL250B iSMP4 nets.eu/payments User Guide Payment terminals | 1...
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Page 2: Table Of Contents
Contents 1. Getting started ..............................4 1.1 What’s in the box ......................................4 1.2 Inserting a receipt roll – iCT250E and iWL250G/B only ................. 5 1.3 Installing iCT250E ............................6 1.4 Installing iPP350/Lane3000 ................................8 1.5 Installing iWL250G/B ................................... 9 2. Merchant card ..............................11 3. - Page 3 10.3 IFR Priority ......................................27 11. Backup solution (EOT) ............................28 11.1 Print out backup solution (EOT) ..............................29 11.2 Submit backup solution (EOT) ..............................29 12. Reconcilliation (daily statement).........................30 12.1 Manual reconciliation ..................................30 12.2 Automatic reconciliation ................................30 12.3 Copy of last reconciliation ................................30 13.
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Page 4: Getting Started
1. Getting started 1.1 What’s in the box The following equipment is delivered with the payment terminal: iCT250E iWL250G Countertop, Mobile, broadband GPRS • Power cable • Power cable • Network cable RJ9 to • Charging unit RJ45 • Merchant card •... -
Page 5: Inserting A Receipt Roll - Ict250E And Iwl250G/B Only
1.2 Inserting a receipt roll – iCT250E and iWL250G/B only Nets recommends only using receipt rolls suitable for the terminal. How to insert the receipt roll in the terminal: Lift the fl ap in the direction of the arrow. Then slide the cover downwards in the direction of the arrow to open it. -
Page 6: Installing Ict250E
1.3 Installing iCT250E Installing iCT250E with broadband communication In order to connect an iCT250E to the power supply and broadband communication, do as follows: The terminal must be turned off when connecting the Ethernet cable. Open the cable cover by pressing the clips upwards. - Page 7 Installing iCT250E with “Magic Box” Magic Box can be used when iCT250 E must be integrated with an ECR system. At one end of the Magic Box cable there are four different cables which must be connected to the payment terminal:...
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Page 8: Installing Ipp350/Lane3000
1.4 Installing iPP350/Lane3000 iPP350/Lane3000 are integrated with an ECR system using an integration cable. This is either a USB cable or an RS232 cable. The USB cable must be connected to the ECR system’s USB port, the RS232 cable must be connected to the ECR system’s COM port. -
Page 9: Installing Iwl250G/B
1.5 Installing iWL250G/B iWL250G = Uses GPRS communication iWL250B = Uses Bluetooth communication to the base station. The base station is connected to broadband. To install and charge an iWL250, do as follows: Connect the power cable to the base station. Place the terminal on the base station. - Page 10 For an iWL250B to work, it must be associated with a base station within range. To change which base station iWL250B is connected to, do as follows: Press the button at the far left under the screen. Select 0 – Telium manager Enter code 4302+OK Select Initialization >...
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Page 11: Merchant Card
2. Merchant card A Merchant Card is delivered with the terminal. The Merchant Card is used to activate individual terminal functions. The Merchant Card is used to activate the following functions in the payment terminal: • Cancel the most recent transaction •... -
Page 12: The Terminals' Keypads
4. The terminals’ keypads 4.1 iCT250E Navigation keys to scroll up and down in menus Used to manually enter card data. Used to toggle between upper and lower case letters or from letters to numbers, and to check balance Used to enter the main menu... -
Page 13: Iwl250G/B
4.3 iWL250G/B Navigation keys to scroll up and down in menus Connecting to base Used to manually enter card data. Used to toggle between upper and station (iWL250B) lower case letters or from letters to numbers, and to check balance Used to enter the main menu Cancels the function and Correct incorrect key entry or return... -
Page 14: Status Line - Descriptions
STATUS LINE – DESCRIPTIONS The status line in the upper part of the terminal’s display provides information on the status of communica- tion and available hardware. STATUS LINE – DESCRIPTIONS STATUS LINE – DESCRIPTIONS 5.1 Ethernet 5. Status line – descriptions The status line in the upper part of the terminal’s display provides information on the status of communica- The status line in the upper part of the terminal’s display provides information on the status of communica- The status line in the upper part of the terminal’s display provides information on the status of communication and... -
Page 15: Battery And Clock
5.4 Battery and clock 5.4 Battery and clock This field shows the date and time. The clock is updated every time the terminal connects to Nets to submit transactions. The battery symbol indicates that the battery is installed and how much charge the battery has. -
Page 16: Terminal Menu Structure
7. Terminal menu structure Main menu Card services Reports 1 Purchase 3 Balance 1 Trans. list 2 Purchase + cash (C/B) 4 Deposit 2 X-Total 3 Card services 5 Withdrawal 3 Z-Total 5 Copy menu 6 Reversal 4 Op X-Total 6 Reconciliation 7 Rtn of goods 5 Op Z-Total... -
Page 17: Ismp4 - Getting Started
