Ingenico iCT250 Operating Manual
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Ingenico iCT250 Operating Manual

2015 paymark software
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INGENICO
iCT250/iWL252
2015 Paymark Software
Operating Guide
2017

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Summary of Contents for Ingenico iCT250

  • Page 1 INGENICO iCT250/iWL252 2015 Paymark Software Operating Guide 2017...

  • Page 2: Table Of Contents

    Bluetooth Communication Icon Status ............... 31 ..........................32 OWER ADMINISTRATION ........................33 PASSWORDS ..........................33 IWL 252 BLUETOOTH TERMINAL/BASE PAIRING AND UN-PAIRING FUNCTIONS ....34 INSTALLING INGENICO IPP SERIES PINPAD ................37 NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...
  • Page 3 Print Pure Commerce Rates Table ................83 9.1.7 Pure Commerce CSE Configuration Reset ..............83 PURE COMMERCE CSE PURCHASE TRANSACTION ..............84 10.1 CSE P ..........85 OMMERCE URCHASE RANSACTION ECEIPT ORMAT NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...
  • Page 4 OPENING SIM CARD COMPARTMENT COVER ..............113 15.13 REPLACING SIM CARD COMPARTMENT COVER ............... 114 15.14 INSTALLING SIM CARD FOR GPRS ..................114 15.15 OPERATING ENVIRONMENT ....................115 SKYZER TECHNOLOGIES CONTACT DETAILS ................116 NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...
  • Page 5 All changes to this document must be approved and signed off before release by the Marketing Manager. REVISION RECORD VERSION CHANGE CHANGED BY DATE Document creation Vineel Dhani 24/02/2015 DCC enable/disable function code Christine Hogan 07/09/2017 added NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 6: Introduction

    The Ingenico iCT250 Terminal consists of the following elements: The Terminal Handset: The kit magic box that comes with the iCT250 terminal provides the connection to Ethernet (broadband), telephone line, power and RS232. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE...
  • Page 7 Close the compartment with the cable cover provided, like the procedure describe at chapter 7.7. The power adapter and Figure 8 cable that connects the terminal to a 100 - 240V power outlet: NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 8: Features Of The Ict250

    Connection Easy loading printer Ports Color display Magnetic stripe reader 18-key backlit keyboard SAM/GPRS SIM card compartment Smart card reader Figure 1 – Features of the Ingenico iCT250 NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 9: The Ict250 Keyboard

    • Green/ENTER/YES input key/ • Menu key/ • Function key/ • Soft function keys/Navigation keys located directly under the display to allow the user to select alternate options on the display. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 10: Green/Enter Key

    @ ( ) / + = _ To enter an alpha letter, first press the corresponding number key and then press the dot (.) key to scroll through the alpha letters for that key. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 11: Card Reader

    2.1.3.2 Smart Card (IC Card) Insert the card horizontally with the metallic chip facing upwards and leave in position throughout the transaction. Only remove the card when prompted by the terminal. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 12: Contactless Card

    The card read is successful all four status lights are lit and the confirmation tone is heard. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 13: The Ipp280 Pin Pad

    The Ingenico IPP280 PIN pad consists of the following elements: The PIN pad Handset: The interface cable that connects the IPP280 PIN pad to the iCT2XX terminal: Connects on the terminal end in USB Host connection port NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 14: Features Of The Pinpad

    SKYZER TECHNOLOGIES PAGE 14 OF 116 2.2.1 Features of the Pinpad Four LED lights Backlit display Keyboard NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 15: The Ipp280 Keyboard

    The Red/CANCEL key cancels the procedure in progress, goes to idle The Yellow/CLEAR key state cancels the last character. Four LED lights Contactless Active Zone NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 16: The Ipp310 Pin Pad

    2.2.3 The iPP310 PIN pad The Ingenico IPP310 PIN pad consists of the following elements: The PINpad Handset: The interface cable that connects the IPP310 PIN pad to the iCT250 terminal: Connects on the terminal end in USB Host connection...

