Q8: Failed To Diagnose Vehicle; Q9: Failed To Activate Or Register; Q10: Failed To Turn On When Charging; Q11: Failed To Open The Diagnosis App - Xtool H6 Pro User Manual

Q8: FAILED TO DIAGNOSE VEHICLE

1. Contact your dealer to confirm whether the vehicle model is supported by the scan
tool you owned.
2. Check whether the vehicle is properly connected (e.g. whether the ignition is ON,
and the diagnosis of some vehicles need to turn on the engine), If your tablet is
equipped with a VCI box, please check the status of the VCI box indicator.
3. Confirm whether you have entered the correct diagnosis menu.
4. Confirm whether the AUTO-SCAN function can assist you to enter the correct
diagnosis menu, or whether the OBDII function works.
5. Check whether the software is the latest version, if not, please update to the latest
version first.

Q9: FAILED TO ACTIVATE OR REGISTER

⚫ For 'Activation Failed'
Generally caused by network instability, please switch to a more stable network and
try to activate again.
⚫ For 'Registration Failed'
Generally, it is caused by the connection timeout or the sending timeout, please check
whether you have blocked the outgoing network traffic to non-US regions like China.
We recommend that you unblock and try to register again.

Q10: FAILED TO TURN ON WHEN CHARGING

In the charging state, you need to first press the power button to light up the screen
(showing the charging status). Then press and hold the power button for 4-5 seconds
until the boot animation is shown on screen.

Q11: FAILED TO OPEN THE DIAGNOSIS APP

A11: With PROMPT "Sync your device. the device has been offline for more than 30
days. you should connect INTERNET SYNC DEVICES TO THE NETWORK STATUS!", the
tablet has to connect to the network every 30 days, otherwise, the diagnosis app will
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