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8.2 Islander Prime
Fault
Payment device (card,
key, tag, Fuel Ring) is
not accepted.
Pump is refueling but
volume remains zero.
MDE-5411A ForeHB Islander Prime Installation Manual · October 2018
Probable Cause
Checks
Communication
1
Check LAN cable.
fault between
2
Check OrPAY1000
OrPAY1000 and
setup.
SiteOmat.
3
Check SiteOmat
setup.
Communication
1
Check connection
fault between
path with FHO.
FHO and
2
Verify that the
SiteOmat.
station is available
and synchronized
with FHO in FHO
Stations Status
screen.
Device was not
1
Log into FHO as
defined or is
Fleet Manager.
defined
2
Check that the
incorrectly in
device is defined.
FHO.
3
Check device
parameters.
4
Check that the
device rules do not
limit refueling.
Device limit was
Verify that the device is
passed.
within the limits of its
rule.
Device was set as
1
Log into FHO and
Driver.
go to Device
Management.
2
Select the specific
device and check it
was configured as
a Driver.
Device is blocked. Log into FHO and go to
Devices Management.
Check the status of the
device in the Status
column in the Devices
grid (blocked/
unblocked).
Change device status
to Unblocked.
Pulse factor is
Check SO pump setup. Change Pump Settings to correct the factor
zero.
• Faulty MPI-C
Disconnect the pulser
board
and short the pulse-in
• Faulty pulser
wires to simulate
pulses.
Troubleshooting
Corrective Action
1
Replace LAN cable, if necessary.
2
Set OrPAY1000 parameters properly.
3
Set SiteOmat parameters properly.
Repair communication between FHO and
SiteOmat, providing a reliable
communication line.
Define the device parameters in FHO
properly.
For testing only, remove any rule
associated to this device.
Change the device setting to vehicle.
for the relevant pump.
If pulses are received during refueling,
replace pump pulser. If not, replace MPI-C
board.
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