Q3: Failed To Extract Files; Q4: Mailbox Supported; Q5: How To Make An Appointment For Remote Support; Q6: How To Generate And Upload Diagnostic Log Files - Xtool H6EB User Manual

Q3: FAILED TO EXTRACT FILES

Since the XTOOL tablet is equipped with an Android system, you have
to confirm the system type of receiver.
For Android: supports transferring files via Bluetooth, USB cable, etc.;
For IOS: only supports transferring files through a wired connection
(Bluetooth connection is not available).

Q4: MAILBOX SUPPORTED

The diagnosis tablet supports various mailboxes, including Hotmail,
Outlook, Yahoo, Gmail, etc. When you set up the email, please make
sure that the email client configuration address you entered is correct.

Q5: HOW TO MAKE AN APPOINTMENT FOR REMOTE SUPPORT

Please contact your dealer, or send an email to our technical support
center. (Email address: supporting@xtooltech.com) And our technical
support team will confirm the time of remote support with you.

Q6: HOW TO GENERATE AND UPLOAD DIAGNOSTIC LOG FILES

The A80 tablet will automatically generate and store the diagnostic logs.
When the device is connected to the Internet, it will automatically
upload all the stored diagnostic logs to the backend system.

Q7: HOW TO SWITCH LANGUAGE

1. Contact your dealer and leave a message about the language you
need and the S/N of your device, The technician will modify the
language configuration for you in the backend system.
2. Settings->Language->Choose language
3. Back to Updates to update all the software again

Q8: FAILED TO DIAGNOSE VEHICLE

1. Contact your dealer to confirm whether the vehicle model is
supported by the scan tool you owned.
2. Check whether the vehicle is properly connected (e.g. whether the
ignition is ON, and the diagnosis of some vehicles need to turn on
the engine), If your tablet is equipped with a VCI box, please check
the status of the VCI box indicator.
3. Confirm whether you have entered the correct diagnosis menu.
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