Communication - Gasboy Islander Prime Instruction And Installation Manual

Troubleshooting

8.5 Communication

The following table describes problems related to communication to peripherals and
consequent corrective actions (see
Table 28: Communication Troubleshooting
Fault
No connection to
the station from
FHO Stations
screen.
Warning signs
displayed for all
pumps on the
SiteOmat Status
screen.
Can't read the
vehicles and/or no
authorization at
the pumps.
Page 92
Table
Probable Cause Checks
No Communication between FHO and SO Controller
Cabling issue Inspect the network
cable to LAN2.
No Communication with the Pumps (LAN to 3x 485 CommVerter)
Incorrect LAN to 3x 485 • Check the physical
CommVerter setup.
• CommVerter to the
• Check network
No Communication with the Nozzles
No communication with • Check the software
the FHO.
Incorrect nozzle reader • Check the
setup.
MDE-5411A ForeHB Islander Prime Installation Manual · October 2018
28):
Corrective Action
1 Verify that the LAN2 Port LED is
blinking.
2 Unplug the cable and plug it
back in.
3 Replace the LAN cable (if
necessary).
4 If the cable is in a good condition;
contact the IT department to
confirm that the switch/router
connected to the LAN cable is
installed properly.
5 Check the controller network
settings (IP addresses, mask,
gateway, etc.).
1 If there is no activity on the LAN
connection of the port connected to the LAN to 3x
LAN to 3x 485. 485 CommVerter, replace the
short Ethernet cable and /or
local network 
change the LAN port to confirm
(5- port switch normal operation.
activity). 2 Check the status of the LEDs on
the LAN to 3x 485 CommVerter
connectivity by (upper right corner of the board):
performing a "ping" the first and the third LED should
command locally or be lit to confirm power and
remotely, through network connection, while second
PuTTY application. LED should blink to confirm
network activity. The last two
LEDs (from left to right) should be
blinking constantly, to confirm
communication with controller.
3 In cases where all LEDs are lit
periodically (every 30 seconds)
the unit is resetting due to
connection loss to the controller.
4 Reset the IP and reconfigure the
Pump Server (PS) in controller
setup.
1 Re-enter the software license.
license is correct. 2 If no activity on the LAN port,
check the cable and/or change
programming of the
the port on the 5-port switch.
WNRs.
8.5 Communication