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62
1-3. Emergency assistance
1-3.Emergency assistance
*
eCall
*
: Operates within the eCall coverage.
The system name differs depending
on the country.
eCall is a telematics service
that uses Global Navigation
Satellite System (GNSS) data
and embedded cellular tech-
nology to enable the following
emergency calls to be made:
Automatic emergency calls
(Automatic Collision Notifica-
tion) and manual emergency
calls (by pressing the "SOS"
button). This service is
required by European Union
Regulations.
System components
*
A
"SOS" button
B
Indicator lights
C
Microphone
D
Speaker
*
: This button is intended for communi-
cation with the eCall system operator.
Other SOS buttons available in other
systems of a motor vehicle do not
relate to the device and are not
intended for communication with the
eCall system operator.
Emergency Notification Ser-
vices
Automatic Emergency Calls
■
If any airbag deploys, the system is
designed to automatically call the
*
eCall control center.
The answer-
ing operator receives the vehicle's
location, the time of the incident
and the vehicle VIN, and attempts
to speak with the vehicle occupants
to assess the situation. If the occu-
pants are unable to communicate,
the operator automatically treats
the call as an emergency and con-
tacts the nearest emergency ser-
vices provider (112 system etc.) to
describe the situation and request
that assistance be sent to the loca-
tion.
*
: In some cases, the call cannot be
made. (P.63)
Manual Emergency Calls
■
In the event of an emergency, press
the "SOS" button to call the eCall
*
control center.
The answering
operator will determine your vehi-
cle's location, assess the situation,
and dispatch the necessary assis-
tance required.
Make sure to open the cover before
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