  • Page 17: Keypad

    The function of these keys is displayed on the bottom line when they are available for use. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 18: Card Reader

    The card read is successful all four status lights are lit and the confirmation tone is heard. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 19: Ict250 Port Layout

    PAGE 19 OF 116 2.3 ICT250 Port Layout The following ports are as defined at the rear of the Ingenico iCT250 terminal. Figure 2 – Port Layout for Ingenico ICT250 NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE...

  • Page 20: The Ingenico Iwl252 Terminal

    2.4 The INGENICO iWL252 Terminal The Ingenico iWL252 terminal consists of the following elements: The iWL252 Terminal Handset: The iWL200 cradle that comes with the iWL252 terminal provides the charging connection. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...
  • Page 21 SKYZER TECHNOLOGIES PAGE 21 OF 116 The power adapter that connects the terminal to a 5VDC supply via 240VAC power outlet: Lithium-ion battery that connects to iWL25x terminal. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 22: Features Of The Iwl252

    2.4.1 Features of the iWL252 Easy loading printer Color display Magnetic stripe reader Mini USB Connection Port SAM SIM card and battery compartment 18-key backlit keyboard Smart card reader NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 23: The Iwl252 Keyboard

    • MENU key/ • FUNC (Function) key/ • Soft function keys/Navigation keys located directly under the display to allow the user to select alternate options on the display. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 24: Green/Enter Key

    9 W X Y p r s t u v w x y 0 . , # * % $ & MENU FUNC @ ( ) / + = _ NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 25: Card Reader

    2.4.3.2 Smart Card (IC Card) Insert the card horizontally with the metallic chip facing upwards and leave in position throughout the transaction. Only remove the card when prompted by the terminal. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 26: Contactless Card

    The card read is successful all four status lights are lit and the confirmation tone is heard. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 27: Installing Paper Roll

    • Maintain the paper and close the cover. • Press simultaneously on both upper corners of the paper compartment, as shown by red arrows below, until it clips into position. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 28: Installing The Battery

    • Plug the battery pack connector into the socket, making sure it clicks into place, as shown. • Place the battery pack into its compartment. • Check that the wires are flat and close the cover. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 29: Power On Iwl Terminal

    To power off iWL25X terminal, simply press and hold down the CLEAR/Yellow and FUNC key together. Ensure the terminal is not connected to the charger and off the base when perform this function. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 30: Iwl252 Bluetooth Base Configuration

    The iWL252 base range is composed of 3 designs: • Charging only base • Ethernet and Dialup Modem base • Bluetooth base Figure 3 – Feature of iWL252 Base NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 31: Bluetooth Communication Icon Status

    In addition to the red and blue Bluetooth status icons, segment 2 also displays the Base Name, up to 9 alphanumeric characters above the “B”. A signal strength indicator is also displayed NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 32: Power Icon

    • Receiving power from the USB connection when off the Base. 1. Battery not installed 2. Battery fully discharged 3. Battery is partially charged 4. Battery is fully charged or charging up NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 33: Administration

    Print Pure Commerce CSE Rates Table 3025705 Pure Commerce CSE Configuration Reset 3025706 Upload Electronic Offline Voucher or Contactless Offline Transactions Terminal Diagnostics 9904 POS Diagnostics NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0 Training Mode 9999...

