Gasboy Islander Prime Instruction And Installation Manual page 101

8.3 OrPAY1000
Pressing the keypad
buttons does not
generate any sound
and does not affect
the display.
OrPAY1000 display
does not respond
correctly to EMV
cards.
5-port LAN switch is
not functional
MDE-5411A ForeHB Islander Prime Installation Manual · October 2018
OrPAY1000 Does Not Respond to Keypad Entries
Dirty keyboard
Damaged keypad Check the keypad surface
for any damage.
OrPAY1000 is Verify that the display
busy presents the idle
performing message.
another task.
Faulty
OrPAY1000
OrPAY1000 Does Not Accept EMV Card
Bad card
Faulty connection Open the Islander Prime
door and check the cable
which connects the OrPAY
EMV reader to the
OrPAY1000 terminal.
OrPAY1000 is Verify that the display
busy presents the idle
performing message.
another task.
Faulty
OrPAY1000
OrPAY1000 Displays "No Communication" Message
Communication Open the Islander Prime
disconnected door and check the LAN
cable from the OrPAY1000
to the 5-LAN switch.
No power to LAN Are the LAN to 3x 485
CommVerter LEDs 
to 3x 485
CommVerter. lit / blinking?
Are the 5-LAN switch LEDs
are lit/blinking?
Troubleshooting
Clean the keyboard.
Replace keypad if any damage is found.
1 Press Cancel.
2 Use the keypad while the idle
message is displayed.
Replace OrPAY1000.
Replace the card and test again.
Make a secure electrical connection if
faulty one exists.
1 Press Cancel.
2 Present the card while the idle
message is displayed.
Replace OrPAY1000.
Make a secure connection if it
was setup incorrectly.
1 Check power connector to the LAN
to 3x 485 CommVerter.
2 Replace the LAN to 3x 485
CommVerter.
1 Check the connection of the LAN
switch on the LAN to 3x 485
CommVerter. It should be inserted in
a socket on the LAN to 3x 485
CommVerter main board.
2 Replace the 5-LAN switch.
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