8. iSMP4 – Getting started The payment terminal iSMP4 is designed for integration with an ECR system. Download the latest version of the iSMP4 software by doing the following on the terminal: Press F (Menu), select 8 Merchant Menu, Drag Merchant Card, Select 8 Software, 1 Get software and OK (green key). -
Page 18: And 2D Barcode Reader
8.3 1D and 2D barcode reader 8.3 1D and 2D barcode reader iSMP is equipped with a 1D and 2D barcode reader that can read a number of barcode formats. Consult a iSMP4 is equipped with a 1D and 2D barcode reader that can read a number of barcode formats. Consult a POS partner POS partner to ensure how to configure the use of the reader. -
Page 19: Terminal Features - Daily Operation
9. Terminal features – daily operation This chapter describes the terminal’s features in detail. You must perform manual reconciliation before the terminal is used for the fi rst time. Reconciliation of one terminal reconciles all the terminals under the same merchant number. -
Page 20: Purchase With Cash Withdrawal (Cashback)
9.2 Purchase with cash withdrawal (cashback) This function is used to complete purchases that include cash withdrawals. If the tip function is activated, purchases + cash are shown as Option 2 under Card services. Press MENU. Main menu 1 Purchase Press numeric key 2 or scroll down to Purchase + cash (C/B) and press OK. -
Page 21: Purchase With Manual Entry Of Card Data
9.3 Purchase with manual entry of card data This function can be used to purchase and return goods. Enter card data on the terminal instead of the cardholder using his/her card. This feature is only available for credit cards with signature check. Press MENU. -
Page 22: Copy Of The Last Receipt
9.4 Copy of the last receipt This function is used to extract a copy of the most recently authorised transaction receipt. Press MENU. Main menu 3 Card services Press numeric key 5 4 Optional Func or scroll down to Copy Menu and press OK. 5 Copy menu Copy menu 1 Last receipt... -
Page 23: Return Of Goods
9.6 Return of goods Used when goods that have been paid for with a card are returned. Make sure you have an agreement with your ac- quirer to process refunds. Press MENU. Main menu Press numeric key 3 1 Purchase 2 Purchase + C/B or scroll down to Card Services and press OK. -
Page 24: Tips
9.7 Tips Tips is an optional service. Contact your terminal supplier to gain access to the tip function. Tips can be used in three different ways: • Print out a receipt on which the cardholder fill in the tips amount and the total amount. •... -
Page 25: Purchase With Tips
9.8 Purchase with tips This function is used for purchases that include tips. Press MENU. Main menu 1 Purchase Press OK for Purchase. 2 Purchase + C/B 3 Card services Amount + OK Enter amount and press OK. 120.00 Depending on the setup of the tips function within the terminal, the terminal Amount = 120.00 will request the cardholder to enter a tips amount or a total amount (illustra-... -
Page 26: Contactless Payments (Nfc)
10. Contactless payments (NFC) Contactless payments is a common term for all payments using NFC technology (Near Field Communication). NFC can be implemented in a range of payment methods such as chip cards, Micro SD cards connected to mobile phones, clocks, bracelets etc. -
Page 27: Dcc (Dynamic Currency Conversion)
10.2 DCC (Dynamic Currency Conversion) DCC is a solution for instant currency conversion for international customers. With DCC, the merchant can offer their international customers to pay in their own currency while the merchant will receive the payment in local currency. The card holder will get the choice to pay in their own, or local currency. -
Page 28: Backup Solution (Eot)
11. Backup solution (EOT) ****************************** If errors occur in the communication between the terminal and Nets, an elec- Signature-based payment tronic backup solution can be used for BankAxept cards. The terminal prints MUST BE COMPLETED out a receipt with a signature line. ****************************** Nets Norway AS Procedure with backup solution (EOT):... -
Page 29: Print Out Backup Solution (Eot)
11.1 Print out backup solution (EOT) Swipe the Merchant Card, magnetic strip facing left. Merchant menu Press numeric key 2 1 Issueras 2 EOT or scroll down to EOT and press OK. 3 Operator admin 1 Print Press OK to start printing the terminal’s stored backup solutions. 2 Send to host 3 Delete 11.2 Submit backup solution (EOT) -
Page 30: Reconcilliation (Daily Statement)
12. Reconcilliation (daily statement) If the merchant has several terminals, only one terminal needs to be reconciled. Reconciliation of one terminal reconciles all the terminals under the same merchant number. 12.1 Manual reconciliation Reconciliation transfers transactions to the settlement account on the following business day. The terminal should be reconciled every day. -
Page 31: Nets Prepaid Gift Cards
13. Nets prepaid gift cards 13.1 Deposits This function is used to insert a required amount on an electronic gift card. Press MENU. Main menu Press numeric key 3 1 Purchase 2 Purchase + C/B or scroll down to Card Services and press OK. 3 Card services Card services Press numeric key 4... -
Page 32: Creating Replacement Cards For A Defective Prepaid Gift Card
13.2 Creating replacement cards for a defective prepaid gift card It is possible to create replacement cards for defective Nets prepaid gift cards. There may be various reasons that a cardholder requires a new gift card. These may include: • Demagnetisation •... - Page 33 Creating replacement cards Press MENU. Main menu Press numeric key 3 1 Purchase 2 Purchase + C/B or scroll down to Card Services and press OK. 3 Card services Card services Press numeric key 4 7 Rtn of goods 3 Balance or scroll down to Deposit and press OK.