  • Page 34: Iwl 252 Bluetooth Terminal/Base Pairing And Un-Pairing Functions

    4 IWL 252 Bluetooth Terminal/Base Pairing and Un- pairing Functions The iWL252 Bluetooth terminal requires pairing, or associating with its base before use. When paired, the terminal must be returned and correctly NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...
  • Page 35 3-Screen Saver 4-Password Press 4 to select CRADLE SETUP CONFIGURATION 1-Modem Setup 2-Ethernet Setup 3-Battery Setup 4-Cradle Setup Press 1 to select ASSOCIATION CRADLE SETUP 1-Association 2-Advanced 3-Base State NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...
  • Page 36 1- <Base Name 1> ENTER. 2- <Base Name 2> Press the CANCEL key unless and until you exit out from the menu and return to 13.0 NITRO idle screen. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 37: Installing Ingenico Ipp Series Pinpad

    SKYZER TECHNOLOGIES PAGE 37 OF 116 5 INSTALLING INGENICO IPP SERIES PINPAD The Ingenico IPP series pinpad is only compatible with iCT250 terminal in the Nitro environment. 5.1 Installing an iPP280 PIN Pad To install an iPP280 PIN pad, perform the steps below: NOTE: Refer to page 19 to see Port Layout as where the PIN pad cable will be connected to on the iCT250 terminal.

  • Page 38: Deactivating An Ipp280 Pin Pad

    PIN pad will display a smiley face on the screen once deactivated. Simply uncover the rear compartment of the ICT2XX terminal and unplug the PIN pad USB cable and then replace the cover back on the ICT2XX terminal. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 39: Installing An Ipp310 Pin Pad

    To install an iPP310 PIN pad, perform the steps below: NOTE: Refer to page 19 to see Port Layout as where the PIN pad cable will be connected to on the iCT250 terminal. When plugging in, please ensure that the terminal is powered off.

  • Page 40: Deactivating An Ipp310 Pin Pad

    Press number 3 key to select INITIALIZATION. 1- Consultation 2- Evolution 3- Initialization 4- Diagnosis Press number 1 key to select PARAMETERS 1- Parameters 2- Hardware 3- Password 4- Header NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...
  • Page 41 Pabx Pinpad Press and hold down FUNC + CLEAR for 2 seconds which will cause the terminal 10.0 NITRO to restart and synchronise the pinpad with the terminal. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 42: Set Up

    Press 6 for TCP-IP/GPRS as backup configuration followed by ENTER and proceed with the configuration. (NOTE: This option will not be available for 6-TCP-IP / GPRS the iWL252 terminal) NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 43: Dial-Up Configuration

    1797 to obtain connectivity to Paymark network. Terminal prompts to save configuration. Press ENTER to save configuration on the SAVE CONFIG Y/N terminal or CLEAR to exit and return to idle screen. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 44: Tcp-Ip With Dial Backup Configuration

    08797. Press ENTER. 08797 NOTE: If the merchant has the Toll Bar on the site, then key in this phone number 1797 to obtain connectivity to Paymark network. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...
  • Page 45 CLEAR to exit and return to idle screen. 15.0 Terminal prompts to start TCP-IP link. Press ENTER to start the link or CLEAR to START TCP-IP Y/N exit without starting. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 46: Tcp-Ip Configuration

    CLEAR to exit and return to idle screen. Terminal prompts to start TCP-IP link. Press ENTER to start the link or CLEAR to 11.0 START TCP-IP Y/N exit without starting. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 47: Gprs Configuration

    HOST IP ADDRESS 117.120.35.3 10.0 This parameter specifies the GPRS Secondary IP Address. By default, it is set to GPRS Secondary 117.120.33.3. Press ENTER. HOST IP ADDRESS 117.120.33.3 NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...
  • Page 48 CLEAR to exit and return to idle screen. 12.0 Terminal prompts to start GPRS link. Press ENTER to start GPRS or CLEAR to exit START GPRS Y/N without starting GPRS link to Paymark. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 49: Gprs With Dialup As Backup Configuration

    This is used where the quality of the dial tone is low. 4 = Pulse/Blind Dial – this communication setting is used for the older PABX systems and is rarely used nowadays. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...
  • Page 50 CLEAR to exit and return to idle screen. Terminal prompts to start GPRS link. Press ENTER to start GPRS or CLEAR to exit 16.0 START GPRS Y/N without starting GPRS link to Paymark. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 51: Tcp-Ip With Gprs Backup Configuration

