Gasboy Islander Prime Instruction And Installation Manual page 105

8.5 Communication
Fault
OrPAY1000
displays "No Host
Communication"
message.
"Warning" signs
displayed for all
tanks on the
SiteOmat Tank
Status screen.
MDE-5411A ForeHB Islander Prime Installation Manual · October 2018
Probable Cause Checks
No Communication with OrPAY1000
Incorrect OrPAY1000 • Check the network
communication and/or
physical network setup.
• Ping the
No Communication with the TLS
Incorrect TLS • Ping the TLS from
communication and / or
physical network setup. • Check network/
Corrective Action
1 If no activity on the LAN port,
cable for activity on 
check the cable and/or change
5-port switch. the port on the 5-port switch.
2 Reset the OrPAY1000 and follow
OrPAY1000 to the main screen messages for
confirm proper the IP address.
settings in the 3 Change the configuration of the
controller. OrPAY1000 according to the site
setup (controller).
1 If no response to the ping
controller (PuTTY). command from controller, check
the IP address of the TLS.
RS- 232 port on the Contact the IT department in
TLS. cases where there is no
communication to the unit (if
connected over the WAN).
2 Check the physical layer
(Ethernet cable) and port activity
to the TLS (if connected over the
LAN).
3 Connect to the TLS network
interface through telnet ("telnet
XXX.XXX.XXX.XXX 9999") and
check the configuration. Confirm
proper network settings and
serial port settings (should be
9600, 8, None, 1, None and D6
as connection type). By default
the port is set to 10001 – confirm
similar setting for the TLS bus in
the controller setup.
Troubleshooting
Page 93