quadient IS-420 User Manual
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quadient IS-420 User Manual

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User Guide
Mailing Systems
IS-420

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  • Page 1 User Guide Mailing Systems IS-420...

  • Page 2: Table Of Contents

    Table of Contents Read this First What you will find in this Manual ................3 Safety Requirements .......................5 Meet Your Mailing System System Layout .........................13 Accessories ........................16 Control Panel Features ....................19 Connections ........................22 Power Management ......................24 Processing Mail Choosing a Type of Imprint ..................29 Preparing and Starting your Work Session ............31 Printing [Normal] Mail ....................38 Printing Incoming Mail with [Received] Mode ............46...
  • Page 3 Counter Data .........................102 Postage Data ........................104 Credit Data ........................108 Account Data ........................112 System Data ........................115 Online Services Online Services Overview ..................123 Connecting to Online Services .................124 Uploading Statistics ....................128 System Online Services ....................129 Configuring your Mailing System Settings Overview ......................133 Logging in / out as the Supervisor ................134 Changing the Display Language ................136 Enabling/Disabling Sounds ..................138...
  • Page 4 10.4 Cleaning the Mail Path ....................190 10.5 Maintenance Processes ...................192 Troubleshooting 11.1 Paper Jamming ......................197 11.2 Label Jamming ......................198 11.3 Weighing Problems ....................200 11.4 Diagnostics and System Data ................201 Specifications 12.1 Mail Specifications ....................207 12.2 Recommended Operating Conditions ..............210 12.3 General Mailing Systems Specifications ............211 12.4 Operating Specifications ..................212...

  • Page 6: Read This First

    Read this First This section contains important information about safety precautions and environmental recommendations to operate your equipment in the best possible conditions. What you will find in this Manual ..........3 Safety Requirements ..............5 How to Disconnect your Mailing System ..............9...

  • Page 8: What You Will Find In This Manual

    What you will find in this Manual Section 1: Read this First Make sure you have read and fully understood the safety requirements in this section. This section also includes a list of acronyms and symbols used in the manual. Section 2: Meet Your Mailing System System features, reference descriptions of elements and controls, mail format and how to power your Mailing System off.
  • Page 9 Section 12: Specifications Detailed specifications of your Mailing System. Symbols This manual uses the symbols listed below. This symbol... Indicates... WARNING: indicates a human safety hazard. ATTENTION: brings to your attention a risk for equipment or mail that could result from an action you may perform. NOTE: remark that explains different scenarios or situations.

  • Page 10: Safety Requirements

    Safety Requirements Power Connection Before connection, check whether the Mailing System is suitable for the local AC power voltage (230V - 50Hz). THIS SYSTEM MUST BE GROUNDED • Only connect the power plug to an outlet provided with a protective ground contact. •...
  • Page 11 Environmental compliance A program is implemented for the recycling of worn mailing machines and machines at the end of their lifetime. Contribute in a responsible way to the environmental protection by consulting your retailer internet site, or by contacting him. He will inform you of the collection and treatment processes of these machines.
  • Page 12 General Safety • Before using your Mailing System, thoroughly read the operating instructions. • To reduce the risk of fire, electric shock and injury to persons, follow normal and basic safety precautions for office equipment when using your Mailing System. •...
  • Page 13 Analog phone (4 wires) Network/PC LAN (8 wires) Follow the additional precautions below: • Avoid using your system during an electrical storm; as there may be a risk of electrical shock from lightning. • Do not install telephone jacks or LAN connectors in a wet location. •...
  • Page 14 Disconnecting your Mailing System How to Disconnect your Mailing System First switch your Mailing System to OFF mode (see How to Turn the Mailing System to OFF Mode on page 25). Only unplug the power cord when the Mailing System is in OFF mode or Sleep mode to avoid keeping the ink cartridge in an unprotected position where the ink may dry out and become unusable.

  • Page 16: Meet Your Mailing System

    Meet Your Mailing System Get to know your Mailing System in this section. System Layout ................13 Accessories ..................16 Control Panel Features .............19 Connections .................22 Power Management ..............24 How to Turn the Mailing System to Sleep Mode ..........25 How to Turn the Mailing System to OFF Mode ..........25...

  • Page 18: System Layout

    System Layout Mailing system with feed-table Weighing Platform Measures the weight of mail pieces. Automatic Label Contains labels to be printed. Dispenser Prints envelopes (or labels) and controls the Mailing System Base System. Control Panel Allows you to control the Mailing System. Label Storage Use this slot to store extra labels horizontally.
  • Page 19 Mailing System with Auto-feeder (option) Rear guide-wall Guides envelopes into the feeder. Auto label dispenser Contains labels to be printed. Automatically feeds the system with envelopes Auto feeder (optional). Side guide Holds large envelopes in place for feeding. Inside the system base Sealer Bottle (if Automatically seals mail when the function is installed)
  • Page 20 Ink Cartridge Prints the postal imprint on envelopes. Postal Security Device Postage meter. Stores postage credit and tracks (PSD) postage usage.

  • Page 21: Accessories

    Accessories USB Keyboard (option) Usage A USB keyboard can be connected to the mailing system. This keyboard is a standard personal computer keyboard with an additional touchpad. It allows the input of data to your mailing system. To use the numerical keys, ensure that [Num lock] is activated. You can use the shortcuts listed in the table below.
  • Page 22 Touchpad use The touchpad is available to move the screen cursor in much the same way a mouse is used. Further, left and right click buttons are available to be used for selecting items. In addition, it allows you to: •...
  • Page 23 Barcode Scanner (option) This scanner is used: • To identify accounts through barcodes.

  • Page 24: Control Panel Features

    Control Panel Features See control panel and screen layout on the flap of the manual cover. See control panel and screen layout on the flap of the manual cover. Display Areas Account Displays account currently selected. Slogan Indicates that a slogan will be printed. Date Displays the date that will be printed.
  • Page 25 Keys and Shortcuts NAVIGATION KEYS Return Goes back to the previous screen. Home Screen Returns the system to the Home screen. Menu Accesses the menu settings. Validates a selection. Navigation Navigate up or down in lists or menus. Arrows SHORTCUT KEYS Credit Accesses credit management.
  • Page 26 Stops printing and all mechanical activity (motors) in the Stop Mailing System. Keypad Use For different contexts, the table below indicates the successive characters you may obtain by pressing keys several times in a row. Alpha-numeric Custom text Modem settings 2ABCabc 2ABC 2ABC...

  • Page 27: Connections

    Connections Connectors Your Mailing System has USB ports that allow you to connect to a modem, printer or a USB memory key. Connectors Power Connector To wall socket COM2/3 To Weighing Platform(s) COM1 To Auto-Feeder For connecting to customer network for loading credit LAN Port and Online Services USB Ports...
  • Page 28 Connection Diagram Detail of connections For connecting to customer network for loading credit LAN Port and Online Services USB Modem To connect to the phone network with the phone cable To connect to a phone wall socket (analog telephone Telephone cable line) Phone wall socket To connect to online service source...