    Enter in the subnet mask for the static IP address. SUBNET MASK XXX.XXX.XXX.XXX Example: 255.255.255.0 Enter in the gateway IP address to forward the packets from. GATEWAY IP ADDR XXX.XXX.XXX.XXX Example: 192.10.1.1 NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...
  • Page 52 Terminal prompts to start GPRS link. Press ENTER to start GPRS or CLEAR to exit 17.0 START GPRS Y/N without starting GPRS link to Paymark. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 53: Tcp-Ip With Gprs Backup With Dial Up Backup Configuration

    Enter in the subnet mask for the static IP address. SUBNET MASK XXX.XXX.XXX.XXX Example: 255.255.255.0 Enter in the gateway IP address to forward the packets from. GATEWAY IP ADDR XXX.XXX.XXX.XXX Example: 192.10.1.1 NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...
  • Page 54 Option 1 – to allow the terminal to use Paymarks DNS address. Option 1 is selected by default. 16.0 This parameter specifies the Paymark IP Primary DNS address. By default, it is set IP Primary to direct.paymark.co.nz. Press ENTER HOST DNS direct.paymark.co.nz NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...
  • Page 55 Terminal prompts to start GPRS link. Press ENTER to start GPRS or CLEAR to exit 21.0 START GPRS Y/N without starting GPRS link to Paymark. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 56: Nitro Baud Rate Setup

    Terminal will prompt to restart the link to set the correct baud rate to communicate with the POS system. Press ENTER to restart the link or CLEAR to exit without RESTART LINK Y/N restarting the link. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 57: Nitro Interface Com Port

    COM PORT 1-RS232 1-RS232 2-USB 2-USB Press ENTER to reset interface link or CLEAR to exit without reset interface link and RESET INTERFACE terminal will return to idle screen. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 58: Reset Merchant Configuration (Memory Reset)

    Terminal prompts EFTPOS MEMORY RESET while resetting the merchant EFTPOS configuration and returns to idle. MEMORY RESET NOTE: When the memory reset function is performed, the terminal resets the terminal configuration and contactless reader gets deactivated. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 59: Contactless

    The Ingenico iWL25X is fully compatible with the global EMV standards, as well as Visa's PayWave and MasterCard's PayPass. Contactless card processing is fast, secure and convenient, no more fumbling for change or traditional card reading to hold up queues.

  • Page 60: Contactless Configuration

    Press 1 to select PARAMETERS INITIALIZATION 1 - Parameters NOTE: DO NOT SELECT ANY OTHER FUNCTIONS 2 - Hardware 3 - Password 4 - Header 5 – Beep on Key NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...
  • Page 61 Terminal will prompt to PRINT PARAM. RECEIPT? Press ENTER to print off the PRINT PARAM. receipt or CANCEL to exit to idle screen without printing of the receipt. RECEIPT? NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 62: Activate Contactless

    4. ENABLE MERC RCPT Press ENTER to activate contactless or CLEAR to exit without activating ACTIVATE CTL? contactless. Contactless is now activated and will return to idle screen CONTACTLESS ACTIVATED NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 63: Deactivate Contactless

    4. ENABLE MERC RCPT Press ENTER to deactivate contactless or CLEAR to exit without deactivating DISABLE CTL? contactless. Contactless is now deactivated and will return to idle screen. CONTACTLESS DEACTIVATED NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 64: Remote Key Injection (Pkms)

    By default, the RKI phone number is set as 08797 08797. NOTE: If the merchant has the Toll Bar on the site, then key in this phone number 1797 to obtain connectivity to Paymark network. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 65: Tcp-Ip (Broadband) Rki Configuration

    This parameter specifies the RKI HOST PORT of the Paymark, where it will be connecting to download the keys. By default, the RKI (PKMS) Host Port is set as HOST PORT 7540. 7540 NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 66: Gprs Rki Configuration