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Page 34: See Available Balance On Prepaid Gift Card
13.3 See available balance on prepaid gift card Available – stand-alone terminal This function is used to view available balance on a gift card on a stand-alone terminal. Press MENU. Main menu 1 Purchase Press numeric key 3 2 Purchase + C/B or scroll down to Card Services and press OK. -
Page 35: Reports
14. Reports 14.1 Transaction list Used to print out a list of all transactions stored in the terminal. Press MENU. Main menu Press numeric key 7 5 Copy menu 6 Reconciliation or scroll down to Operator Menu and press OK. 7 Operator menu Operator menu 1 Reports... -
Page 36: X-Total
14.2 X-Total X-total is a report that shows the accumulated sales performed on the terminal since previous Z-total was printed. The stored figures are not reset when a X-Total is printed. Press MENU. Main menu Press numeric key 7 5 Copy menu 6 Reconciliation or scroll down to Operator Menu and press OK. -
Page 37: Copy Of Last Z-Total
14.4 Copy of last Z-Total This function is used to extract a copy of the most recent Z-Total. Press MENU. Main menu Press numeric key 5 3 Card services 4 Optional Func or scroll down to Copy menu and press OK. 5 Copy menu Copy menu Press numeric key 3... -
Page 38: Operator Z-Total
14.6 Operator Z-Total The report shows all transactions carried out on the terminal for one or all operators since the last Operator Z-Total was printed out. Figures are reset when a list is printed out. Press MENU. Main menu Press numeric key 7 5 Copy menu 6 Reconciliation or scroll down to Operator menu and press OK. -
Page 39: Operators
15. Operators This function is used to register and delete operators using the termin al. Operators are registered with a unique opera- tor ID (up to 10 digits) and name. Each operator must be registered on each terminal that they use. It is possible to access-protect operators by activating a four-digit code. -
Page 40: Delete Operator
15.2 Delete operator Used to delete a registered operator. Swipe the Merchant Card, magnetic strip facing left. Merchant menu Press numeric key 3 1 Issuers 2 EOT or scroll down to Operator admin. 3 Operator admin Operator admin 1 Add Op. Press numeric key 2 or scroll down to Delete Operator and press OK. -
Page 41: Print Operator List
15.3 Print operator list Used to print out a list of all operators registered on the terminal. Swipe the Merchant Card, magnetic strip facing left. Merchant menu 1 Issuers Press numeric key 3 2 EOT or scroll down to Operator admin. 3 Operator admin Operator admin Press numeric key3... -
Page 42: Multiterminal
16. Multiterminal Multiterminal makes it possible for up to ten different merchants to use the same payment terminal. Each merchant has each own account, own receipt text and own reports on the terminal. This is a solution suitable e.g. for companies sharing premises. -
Page 43: Administration
17. Administration 17.1 Terminal card agreements (Issuers) Card agreements are needed in order to carry out purchases on the terminal. Card agreements are entered into between merchants and the bank/card acquirer (issuers). On the terminal, it is possible to print a list of card agreements as well as updating the card agreement list if new card agreements have been entered. -
Page 44: Terminal Parameters
18. Terminal parameters 1 Function Terminal ID Amount mode Øre/Kroner Backup solution (EOT) Yes/No Service first Yes/No Information field No information/CID/information text/Oper ID Sound None/On Error/Always Always copy No/Yes Duplicate check Yes/No Language Norwegian/ Swedish/ Danish/ English/ Finnish/ German/ Hungarian/ Estonian/ Polish/ Dutch Tips Total amount >... -
Page 45: Errors And Trobleshooting
19. Errors and trobleshooting Questions Solution Regarding purchases, reconciliation and backup Please contact your bank. solution which are more than 7 days old Regarding purchases, reconciliation, backup solu- Please contact Nets customer service. tion in the past 7 days Regarding several terminals with the same error Please contact your network provider or shop/chain manager. -
Page 46: Submitting Payment Terminal For Service Or Termination
Response codes Explanation Resp 05 and 51 – Rejected The transaction is rejected by the bank or card issuer. Resp 55 – Incorrect PIN The cardholder has entered an incorrect PIN code; try again. Resp 87 – The terminal must be reconciled More than seven days have passed since the last recon-ciliation and you must reconcile the terminal (Menu –... -
Page 47: Terminal Security
21. Terminal Security PCI-PTS compliance The Payment Card Industry PIN Transaction Security (PCI PTS) is a security standard that applies to all PIN entry based payment terminals and other hardware that manage PIN codes. Nets will always deliver PCI PTS approved payment terminals at the time of delivery. - Page 48 nets.eu/payments...