  • Page 29: Power Management

    Power Management The System can only use the LAN if the LAN cable is connected BEFORE the power cord is plugged in. Energy Star® Compliance Office equipment is generally powered on 24 hours a day, so power management features are important for saving energy and reducing air pollution. Your Mailing System is an Energy Star®...

  • Page 30: How To Turn The Mailing System To Sleep Mode

    How to Turn the Mailing System to Sleep Mode Press (at the top right corner of the control panel). The light located next to the key indicates: Green: the Mailing System is awake and ready for use. Amber: the Mailing System is in Sleep mode. To avoid weighing errors, make sure the weighing device platform is clear when starting the machine.

  • Page 32: Processing Mail

    Processing Mail This section describes how you can run mail: choosing a type of imprint, selecting a rate and weighing method and so on, depending on the type of process you need to apply to your mail. Choosing a Type of Imprint .............29 Preparing and Starting your Work Session .......31 How to Sort Mail ......................31 How to Log in and Start a Work Session .............32...

  • Page 34: Choosing A Type Of Imprint

    Choosing a Type of Imprint Customizing Your Imprint When processing mail you will be required to select the 'Type of imprint' you need. For example, you can select “Normal” to print postage, or “Received” to print the date on incoming mail, or “Pass through” for counting. For each 'Type of imprint' you select, the Mailing System displays all the specifications - and only those specifications - for the type of process you will use.
  • Page 35 Type of process Type of imprint Available Imprint options Applying postage to [Normal] • Rate outgoing mail • Weight (Printing [Normal] • Date format Mail on page 38) • Text (optional) • Slogan (optional) • Print offset (optional) Printing 'Received' or the [Received] •...

  • Page 36: Preparing And Starting Your Work Session

    Preparing and Starting your Work Session Preparation steps These preperation steps allow to run your mail more efficiently. It involves: • Sorting mail by type and task, to make processing faster (Sorting Mail by Type and Task on page 31). •...

  • Page 37: How To Log In And Start A Work Session

    Accounts to allocate costs to (only if you have to select an account at log in, see Settings Details on page 52). Rates to apply. Physical characteristics. Separate mail pieces that exceed the weight, size or thickness allowed in the system mail path (see Mail Specifications on page 207).
  • Page 38 Press to wake-up the system. The system may display one of the following screens: Home Screen [Normal] Login Screen Account Screen If the following screen is displayed: - Homescreen [Normal]: If this screen is displayed, no other step is required to navigate through the system.

  • Page 39: How To Change The Current 'Type Of Imprint

    To find an account Find your account quicker: instead of using up and down arrows, type the account number or use a barcode scanner (optional). To type letters instead of figures using the keypad, press the corresponding key several times in a row like a cell phone. (Example: To have “N”...
  • Page 40 Select Type and press [OK]. The Type of imprint screen is displayed. Select the type of imprint in the list and press [OK]. The Imprint screen is updated and displays the menu items that allow you to modify the imprint options. Press to return to the home screen.

  • Page 41: How To Use The Feeder

    Are labels in place in the ALD? How to Fill the Automatic Label Dispenser page 65. (if you plan to print on tape) Is there enough ink in the To display the level of ink in the printing headset, cartridge? How to Display Ink Level and Cartridge Data on page 180.
  • Page 42 Thickness Setting: The feeder have 2 thickness settings that you can use according to the envelopes you have to process. Use this setting if several thin envelopes pass at one time through the feeder or, if thick envelopes are blocked at the entrance of the mail path.

  • Page 43: Printing [Normal] Mail

    Printing [Normal] Mail In Processing [Normal] Mail Section This section describes the parameter settings and mail handling sequences for the mailing processes that use the Type of imprint [Normal], to apply postage using different rates. See also • About the use of the Type of imprint, see Choosing a Type of Imprint on page 29.
  • Page 44 Check or change the type of imprint, if you are not in [Normal] mode. Press to access the Imprint screen: The type of imprint is indicated on line 2 of the screen. To change the type of imprint, select the Type line, press [OK] and then select [Normal] in the Type of imprint screen, and press [OK].
  • Page 45 Additionally, you can configure imprint elements from the Imprint screen as follows: Check or change the Slogan selection: Select Slogan and then select a slogan (or None) in the Slogan list screen. For more details, see How to Add (or Cancel) a Slogan on the Imprint. on page 59 Check or change the Text selection: Select Text and then select a text (or None) in the Text list screen.

  • Page 46: How To Print Zero

    Select a weighing type Depending on the quantity and type of mail you have to process, you can choose an efficient weighing method that uses the weighing platform to save time: see Choosing a Weighing Type on page 55. To change the current weighing type, press and select a weighing type in the Weighing type screen.
  • Page 47 Once you are on the home screen with postage value is zero, then you press The screen is diplayed with "AddMode". Insert the mailpiece into the mail path against the rear-guide wall, side to be printed facing upwards. The Mailing System applies the imprint and the mailpiece is sent to the catch tray. Setting a Job Memory for [Normal] Mail To set the imprint quickly, consider using job memories.

  • Page 48: How To Process [Normal] Mail

    How to Process [Normal] Mail In mode Standard Weighing From the [Normal] home screen, to print postage directly on mail pieces: Put the mail piece on the Weighing Platform. The weight of the mail piece is displayed in the Weight area of the screen and the postage amount is updated.
  • Page 49 Press and enter the number of labels. Make sure there is enough labels are available in the label dispenser (see Filling the Label Dispenser on page 65). Press to print the labels. In optional mode Differential Weighing From the [Normal] home screen: Place the stack of mail to process on the Weighing Platform, then follow the instructions on the screen or the steps below.
  • Page 50 Repeat the previous step for each piece of mail. To quit the process at any time, press When you remove the last object from the Weighing Platform, the Mailing System will ask if you want to print it. You can answer Yes or No.

  • Page 51: Printing Incoming Mail With [Received] Mode

    Printing Incoming Mail with [Received] Mode In [Received] Mode Section This section describes how to use the [Received] type of imprint, to: • Print the date on incoming mail, and/or • Print 'Received' on incoming mail See also • About the use of the Type of imprint, see Choosing a Type of Imprint on page 29.
  • Page 52 Check or change the type of imprint, if you are not in [Received] mode. Press to access the Imprint screen: The Type of imprint is indicated on line 2 of the screen. To change the type of imprint, select the Type line, press [OK] and then select [Received] from the Type of imprint screen and press [OK].

  • Page 53: How To Process [Received] Mail

    Processing [Received] Mail To run mail, follow the procedure below after you have completed the steps in How to Set [Received] Mode printing on page 46. How to Process [Received] Mail On the [Received] home screen: Press . System motors start running. Insert the mail piece into the mail path against the rear-guide wall, side to be printed facing upwards.

  • Page 54: Running [Pass Through] Mail

    Running [Pass through] Mail In Running [Pass through] Section This section describes how to use the [Pass through] type of imprint, for: • Only conveying mail, for counting or testing purposes. • Sealing envelopes using the auto-feeder sealer (if installed). See also •...

