Q8: Failed To Diagnose Vehicle; Q9: Failed To Activate Or Register - Xtool H6 Elite Smart User Manual

2. Settings->Language->Choose language
3. Back to Updates to update all the software again

Q8: FAILED TO DIAGNOSE VEHICLE

1. Contact your dealer to confirm whether the vehicle model is supported by
the scan tool you owned.
2. Check whether the vehicle is properly connected (e.g. whether the ignition
is ON, and the diagnosis of some vehicles need to turn on the engine),
If your tablet is equipped with a VCI box, please check the status of the
VCI box indicator.
3. Confirm whether you have entered the correct diagnosis menu.
4. Confirm whether the AUTO-SCAN function can assist you to enter the
correct diagnosis menu, or whether the OBDII function works.
5. Check whether the software is the latest version, if not, please update to
the latest version first.

Q9: FAILED TO ACTIVATE OR REGISTER

For 'Activation Failed'
⚫
Generally caused by network instability, please switch to a more stable
network and try to activate again.
⚫ For 'Registration Failed'
Generally, it is caused by the connection timeout or the sending timeout,
please check whether you have blocked the outgoing network traffic to non-
US regions like China. We recommend that you unblock and try to register
again.
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