    This parameter specifies the RKI HOST PORT of the Paymark, where it will be connecting to download the keys. By default, the RKI (PKMS) Host Port is set as HOST PORT 7540. 7540 NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 67: Remote Key Injection (Pkms) Initialisation

    Paymark Key Assist helpline on 0800 653 875 to get the keys released against the terminal ID. A merchant logon can then been initiated and successfully completed with an ACCEPTED response, the terminal is ready to process transaction. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 68: Enable/Disable Receipt Header

    To ENABLE PRINTING RECEIPT HEADER, press the ENTER key to enable and RECEIPT HEADER? then return to idle screen or CLEAR to cancel without enabling the receipt header. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 69: Configure Receipt Header And Footer

    It can be configured by entering desired footer use the numeric keypads then the FUNC key to access the alpha characters then press ENTER Prompts will be shown for successive footer lines. FOOTER LINE 2 XXXXXXXXXXXXXXXXXX NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...
  • Page 70 @ ( ) / + = _ To enter an alpha letter, first press the corresponding number key, and then press the FUNC key to scroll through the alpha letters for that key. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 71: Disable Receipt Header

    To DISABLE PRINTING RECEIPT HEADER, press the ENTER key to disable and RECEIPT HEADER? then return to idle screen or CLEAR to cancel without disabling the receipt header. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 72: Restart Terminal

    Press ENTER to select to reset GPRS link or CLEAR to exit and return to idle screen. RESET GPRS LINK? ENTER OR CLEAR Resets the GPRS link and then returns to idle screen. GPRS STARTING PLEASE WAIT NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 73: Credit Account Prompt

    ENTER PASSWORD? Press ENTER to Enable credit account or CLEAR to exit out without enabling the ENABLE credit account. Terminal will return to idle screen afterwards. CREDIT ACCOUNT? NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 74: Terminal Management System (Tms)

    This parameter specifies the Primary Host Port number. By default is set to 3200. PRIMARY HOST PORT Press ENTER. 3200 Press ENTER to save the configuration or CLEAR to exit without saving 10.0 SAVE CONFIG Y/N configuration. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 75: Gprs Configuration

    APN? third party SIM card which has been configured for. paymarkfreedom.co. 11.0 Press ENTER to save the configuration or CLEAR to exit without saving SAVE CONFIG Y/N configuration. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 76: Tms Download

    The terminal starts to download the second application software. TMS ACTION FILE DOWNLOAD NZXXXXXXXXXX XXXXXX/XXXXXX NOTE: When the terminal has finished downloading the application, the terminal will then restart itself. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 77: Reset Tms Download

    Terminal is resetting the TMS download and returns to the idle screen. PROCESSING PLEASE WAIT NOTE: Upon completion of the reset TMS download, perform FUNC 2467 to begin EFTPOS application software download again. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 78: Pure Commerce Currency Select Eftpos (Cse)

    Ingenico terminals now provide the option for currency selection when paying at the point of sale. The terminal will use the same merchant number for the transaction, whether performed in the cardholders’...

  • Page 79: Enable/Disable Pure Commerce Cse

    Step Terminal Display Comment Press FUNC Enter 3025707 and press ENTER. FUNCTION? DISABLE DCC will be displayed. Press ENTER DISABLE DCC DCC application has now been deactivated. DEACTIVATED NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 80: Pure Commerce Cse Configuration

    A default username has be preset for Skyzer terminals USER NAME skzyerprod01 By default it is set to skzyerprod01 The default password is preset to x79F0vQh 11.0 PASSWORD ********** NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 81: Pure Commerce Cse Connection Test

    FUNCTION? Terminal is checking the connection with the host. PROCESSING NOW Press the ENTER key on the terminal to exit to the idle screen CONNECTIONS AVAIL PRESS ENTER NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 82: Pure Commerce Cse Bin Table Download