  • Page 55: How To Process Mail [Pass Through] Mail

    Check or change the type of imprint, if you are not in [Pass through] mode: Press to access the imprint screen: To change the type of imprint, select the Type line, press [OK] and then select [Pass through] in the Type of imprint screen and press [OK]. To select an option in the screen: - Highlight the option using the arrow keys - Then press...
  • Page 56 Insert the envelope into the mail path against the rear-guide wall, side to be printed facing upwards. If you want to seal the envelope, first engage the flap into the moistener. Do not try to moisten self-adhesive envelopes.

  • Page 57: Settings Details

    Settings Details Changing the Current Account To process a batch of mail pieces using another account (on account-enabled configurations), change the account as follows. How to Change Account To change accounts: As a user: Press and select the path: Account The list of accounts that are available is displayed.

  • Page 58: How To Select A Rate

    Selecting a Rate Selecting a rate allows the Mailing System to calculate the postage amount when the mail piece weight is available, either from a weighing device or, for big parcels. The system provides you several ways to select a rate: •...
  • Page 59 Using the Rate Wizard The Rate Wizard is an alternative method of selecting rates that will guide you through the rate selection process of all types of mail. To select an option on the screen: • Highlight options using the arrow keys •...
  • Page 60 Choosing a Weighing Type Depending on the accessories and features on your Mailing System, several weighing methods are available. Weighing types Depending on the type of mail you want to process, choose a weighing method according to the recommendations in the table below. For weighing...
  • Page 61 Details on the Weighing Types All weighing options listed below may not be available in your Mailing System. Check with customer service to see how you can easily add weighing features to your Mailing System via online services. • Standard Weighing In this mode, each mail piece is manually placed on the Weighing Platform, and then put into the mail path (or print a label).

  • Page 62: How To Change The Weighing Type

    How to Change the Weighing Type To change the weighing type from the home screen: Either: Press and select the path: Batch settings Weighing Press type The Weighing type screen is displayed. The options actually displayed in the screen depend on the weighing devices that are connected to your Mailing System and on features that are activated.
  • Page 63 Configuring the Imprint Depending on the current Type of imprint, you can modify the elements printed on mail pieces as follows: • Adding a pre-loaded Slogan to the left of the imprint • Adding a custom text to the left of the imprint (you must first create it in supervisor mode) •...

  • Page 64: How To Add (Or Cancel) A Text On The Imprint

    How to Add (or Cancel) a Text on the Imprint To add a text to the imprint, or to cancel the text: Either: Press Press and select the path: Imprint Select Text and press [OK]. The Select text screen is displayed. Select the desired text in the list or select None for printing no text.
  • Page 65 Either: Press Press and select the path: Imprint Select Slogan and press [OK]. The Select Slogan screen is displayed. Select the slogan in the list or select None for printing no slogan. icon indicates the current selection. Press [OK] to validate your selection. The Imprint screen is displayed with updated parameters (home screen: press See also •...

  • Page 66: How To Move The Imprint (Print Offset)

    How to Move the Imprint (Print Offset) To add an offset to the imprint position: As a user: Press and select the path: Batch settings Print offset The Print offset setting screen is displayed. Select the offset and press [OK] to validate. Using Job Memories Job Memories allow you to create a preset memory that can include the rate, custom text, slogan for the Type of imprint you would like to use.

  • Page 67: How To Use A Job Memory

    How to Use a Job Memory To use a job memory: Either: Press Press and select the path: Job Memories The job memories list is displayed. Select a job memory in the list. Press [OK] to validate your selection. The job memory zone (Mem) of the home screen displays the current job memory name.
  • Page 68 Auto-Feeder Sealer Your Auto-Feeder can seal envelopes while printing postage or for “seal only” usage. Move the selector at the front of the Feeder right or left to change the sealing mode: Sealer ON Sealer OFF Do not insert envelopes already sealed in the Feeder when the Sealing Function is ON: the envelopes could jam.

  • Page 69: Advanced Operations

    Advanced Operations Emergency Stop If you want to stop the system in the event of an emergency: How to Enable an Emergency Stop To stop the run process immediately: Press Using Batch Counters Batch counters allow you to track and report pieces (items) and postage (value) since the last counter reset.

  • Page 70: How To Count Mail Pieces By Weighing

    Piece Counting This function uses the Weighing Platform to count a stack of identical mail pieces. How to Count Mail pieces by Weighing To count mail pieces by weighing: As a user: Press and select the path: Piece Counting Place 10 items on the Weigh Platform and press [OK]. Put the complete stack of items on the Weigh Platform and press [OK].
  • Page 71 The Label Dispenser can hold up to 40 labels.

  • Page 72: Money Operations

    Money Operations This section describes how you can load and manage money in your Mailing System to allow postage operations. Overview ..................69 Managing Credit ................70 How to Check the Meter Credit ................70 How to Add Credit to the Meter ................71 Unlocking the Meter (Postal Inspection) ......74 How to Unlock the Meter ...................74 How to Check the Date of the Next Call ...............75...

  • Page 74: Overview

    Overview The Postal Security Device (PSD) — Postage Meter The Meter, located in the base, handles the credit (or money) in your Mailing System. The Meter performs all necessary operations to comply with the postal standards. To do so, regular connections to the Postal Services are necessary. Check that your Mailing System is connected to a telephone line or network (see Connections...

  • Page 75: Managing Credit

    Managing Credit Checking Credit You can check the total postage used and the remaining credit in the Meter at any time. To check that the credit are available to complete your current task. Use the following steps to display your available postage credit. How to Check the Meter Credit To check available credit: Either:...

  • Page 76: How To Add Credit To The Meter

    Adding Credit You can add credit to your Mailing System at any time by complete the steps listed below. The Mailing System then connects to the Postal Services and validates the operation. How to Add Credit to the Meter To add credit to the Meter: Either: Press Press...
  • Page 77 Enter the amount of postage to add using the keypad (use C to clear a digit, press C twice to clear the field). By default, the system displays the value of the previous transaction. Enter PIN code using the keypad and press [OK] (use C to clear a digit, press C twice to clear the field).
  • Page 78 If you want to print the report, press Or press to go back to the menu screen. You can open the Credit information screen to check your account balance once the transaction is complete (see How to Check the Meter Credit on page 70).

  • Page 79: Unlocking The Meter (Postal Inspection)

    Unlocking the Meter (Postal Inspection) Manual Call The postal service requires your postage meter to periodically connect for postal security regulation. If you have not connected your system after a period your system will automatically be deactivated. If your system is deactivated, you have to perform a connection to the Postal Services to unlock the Meter.

  • Page 80: How To Check The Date Of The Next Call

    Checking the Date of the Next Call You can check the date of the next automatic call, to ensure, for example, that the network will be available at this time. How to Check the Date of the Next Call To display the date of the next server call: Either: Press Press...

  • Page 82: Managing Accounts And Assigning Rights

    Managing Accounts and Assigning Rights This section describes how you can manage accounts as the supervisor to track postage credit usage and/or set access rights to a variety of functions on your Mailing System. Accounting and Assigning Rights Overview ......79 Selecting an 'Account Mode' ...........81 Guidelines to Setup an Account ..........82 How to Change a Shared PIN Code ...............83...

