Fuelpoint - Gasboy Islander Prime Instruction And Installation Manual

Troubleshooting

8.6 FuelPoint

The following table describes the printer troubleshooting procedure and appropriate corrective
actions (see
Table 29: FuelPoint Troubleshooting
Fault
FuelPoint does not Power Up
OrPAY1000 is off internal
LEDs are off.
CPU board is off.
CommVerter board is off.
OrPAY1000 is off, and internal
devices are on.
Can't communicate with
nOrCUor other devices. No
ping.
None of the devices
connected are able to
communicate with the CPU.
Page 94
Table 29):
Probable Cause
No power
Loose cable
Power switch is off.
Bad power supply
Power to CPU
Power to the board
Power wire
No Communication from Outside PC to the nOrCU
LAN cables are
loose.
Bad 5-port LAN
switch
Bad CPU
No Communication to Devices (Pumps, OrTR, etc.)
Cable
MDE-5411A ForeHB Islander Prime Installation Manual · October 2018
Checks Corrective Action
• Check that unit is Apply power to the unit.
getting 220/110Vac
from mains.
• Check that power is
going to the correct
terminals on the unit.
• Check power cable & Firmly insert all connecters into
socket. their sockets.
• Check if power wires
are loose in the
terminal block.
• Check that all wires
are firmly connected
on the terminal block.
Turn on power switch.
Check that power supply Replace power supply.
in and out wires are firmly
connected.
Check that the power wire Connect the wire from J13 to DFI
from main board J13 is CPU board.
connected.
Replace CPU.
Power harness from main Connect harness from J23 to
board J23 is connected. commVerter board.
Replace commVerter board.
Check power cable from Connect harness from J4.
main board J4 is
Replace OrPAY1000.
connected.
Check that all LAN cables
are firmly connected.
Check whether the LEDs If LEDs are not on: Replace
on the board are 
switch board.
on/blinking.
If LEDs are on: Check connection
between the PC and the CPU
directly using a LAN cable.
Check network setup. Replace CPU.
Adapt network setup to Prime
network setup.
Check LAN cables: Replace cable/harness.
• From CPU to LAN
switch
• From OrPAY1000 to
• LAN switch
• From main board
ETH1/2 to LAN switch
• From LAN to PC
• From com card to LAN
switch
• From com card to
main board J23
8.6 FuelPoint