11.4
The Diagnostics feature allows you to find the root cause of an issue or a machine
breakdown.
The machine performs a self diagnosis, then generates data on the status and the events
or errors that have occurred.
This type of call should only be performed by Customer Service upon request.
Diagnostics
As Supervisor, you can gain access to all the diagnostic data listed below:
No.
Diagnostic
1
Ping Server
2
System status
11
3
Feeder tests
4
Display
5
Control Panel Keys
6
Base Serial Ports
7
Ping tool
8
IP configuration checker
348
Diagnostics and System Data
Comments
Sends a message to a server (if connected) to check
the line.
Reports the status ([0] or [1]) of the sensors below:
The screen displays, successively and without Text,
a red page, a green page, and a blue page.
Displays "Key ok" if the test is correct
Checks the COM ports.
Checks Lan connection.
• Base Sensors
• Dynamic Weighing Module Sensors
• Feeder Sensors
• Moistening pumps
• Moistening flap position
• Paper fan
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