  • Page 84: Accounting And Assigning Rights Overview

    Accounting and Assigning Rights Overview Postage Tracking and Access Control Your Mailing System allows you to track postage by account/department and to add security to prevent unauthorized use of a variety of functions. • Track postage expenditures: the Accounts function •...
  • Page 85 The Access Control Function As supervisor, you can set the Mailing System to ask for a PIN code when a user wakes the machine up to start a session. This allows you to protect the system and restrict the usage of your credit The different access control policies you can implement as the supervisor are: •...

  • Page 86: Selecting An 'Account Mode

    Selecting an 'Account Mode' Introducing the Account Modes The 'Account mode' allows you to set up both the Accounts and the Access Control functions (see Accounting and Assigning Rights Overview on page 79). The table below lists the functional access control for each account mode. Access Control Function Accounts Function 'No account'...

  • Page 87: Guidelines To Setup An Account

    Guidelines to Setup an Account See also • Selecting an 'Account Mode' on page 81. Setting up 'No Account' The 'No Account' mode provides users with unlimited access to the system (self-service type). This is the default mode in your Mailing System. Implementing 'No account' •...

  • Page 88: How To Change A Shared Pin Code

    Implementing 'No Account with Access Control' Follow the procedure How to Display and Change the 'Account Mode' on page 86 and select the 'No account with access control' mode. Enter the 6 alphanumeric characters shared PIN code the user will have to enter at log in.
  • Page 89 Setting up 'Account' In 'Account' mode, users must select an account before they can process their mail. The user can change accounts at any time during mail processing. If only one account is available, the Mailing System automatically selects it at start up. Implementing the 'Account Mode' Follow the steps outlined in How to Display and Change the 'Account Mode'...
  • Page 90 Setting up 'Account with PIN Code' In the 'Account with PIN Code' Mode, users must first enter a PIN code and then select an Account. They can change accounts once they have logged in. The supervisor can restrict accounts for each user. If only one account is available, the Mailing System automatically selects it at start up.

  • Page 91: Selecting An Account Mode

    Selecting an Account Mode See also • Guidelines to Setup an Account on page 82. How to Display and Change the Account Mode To display and change the Account Mode: As supervisor (see How to Log in as Supervisor on page 134): Press and select the path: Account Management...

  • Page 92: Managing Accounts

    Managing Accounts Selecting an Account Mode You can manage accounts in the following account modes: • 'Account' • 'Account with PIN code' Before creating accounts, see Setting up 'Account' on page 84 or Setting up 'Account with PIN code' on page 85. Account Information Number of accounts The number of accounts you can create is set to 50 by default and can be increased...
  • Page 93 Status Active / Inactive Only active accounts are visible to users. Naming limitation Account names must be unique within the system. Additional information See also • About changing the maximum number of accounts, see Account level on page 129. • Printing the current account list: Account Report on page 112.

  • Page 94: How To Create An Account

    Creating Accounts How to Create an Account To create an account activate the mode 'Account'. See How to Display and Change the Account Mode on page 86 As supervisor (see How to Log in as Supervisor on page 134): Press and select the path: Account management Manage Account...

  • Page 95: How To View / Edit Account Information

    Editing Accounts Use the following steps to modify an account name or account status. The account number cannot be edited once it is created. How to View / Edit Account Information To view or edit an account: As supervisor (see How to Log in as Supervisor on page 134): Press...

  • Page 96: How To Activate / Deactivate An Account

    Activating Accounts This function allows you to create accounts in advance and prevent them being used before your account structure is complete. How to Activate / Deactivate an Account To activate or deactivate an account: Perform procedure How to View / Edit Account Information on page 90.

  • Page 97: How To Export An Account List

    Importing/Exporting Account Lists You can import an account list to or export an account list from your mailing machine as a CSV file using a USB memory key. Imported accounts are created and added to the existing account list as unformatted accounts.

  • Page 98: How To Import Accounts

    Importing Account List To import accounts into your Mailing System, place the CSV file on a USB memory key. You can only import CSV files located in the root directory of the USB memory key. The CSV file should have the following characteristics: Name Format is ACS_yyyymmdd_hhmmss.CSV (example: ACS_20091007_035711.CSV...

  • Page 100: Reports

    Reports This section explains how you can access and print reports for your Mailing System. Reports Overview ..............97 Generating a Report ...............100 How to Generate a Report (as a User) ...............100 How to Generate a Report (as Supervisor) ............101 Counter Data ................102 Postage Data ................104 How to Begin a new Statement of Mailing Report .........107 Credit Data ................108...

  • Page 102: Reports Overview

    Reports Overview As a user or supervisor, you can get a range of reports to regularly view, print or store information regarding your Mailing System usage, credit usage, account expenditures, etc. Your Mailing System can also upload basic data that can be viewed online. Enhanced online postal expense management reporting can be added as an option.
  • Page 103 CREDIT DATA Credit Usage Information on the credit usage in the LSPF Credit Information machine (since the installation of the Summary machine). Content is limited to the Report history available in the Meter. page 108 Adding Postage Last refill operations performed on the Adding machine in a selected period (supervisor Postage...
  • Page 104 Base Errors Events listed for diagnostics with Base errors customer service assistance only on page 116 Meter Errors (supervisor only). Meter errors on page 117 IP Configuration IP configuration settings Report Configuration Report page 118 Proxy Configuration Proxy configuration settings Proxy Report Configuration...

  • Page 105: Generating A Report

    Generating a Report To generate a report, select the desired report, and choose how you want to display or record the report: • On screen. • On an external printer (if any). • On a label. • On a USB memory key. How to Generate a Report (as a User) To generate a Report: As a user:...

  • Page 106: How To Generate A Report (As Supervisor)

    How to Generate a Report (as Supervisor) To generate a Report: As supervisor (see How to Log in as Supervisor on page 134): Press and select the path: Reports Resume with the steps outlined in How to Generate a Report (as a User) on page 100.

  • Page 107: Counter Data

    Counter Data Batch Data Report This report displays the batch counter and the postage spent for outgoing mail (type of imprint [Normal]) since the last reset. Requirements To generate this report, you have to be logged in as a user. You must be in [Normal] imprint type to view the outgoing mail batch counter.
  • Page 108 Received Batch Data This report displays the batch counter for incoming mail ('Received') since the last reset. Requirements To generate this report, you must be logged in as a user. You must be in [Received] imprint type to view incoming mail batch counter. Output •...

  • Page 109: Postage Data

    Postage Data Daily Usage Report This report displays, for each day of the selected period, usage data such as total items and total postage value. Requirements This report is available as a user or supervisor. You have to enter the Begin date and the End date of the report. The default End date is then 31 days later.
  • Page 110 Monthly Usage Report This report displays, in a selected period and per month, the total items and total postage used. Requirements This report is available as user or supervisor. You have to specify the Begin date and an the End date of the report. Use the selection of month and year.
  • Page 111 Output • Screen • Label Content Fields Comments Title of the report Display in the screen title bar on the screen. Mailing Summary Number A unique number specific to each Statement of Mailing report. It is started from 1 and incremented once begin a new report.

  • Page 112: How To Begin A New Statement Of Mailing Report

    How to Begin a new Statement of Mailing Report To begin a new Statement of mailing report: Generating a Report on page 100 to check the current Statement of Mailing report. Once processing mail batches is finished, you can print the current Statement of Mailing report, begin a new one and end the current one, or just continue building the current one.

