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Q2: HOW TO PRINT A DIAGNOSTIC REPORT
The XTOOL device is compatible with third-party print drivers. You can download the printer driver you need in the browser
that comes with the tablet to install it, and then set your printer in the OS settings. After the configuration is completed, you
can print Reports.
Q3: FAILED TO EXTRACT FILES
Since the XTOOL tablet is equipped with an Android system, you have to confirm the system type of receiver.
For Android: supports transferring files via Bluetooth, USB cable, etc.;
For IOS: only supports transferring files through a wired connection (Bluetooth connection is not available).
Q4: MAILBOX SUPPORTED
The Diagnostic tablet supports various mailboxes, including Hotmail, outlook, yahoo and Gmail, etc. When you set up an
email client, please make sure that the email client configuration address you entered is correct.
Due to the adjustment of Google's security policy, from May 31, 2022, the Android system of this device will no longer
support users logging into their Gmail accounts in the mail client.
To use the Gmail mailbox service, please log in to the web version of Gmail in the browser or use the app password for
email after turning on Google's two-step verification.
For specific steps, please contact: XTOOLonline@outlook.com
Q5: HOW TO MAKE AN APPOINTMENT FOR REMOTE SUPPORT
Please contact your dealer, or send an email to our technical support centre. (Email address: support1@xtooltech.com).
Our technical support team will confirm the time of remote support with you.
Q6: HOW TO GENERATE AND UPLOAD DIAGNOSTIC LOG FILES
The tablet will automatically generate and store diagnostic logs. When the device is connected to the Internet, it will
automatically upload all the stored diagnostic logs to the backend system.
Q7: HOW TO SWITCH LANGUAGE
1. Contact your dealer and leave a message about the language you need and the S/N of your device. The technician will
modify the language configuration for you in the backend system.
2. Settings->Language->Choose language
3. Back to Updates to update all the software again
Q8: FAILED TO DIAGNOSE VEHICLE
1. Contact your dealer to confirm whether the vehicle model is supported by the scan tool.
2. Check whether the vehicle is properly connected (e.g. whether the ignition is ON, and the Diagnostic of some vehicles
need to turn on the engine), If your tablet is equipped with a VCI (Vehicle Communication Interface) box, please check
the status of the VCI box indicator.
3. Confirm whether you have entered the correct Diagnostic menu.
4. Confirm whether the AUTO-SCAN function can assist you to enter the correct Diagnostic menu.
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