    Enter 3025702 and press ENTER. FUNCTION? Terminal is downloading the current rates table. PROCESSING NOW Press the ENTER key on the terminal to exit to the idle screen DOWNLOAD COMPLETE PRESS ENTER NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 83: Print Pure Commerce Rates Table

    FUNCTION? Press ENTER to RESET MERCHANT CONFIG or CLEAR/CANCEL to exit, otherwise RESET the terminal will automatically exit after 30 seconds of inactivity MERCHANT CONFIG ENTER OR CLEAR NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 84: Pure Commerce Cse Purchase Transaction

    Advise cardholder to enter their PIN or press ENTER to bypass the PIN number 10.0 PIN OR ENTER **** 11.0 PROCESSING NOW will be displayed on the terminal while processing the PROCESSING NOW transaction. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 85: Pure Commerce Cse Purchase Transaction Receipt Format

    CURRENCY. I AGREE TO PAY THE ABOVE TOTAL AMOUNT, AND UNDERSTAND THAT THE CHOICE OF CURRENCY IS FINAL THIS SERVICE IS SUPPLIED BY BNZ ACCEPTED *---------------------------* MERCHANT COPY NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 86: Operation Of Terminal

    Select EFTPOS (F2) tab where LOGON tab is located. Select LOGON to establish connectivity between the POS and Paymark network. If successful, an ACCEPTED response will be returned to the POS system NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 87: Pending Reversal

    “R” and if there are pending transaction (Electronic offline vouchers and/or contactless offline) terminal will display “XXX” indicating the number of pending transaction stored on the terminal. NITRO R009 NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 88: Merchant Administration Functions

    Select the Settlement function on the POS system which will display the function as below: Select SHIFT TOTALS to print and of the terminal totals. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...
  • Page 89 SKYZER TECHNOLOGIES PAGE 89 OF 116 This also displays the shift total function on the right hand side of the control panel. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 90: Reset Shift Totals

    To reset the shift totals on the POS system, click on reset tab next to shift totals as shown below. Once tick is displayed, select Shift Totals twice to reset the totals to zero. Once done, Un-tick reset tab. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 91: Settlement Inquiry

    Select the PRE-SETTLE to perform the settlement inquiry. A window will be displayed as below. Select YES for todays or NO for other days inquiry. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...
  • Page 92 Key in the date followed by the ENTER on the terminal. DATE - DDMMYYYY XX/XX/XXXX NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 93: Settlement Cutover

    Select YES to proceed with the cut over or NO to cancel and returned to preivous screen. If proceeded with the cut over, the amount will be depoisted to the merchants account as shown below. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...
  • Page 94 NOTE: Any stored EOV offline and/or Contactless transactions, will be prompt to upload when Settlement Inquiry/Cutover is performed. To upload those stored transactions at that time press ENTER or CLEAR to decline uploads and proceed with Settlement Inquiry/Cutover. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 95: Electronic Journal

    JOURNAL (F4) tab. This will display all the electronically journal transactions. To view the previous, first, last or next transaction journal press the corresponding tabs. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 96: Duplicate Receipt

    To perform the reprint function, select the reprint function from the POS system and then select EFTPOS (F2) tab then followed by the REPRINT tab to print of a duplicate receipt. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 97: Electronic Offline Vouchers (Eov)

    • Contactless transactions below CVM limit are permitted in the EOV mode. • If a transaction other than a Purchase is attempted whilst in EOV mode, the terminal will respond with error message: “INVALID OFFLINE TRANSACTION”. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 98: Notification Of Eov Mode

    If the terminal fails the merchant logon, then the terminal will still operate in the EOV mode. NOTE: Once the terminal is out of EOV mode, printing off receipts will resume back to the Nitro flow – through POS receipt printer. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 99: Upload Electronic/Contactless Offline Transactions