  • Page 113: Credit Data

    Credit Data Credit Summary Report This report displays the information on credit usage since the installation of the system. The content is limited to the history available in the Meter. Requirements This report is available as user or supervisor. Output •...
  • Page 114 Adding Postage Report This report displays the last postage refill operations performed on the machine in a selected period. Requirements For this report, you have to be logged in as a supervisor. Output • Screen • USB printer • USB memory key Content Fields Comments...
  • Page 115 Content...
  • Page 116 Registers Report This report includes License Identifier, Date & time, Descending Register value, Ascending Register value, Control Total value, Item Counter value. ITEMS REGISTER is only non-zero items. Requirements • This report is available as a user or supervisor. Output •...

  • Page 117: Account Data

    Account Data Account Report This report displays the list of accounts in the system. Requirements To generate this report: • You have to be logged in as a supervisor. • The current 'Account mode' has to be Account. Output • Printer •...
  • Page 118 Single Account Report This report displays postal expenditures for one account over a selected time period. You can select any account from the list. Requirements This report is available as a user or a supervisor. The current account mode has to be 'Account' or 'Account with PIN code'. You have to select an account in the list of accounts, then the Begin date and the End date of the report.
  • Page 119 Multi Account Report This report displays postal expenditures for all the accounts over a selected time period, sorted by ascending account number. The report displays all the accounts in 'active' status, and accounts 'inactive' or 'deleted' with a postage value. Requirements This report is available as a user or a supervisor.

  • Page 120: System Data

    System Data Machine Configuration Report This report displays all supervisor settings. Requirements To generate this report, you have to be logged in as a supervisor. Output • USB printer • USB memory key Content Fields Imprint default settings (Default Text, Default Slogan, Default Rate) Date advance parameters Credit settings (High value, Low Credit) Connections settings...
  • Page 121 Base errors This report displays the list of errors encountered on the mailing system and related to the base. Requirements • To generate this report, you have to be logged in as the supervisor. Outputs • Screen • USB Printer •...
  • Page 122 Meter errors This report displays the list of errors encountered on the mailing system and related to the meter. Requirements • To generate this report, you have to be logged in as the supervisor. Outputs • Screen • USB Printer •...

  • Page 123: How To Generate A Ip Configuration Report

    IP Configuration Report Requirements To generate this report: • You must be logged in as Supervisor. • The mailing machine must be connected to the network with LAN. Output The IP Configuration Report output is: • Label How to Generate a IP Configuration Report To generate a IP Configuration Report: Generating a Report on page 100.

  • Page 124: How To Generate A Proxy Configuration Report

    Proxy Configuration Report Requirements To generate this report, you must be logged in as a supervisor. Output The Proxy Configuration report output is: • Label How to Generate a Proxy Configuration Report To generate a Proxy Configuration Report: Generating a Report on page 100.

  • Page 125: How To Generate A Server Connection History Report

    Content Fields Comments Date and time of the start of the connection Server identification Call Reason Access medium List of the errors occurring during the When the connection has failed connection including: • Error code • Error description Connection status Date and time of the end of the connection See also •...

  • Page 126: Online Services

    Online Services Online Services for your Mailing System allow you to very easily achieve tasks such as updating postal rates, system software or optional features, and using services such as mail follow-up online. Online Services Overview ............123 Connecting to Online Services ..........124 How to Call Online Services Manually (as a User) .........125 How to Call Online Services Manually (as Supervisor) .........125 How to Test the Connection to Online Services ..........126...

  • Page 128: Online Services Overview

    Online Services Overview The Online Services simplify the use and the update of your Mailing System. Online Services features and capabilities include: • Online reporting: the usage of your machine is available from your personal, secure web account, simplifying tracking and reporting of your postage expenses. •...

  • Page 129: Connecting To Online Services

    Connecting to Online Services Automatic calls To fully benefit from the convenience and power of Online Services, your Mailing System should permanently be connected to network connection so that it can link to the Online Server automatically whenever required. For the usage of some services, some automatic calls are scheduled to upload corresponding data.

  • Page 130: How To Call Online Services Manually (As A User)

    How to Call Online Services Manually (as a User) To trigger a generic call As a user: Press and select the path: Online services Generic call The Mailing System connects to the server and downloads the available elements (rates, slogan, etc.). Check your mailbox for messages: see Using the Mailbox on page 166.

  • Page 131: How To Test The Connection To Online Services

    Testing the Connection to Online Services You may test the connection to the Online Services server via the commands in the Online Services menu: • Ping server: Establishes a connection and checks whether the server answers to a 'ping' command. This test: - Validates connection parameters (see Connection Settings on page 158).
  • Page 132 As a user: Press and select the path: Online Services Test server Or, as supervisor (see How to Log in as Supervisor on page 134): Press and select the path: Online Services Test server The call process starts and displays its sequence of operations on the screen.

  • Page 133: Uploading Statistics

    Uploading Statistics This manual call uploads report data to the Online Services server, so that you can display reports that integrate the latest figures on your Online Services web page. Otherwise, automatic calls upload report data to the Online Services server at the end of each month.

  • Page 134: System Online Services

    System Online Services Ink Management Service The Ink Management service sends an electronic message to the Online Services server when the mailing machine’s ink supply is running low. An e-mail message then informs you of that condition so that the ink cartridge can be replaced in time.

  • Page 136: Configuring Your Mailing System

    Configuring your Mailing System This section describes the general settings you can apply to your Mailing System. Some of them can be managed directly by all users whereas most of them require access as supervisor. Settings Overview ..............133 Logging in / out as the Supervisor ........134 How to Log in as Supervisor ..................134 How to Exit the Supervisor Mode .................135 Changing the Display Language .........136...
  • Page 137 Postage Imprint Default Settings ........152 How to Change the Default Rate .................152 How to Change the Default Text ................153 How to Change the Default Slogan ..............154 How to Set the Default Printing Offset ..............155 8.10 Job Memories ................156 How to Create a Job Memory .................156 How to Edit / Modify a Job Memory ..............157 How to Delete a Job Memory .................157 8.11...

  • Page 138: Settings Overview

    Settings Overview This section describes two types of settings that are available on your system: • User settings: That only last as long as the user who applies them is logged in. • Supervisor settings: Set the default or permanent settings of your Mailing System. Other user settings are described in the corresponding sections: Processing Mail on page 27,...

  • Page 139: Logging In / Out As The Supervisor

    Logging in / out as the Supervisor Log in as supervisor You need to be logged in as supervisor to configure the Mailing System and perform functions such as managing accounts and access rights, generating certain reports, etc. When you are logged in as supervisor, only the supervisor menu is available.

  • Page 140: How To Exit The Supervisor Mode

    Exiting the Supervisor Mode Follow the step below to exit the supervisor mode. You must exit the supervisor Mode before you can begin to print postage. How to Exit the Supervisor Mode To exit the supervisor mode: As supervisor: Press The system will go into 'Sleep' mode and supervisor is logged out.

  • Page 141: Changing The Display Language

    Changing the Display Language You can choose a language among those available in the Mailing System for your mailing session (2 languages maximum). How to Change the Display Language To change the current display language: As a user: Press and select the path: Preferences Language Select the language you want to use.

  • Page 142: How To Change The Display Language By Default

    Setting Default Display Language You can set the default display language for user sessions by completing the steps listed below. How to Change the Display Language by Default To change the user language by default: As supervisor (see How to Log in as Supervisor on page 134): Press and select the path:...

  • Page 143: Enabling/Disabling Sounds

    Enabling/Disabling Sounds You can enable or disable the system beeps separately: • Beeps on keys • Beeps on warnings and errors How to Enable / Disable the Beeps To enable or disable the beeps: As a user: Press and select the path: Preferences Sounds Select Key beep on ON/OFF and/or Beep on error ON/OFF to enable/disable the...

  • Page 144: How To Change The Beeps By Default

    Setting Default System Beeps You can set the default beep state for user sessions. How to Change the Beeps by Default To change the sounds by default: As supervisor (see How to Log in as Supervisor on page 134): Press and select the path: Default user settings Default user...

  • Page 145: Display Settings

    Display Settings You can adjust the contrast of the display for bright or dark working environments. How to Adjust the Display Contrast To adjust the display contrast: As a user: Press and select the path: Preferences Contrast Use Up and Down button to increase or decrease the contrast. The screen updates immediately.

  • Page 146: How To Change The Display Contrast By Default

    Setting Default Display Contrast To set a display contrast which will be applied to all user sessions, you can set the default display contrast. How to Change the Display Contrast by Default To set the default contrast : As supervisor (see How to Log in as Supervisor on page 134): Press...

  • Page 147: System Timeouts And Settings

    System Timeouts and Settings System settings include: • System motor timeouts • Sleep mode timeout System Timeouts The system timeouts are defined as follows: The period of time the system waits for an envelope after pressing Start Once this timeout is reached the system stops. The period of time the system waits for the next envelope after printing.

  • Page 148: How To Change System Timeouts

    Specify the length of each timeout using the keypad and press [OK] to display the next screen, until the Summary screen is displayed. Use the [C] key to clear old settings then enter a new value. Press [OK] to exit. This is a user setting that only lasts as long as you are logged Setting Default Timeouts How to Change System TimeOuts...
  • Page 149 Press [OK] to validate.

  • Page 150: High Value And Low Credit Warnings

    High Value and Low Credit Warnings Warnings Your Mailing System can warn you that the postage amount that you have typed is higher than a preset value. This high-amount warning prevents you from accidentally printing high postage amounts. Your Mailing System can warn you that credit remaining in the Meter are getting low (low-credit threshold).

  • Page 151: Weighing Settings

    Weighing Settings The weighing settings include: • Setting a default weighing type used for mailing. • Zeroing the weighing platform. • Setting the GEO code that corresponds to the geographical location of the Mailing System. Default Weighing Type How to Change the Default Weighing Type This setting defines both the weighing device and the weighing type that are selected by default when a user starts the mailing process (see Choosing a Weighing Type...

  • Page 152: How To Reset The Weighing Platform (As A User)

    Zeroing the Weighing Platform You can reset the Weighing Platform in the following ways: • Set to zero: resets the weight to zero. • Tare: sets the weight to zero with an additional tray on the Weighing Platform. To zero the Weighing Platform quickly, press and maintain key until the weight is reset to zero.

  • Page 153: How To Reset The Weighing Platform (As Supervisor)

    How to Reset the Weighing Platform (as Supervisor) To reset the Weighing Platform: As supervisor (see How to Log in as Supervisor on page 134): Press and select the path: Machine settings Weighing functions Reset WP Remove all items from the Weighing Platform. Press [OK] to reset the Weighing Platform.

  • Page 154: How To Change The Geo Code

    GEO Code The Weighing Platform calculates mail piece weights that have to be corrected according to the geographical location of the Mailing System, as weights can change with the altitude and latitude. The correcting geodesic code may be entered: • Automatically with Online Services •...
  • Page 155 Geodesic map...
  • Page 156 Geodesic codes...

  • Page 157: Postage Imprint Default Settings

    Postage Imprint Default Settings The settings of the postage imprint 'by default' include: • Imprint default settings: sets the default rate, text and slogan for mailing operations. • Printing offset: sets the default offset print offset from the right side of the envelope.

  • Page 158: How To Change The Default Text

    Changing the Default Text How to Change the Default Text To change the default text: As supervisor (see How to Log in as Supervisor on page 134): Press and select the path: Default user settings Default imprint parameters Text Select the Default text from the list. Press [OK] to validate.

  • Page 159: How To Change The Default Slogan

    Press [OK] to validate. See also • Managing Slogans on page 172. You can order custom Slogans. Please contact Quadient Customer Service. Printing Offset The printing offset is the distance between the right edge of the envelope and the imprint.

  • Page 160: How To Set The Default Printing Offset

    How to Set the Default Printing Offset To change the default printing offset: As supervisor (see How to Log in as Supervisor on page 134): Press and select the path: Default user settings Base settings Print offset Set the Default from a position list. Press [OK] to validate.

  • Page 161: Job Memories

    8.10 Job Memories The Job Memories are presets for your imprint types. As a user, you can quickly recall a saved setting to simplify operation and save time (see Using Job Memories on page 61). As supervisor, you can create, edit/modify or delete a Job Memory. Each Job Memory is identified by a name and a number.

  • Page 162: How To Edit / Modify A Job Memory

    Repeat the previous step until the system displays the name of the new job memory in the list. You can modify any preference by using the Edit/Del function (see How to Edit / Modify a Job Memory on page 157). How to Edit / Modify a Job Memory To edit or modify a job memory: As supervisor (see...

  • Page 163: Connection Settings

    8.11 Connection Settings Connection to the Postal Services or Online Services To add credit or access Online Services, the Mailing System can use the following networks: • An analog / fax telephone line through an analog modem. • An Internet access through a high speed LAN (Local Area Network). First use the procedure below to select the connection, then configure the connection.

  • Page 164: How To Set The Analog Modem Parameters

    To use: - The analog telephone line modem, select Modem and press [OK]. - The LAN, select LAN and press [OK]. For modem settings, see How to Set the Analog Modem Parameters on page 159. For LAN settings, see How to Set LAN (High-speed Internet) Parameters on page 160.

  • Page 165: How To Set Lan (High-Speed Internet) Parameters

    LAN Settings LAN settings can only be performed if the machine is connected to the LAN at power-up. How to Set LAN (High-speed Internet) Parameters To set the parameters of the LAN: As supervisor (see How to Log in as Supervisor on page 134): Press and select the path:...

  • Page 166: Time And Date Management

    8.12 Time and Date Management Time and Date Setup Time and date are required for postage and are provided by the postal authorities. As a result, you cannot manually adjust the system time and date. However, you can ask the system to check the current time and date and display them. To check the time and date, make sure the connection to the Postal Services is available.

  • Page 168: Options And Updates

    Options and Updates This section describes how you can upgrade your system by adding optional functions and elements of imprint such as latest postal rates, additional texts or slogans. Options and Updates Process ..........165 How to Access the Options and Updates Menu ..........165 Using the Mailbox ..............166 How to Read Messages (as a User) ..............166 How to Read Messages (as Supervisor) ............166...