    At the “PRINT STORED TRANSACTION TOTALS” click on YES to print out stored transaction totals or NO to cancel and proceed with the next function or CANCEL to cancel out of the diagnostic menu. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...
  • Page 100 “TEMPORARILY HALT TRANSMISSION Y/N”. The merchant can then click on YES to halt the upload transmission and perform a transaction or NO to proceed with uploading offline transactions. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 101: Diagnostics

    Displays if the terminal is successful to read the chip card contact. CARD OK Displays if the terminal is unable to read the chip card contact. CARD IS MUTE Remove card from the chip card reader slot. REMOVE CARD NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...
  • Page 102 Displays on the terminal to advise the merchant to look at the pinpad display to LOOK AT proceed with the keyboard test. PINPAD DISPLAY 10.2 Press CLEAR exit and proceed with the display test. TO EXIT TEST PRESS CLEAR KEY NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...
  • Page 103 Terminal screen will display PASSED if the IP ping test is successful. Press PING TEST ENTER. PASSED PRESS ENTER 13.2 Terminal screen will display FAILED if the IP ping test is unsuccessful. Press PING TEST ENTER. FAILED PRESS ENTER NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 104: Pos Diagnostics

    Print Stored Transaction Totals To print of the stored transaction totals, select YES or NO to proceed with the next function or CANCEL to cancel out from the diagnostic function. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 105: Print Terminal Configuration Reports

    Press 1 on the terminal to print off the terminal configuration report. To Print EMV Details Press 2 on the terminal to perform the EMV details. Select the option to perform on the terminal. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 106: Print Pending Transactions

    To print of the pending transactions that are stored on the terminal, select YES or NO to proceed with the next function or CANCEL to cancel out from the diagnostic function. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 107: Comms Test Transaction

    Paymark network. If the response is returned as ACCEPTED then the PC was able to establish connectivity with the Paymark network successfully. Select OK to return to the diagnostic function. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 108: Training Mode

    08 is for SIGN ACCEPTED. Any other amount in the “cent” area will result the transaction to decline. Ensure that any pending transactions that are stored on the terminal have been settled before exiting the training mode. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 109: Safety And Maintenance

    To help minimise risk of dust or water ingress to the terminal, the use of an ingress guard is recommended. Recommended supplier: KeyCovers (Auckland) Email: sales@keycovers.co.nz Phone: (09) 845 1464 NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 110: Battery Information

    DO NOT leave on constant charge as this will have a degrading effect on the batteries life span. 15.5 EXTERNAL POWER SUPPLY • Only an Ingenico approved power supply (CE Marked) specified for use with this terminal must be used. • Operate only from a power source as specified on the Power Supply Unit.

  • Page 111: Connection

    Unclip the cover by pushing simultaneously on the clips with your nails figure as shown on the figure here below. o Lift the cover rearward to remove it, as shown by arrows on the figure. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 112: Closing The Cable Cover

    15.9 OPENING PRINTER COMPARTMENT Open the printer compartment by lifting the catch located at the rear of the iCT220/iCT250 and pulls the cover to the rear of the terminal. Then simply using your thumb push the cover back to access the paper roll.

  • Page 113: Replacing Paper Roll

    Press down firmly on the middle of the back cover and slide it as indicated by the arrow as shown on the figure. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 114: Replacing Sim Card Compartment Cover

    The insertion position is engraved on the terminal. o To remove the SIM card from the GPRS slot, push on it with your finger nail to slide it out. NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 115: Operating Environment

    SKYZER TECHNOLOGIES PAGE 115 OF 116 15.15 OPERATING ENVIRONMENT The operating temperature range for this device is between 5 C and 45 NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1.0...

  • Page 116: Skyzer Technologies Contact Details

    Contact Details T +64 9 259 0322 WWW.SKYZER.CO.NZ sales@skyzer.co.nz / service@skyzer.co.nz PO Box 132-177 Sylvia Park, 1644, Auckland 61E Hugo Johnston Drive, Penrose Auckland Helping you get on with business.

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Iwl252

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