  • Page 170: Options And Updates Process

    Options and Updates Process You can update your Mailing System by: • Adding new options, such as Differential Weighing or increasing the maximum number of accounts • Updating postal Rates • Creating additional Texts for the imprint • Downloading custom Slogans To update your Mailing System's operating system, see Online Services...

  • Page 171: Using The Mailbox

    Using the Mailbox The mailbox allows you to receive messages from the Mailing System or from customer service via the server. On the home screen, an icon indicates that the mailbox contains unread messages. The Mailbox list screen indicates unread messages and allows you to delete read messages.

  • Page 172: How To Delete Messages (As A User)

    How to Delete Messages (as a User) As a user: Press and select the path: Mailbox The Mailbox screen is displayed. Select the message to be deleted and press [OK]. Select Delete message to erase the message. How to Delete Messages (as Supervisor) As supervisor (see How to Log in as Supervisor on page 134):...

  • Page 173: Managing Options

    Managing Options Consulting the Option List The option list includes the options actually loaded into your Mailing System and indicates the options that are activated. You can also display details for each option. For more information about the options you can add to your Mailing System, please contact customer service.

  • Page 174: How To Load New Options

    Activating New Options You can activate new options by connecting the Mailing System to Online Services server. New available options are automatically downloaded into your Mailing System and activated. Contact customer service to have new options ready for downloading on the Online Services server. How to Load New Options To activate an option that is ready for downloading on the Online Services server: Check that your Mailing System is connected to a telephone line or network (see...

  • Page 175: Managing Custom Text Messages

    Managing Custom Text Messages You can enhance your mail and increase the “openability” of your mail by adding custom text messages to the left of the imprint. As supervisor, you can: • Add custom text messages (and create a name for menu selection). •...

  • Page 176: How To Add A New Text Message

    How to Add a New Text Message To add a new message: Display the list of text. See How to Display the List of Text Messages on page 170. Select Create a text. Enter your text (max. 4 lines). For more information on how you can type different characters, Control Panel Features on page 19.

  • Page 177: Managing Slogans

    Managing Slogans As supervisor, you can: • Display the list of slogans Rename or delete slogans from the list • Download new slogans. The available slogans are automatically downloaded into your Mailing System by connecting the Mailing System to the Online Services server (as user).

  • Page 178: How To Modify Or Delete A Slogan

    Modifying the List of Slogans The procedure below allows you to change the menu name of a slogan or to remove a slogan from the list. How to Modify or Delete a Slogan To modify or delete a slogan: Display the list of slogans (see How to Display the List of Slogans on page 172).

  • Page 179: How To Download New Slogans

    Downloading New Slogans The procedure below allows you to download new slogans. How to Download New Slogans To download new slogans: Display the list of slogans (see How to Display the List of Slogans on page 172). Select Check for updates and press [OK]. The Mailing System connects to the Online Services server and downloads available slogans.

  • Page 180: Managing Postal Rates

    Managing Postal Rates Your Mailing System uses rate tables to calculate postage amounts. As supervisor, you can: • Display the list of rate tables and see which table the system is currently using. • Download new postal rate tables. New rate tables are automatically downloaded into your Mailing System by connecting the Mailing System to the Online Services server as a user.

  • Page 181: How To Download New Postal Rates

    Downloading New Postal Rates The procedure below allows you to download new rate tables. How to Download New Postal Rates To download new rates: Display the list of rate tables (see How to Check your Rate Updates on page 175 above).

  • Page 182: Maintaining Your Mailing System

    Maintaining your Mailing System This section contains important information about the maintenance of your Mailing System in order to keep it in good condition. 10.1 Maintaining the Ink Cartridge ..........179 How to Display Ink Level and Cartridge Data (as a User) ......180 How to Display Ink Level and Cartridge Data (as Supervisor) ....181 How to Align the Print Heads ................181 How to Clean the Print Heads Automatically (as a User) ......183...

  • Page 184: Maintaining The Ink Cartridge

    10.1 Maintaining the Ink Cartridge About the Ink Cartridge The ink cartridge for printing is located in the Mailing System and contains ink that has been tested and approved by the postal service. The ink cartridge uses ink jet technology. It requires the print head nozzles to be cleaned regularly to provide a good printing quality.

  • Page 185: How To Display Ink Level And Cartridge Data (As A User)

    Displaying Ink Level and Cartridge Data You can display the ink level and other cartridge data, such as: • Ink consumed in percent • Ink color • Cartridge status (present or not present) • First used date Also check the Best before date on the cartridge box. After this date, the cartridge warranty is void.

  • Page 186: How To Display Ink Level And Cartridge Data (As Supervisor)

    How to Display Ink Level and Cartridge Data (as Supervisor) To display the Ink Level and the Cartridge Data: As supervisor (see How to Log in as Supervisor on page 134): Press and select the path: Maintenance Cartridge Ink information The Ink information screen is displayed.
  • Page 187 As supervisor (see How to Log in as Supervisor on page 134): Press and select the path: Maintenance Cartridge Ink Cartridge alignment Press [OK] and put a piece of paper in the mail transport. The system prints a test pattern. The Set headset alignment screen is displayed.

  • Page 188: How To Clean The Print Heads Automatically (As A User)

    How to Clean the Print Heads Automatically (as a User) To clean the print heads automatically: As a user: Press and select the path: Cartridge Cleaning Process The cleaning starts automatically. How to Clean the Print Heads Automatically (as Supervisor) To clean the print heads automatically: As supervisor (see How to Log in as Supervisor...

  • Page 189: How To Implement Wiper Process

    How to Implement Wiper Process As supervisor (see How to Log in as Supervisor on page 134): Press and select the path: Maintenance Cartridge Wiper Process Open the cover and remove the headset. Press [OK] twice to start the carriage motor. Check wiper and clean if necessary, then press [OK].

  • Page 190: How To Change The Ink Cartridge

    Put the cartridge back in place. Close the base cover. Changing the Ink Cartridge The Power cord must be plugged in to move the cartridge into the 'replacement' position. How to Change the Ink Cartridge Open the cover: the ink cartridge moves to the replacement position. Keep fingers away from the ink cartridge while it is moving to the replacement position.
  • Page 191 Remove the protective strips from the new ink cartridge. Insert the new ink cartridge, and then push it forward until you hear the click. Close the cover. The alignment process of the printing heads starts automatically.

  • Page 192: Filling The Moistener (Option)

    10.2 Filling the Moistener (Option) The hand-feed table uses water for sealing envelopes if a moistener is installed. When the system is out of water, the mailing process can continue but the envelopes are not sealed properly. How to Fill the Moistener To add water to the moistener.

  • Page 193: Filling And Adjusting The Feeder Sealer

    10.3 Filling and Adjusting the Feeder Sealer Filling the Sealer Bottle The Automatic Feeder uses water for sealing envelopes. If the system is out of water, the mailing process continues but the envelopes will not sealed properly. How to Fill the Sealer Bottle To add water (or sealing solution) to the bottle: Remove the bottle from its base and turn it over.

  • Page 194: How To Adjust The Sealing Water Flow

    Adjusting the Sealing Water Flow How to Adjust the Sealing Water Flow To adjust the sealing water flow: Set the water flow using the back lever. When standing in front of the feeder: - Push the lever towards the left-hand side to increase the water level. - Push the lever towards the right-hand side to decrease the water level.

  • Page 195: Cleaning The Mail Path

    10.4 Cleaning the Mail Path Cleaning the mail path includes: • Cleaning moistener brushes and sponge (if installed). • Cleaning the Mailing System sensors on the mail path. Cleaning Brushes and Sponge of the Moistener MAKE SURE YOUR SYSTEM IS DISCONNECTED FROM POWER SOURCE BEFORE CLEANING! How to Clean the Brushes and Sponge (Moistener) To clean the brushes and sponge of the feed table moistener:...

  • Page 196: How To Clean The Mail Path Sensors

    Reinstall the sponge and retainer. Put the brush back. Put the moistener back into place. Cleaning Mail Path Sensors The sensors are light sensitive devices successively covered by the envelopes during their travel along the mail path. How to Clean the Mail Path Sensors To clean the mail path sensors: Use a damp cloth or 70°...

  • Page 197: Maintenance Processes

    10.5 Maintenance Processes Maintenance process details The maintenance processes listed below are only to be completed on request from by Customer Service. Check that your Mailing System is connected to the LAN or modem before starting. As supervisor (see How to Log in as Supervisor on page 134): Press and select the path:...

  • Page 198: How To Run The Registration Update

    Updating Registration Check that your Mailing System is connected to the network before starting. How to Run the Registration Update To run the registration update: As supervisor (see How to Log in as Supervisor on page 134): Press and select the path: Maintenance Processes A confirmation message is displayed.

  • Page 200: Troubleshooting

    Troubleshooting This section helps you solve problems you may encounter while using your Mailing System. 11.1 Paper Jamming ..............197 How to Clear Mail Jammed in the Base ..............197 11.2 Label Jamming ...............198 How to Clear a Label Jammed in the Base ............198 11.3 Weighing Problems ..............200 11.4...

  • Page 202: Paper Jamming

    11.1 Paper Jamming Base Jamming Envelopes are stopped in the transport mechanism of the Base. Possible causes Actions • Mail piece is too thick. Clear the Base as indicated below. • Mail size is incorrect. Correct the cause indicated in the left column: - Mail sizes: see Mail...

  • Page 203: Label Jamming

    11.2 Label Jamming A Label is Jammed in the Base Possible causes Actions A label is blocked in the Automatic Clear the label as indicated below. Label-Dispenser or in the transport mechanism of the system base. How to Clear a Label Jammed in the Base To clear a label jammed in the Base: Remove all labels from the dispenser.
  • Page 204 Release the jam release handle to put the transport belt and wheels back into position.

  • Page 205: Weighing Problems

    11.3 Weighing Problems Weighing Reinit To reinit the weighing platform, press and hold the C key The Weighing Device does not Weigh Properly You have to check the weighing device as follows. Possible causes Actions The weighing device is not See the weighing type selection procedures in selected.

  • Page 206: Diagnostics And System Data

    11.4 Diagnostics and System Data Diagnostics allow you to find the root cause of a an issue or a breakdown that may occur during the life of your Mailing System. The system performs tests automatically to diagnose the problem and generate corresponding reports.

  • Page 207: How To Access Diagnostic Data

    How to Access Diagnostic Data To gain access to a diagnostic data: As supervisor (see How to Log in as Supervisor on page 134): Press and select the path: Maintenance Diagnostics The system requires you press [OK] to start the diagnostic tests, then displays the list of tests.

  • Page 208: How To Display Software Data

    System Data As Supervisor, you have access to: • The Software Data (Meter#, Loader, OS, PACK, XNDF DATA DELTA, language, variant). • The Hardware (system) Data (P/N of the base and the Meter). • The list of the events occurred in the machine (Base errors, Meter errors and Server connection history).

  • Page 209: How To Display The Error List

    How to Display the Error list To display the error lists: As supervisor (see How to Log in as Supervisor on page 134): Press and select the path: Maintenance System info Error list Select the Base errors list or the Meter errors list or Server connection history. Press [OK] to validate.

  • Page 210: Specifications

    Specifications This sections contains the main specifications of your Mailing System. 12.1 Mail Specifications ..............207 12.2 Recommended Operating Conditions ......210 12.3 General Mailing Systems Specifications ......211 12.4 Operating Specifications ............212...

  • Page 212: Mail Specifications

    12.1 Mail Specifications Envelope Dimensions Your Mailing System can handle the envelope & flap sizes as illustrated below (note: the illustration is not on scale).
  • Page 213 Minimum Envelope Thickness Minimum envelope thickness is 0,2 mm. Label dimensions (pre-cut and self-adhesive) • Max. width: 40 mm • Min. length: 150 mm We advised you to store labels in a room with less than 50% relative humidity. With the Feeder The feeder cannot process nested envelopes.
  • Page 214 Min weight Max weight 900 g Envelope Thickness • One piece at a time • 12 mm • In a stack • 8 mm Max with sealing (optional) • 8 mm Additional information See also • How to Use the Feeder on page 36.

  • Page 215: Recommended Operating Conditions

    12.2 Recommended Operating Conditions Temperature and Relative Humidity Your Mailing System should only be operated in the following conditions: Temperature range Ambient temperature: +10°C - +40°C. Relative humidity 80% max. without condensation. Weighing accuracy To obtain the best weighing results, use a solid and steady table: •...

  • Page 216: General Mailing Systems Specifications

    12.3 General Mailing Systems Specifications Dimensions (mm) (Width x Length x Height) • Base: 283 x 378 x 300 • Feed Table : 152 x 278 x 118 Weight • Base: 10 kg • Catch tray: 1.4 Kg Power • Frequency: 50 Hz •...

  • Page 217: Operating Specifications

    12.4 Operating Specifications Accounts The number of accounts you can create is set to 50 by default and can be raised optionally to 100.
  • Page 218 Index Access Control 79, 80, 81 Energy Star 5, 24 Account 19, 32, 34, 42, 52, 61, 79, 80, 81, 82, 83, 84, 85, 86, 87, 88, 90, 91, 93, 97, 112, 113, 114, 123, 156 Feed Table 13, 62, 187, 211 accounts 3, 18, 20, 34, 61, 79, 81, 82, Feeder 7, 14, 22, 29, 31, 49, 63, 188, 84, 85, 87, 88, 91, 92, 93, 97, 112, 114,...
  • Page 219 Mail Format 3 Scale 207 Mail Path 7, 190 Sealer Bottle 14, 35 Mailbox 19, 166 Sensors 190, 191 Maintenance Processes 192 session 31, 32, 38, 46, 49 Memory 22, 100, 104, 105, 109, 112, Side guide 14 114, 115, 119 Sleep 20, 34, 124, 142 Menu 20, 29, 58, 83, 84, 85, 126, 173 Slogan 19, 29, 58, 123, 152, 154, 156,...
  • Page 220 A0154024/A - 24/07/2023...

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