Faulty Usb Communication - Thermo Scientific Dionex ICS Series Operator's Manual

Dionex PDA Operator's Manual

4.14 Faulty USB Communication

•
Dionex PDA not recognized by Windows operating system
Thermo Fisher Scientific strongly recommends installing Chromeleon before
connecting the Dionex PDA to the computer. When the chromatography
software is installed first, USB driver information is loaded automatically. If
Windows fails to detect the Dionex PDA, refer to the following table for
corrective action.
Problem
Windows Vista fails to detect
the Dionex PDA and
launches a wizard, instead
Windows XP fails to detect
the Dionex PDA and a
message box asks for a USB
configuration file
(CmWdmUsb.inf)
86
Action
This indicates that you connected the Dionex PDA
to the computer and turned on the power for the
first time before you installed Chromeleon. To
resolve the problem:
•
Click Cancel to exit the wizard.
•
Turn off the detector and unplug the USB
cable from the computer.
•
Install Chromeleon.
•
Reconnect the USB cable to the computer and
turn on the power to the detector.
Windows Vista will now detect the Dionex PDA
and automatically install the USB software for it.
This indicates that you connected the Dionex PDA
to the computer and turned on the power for the
first time before you installed Chromeleon. To
resolve the problem:
•
Click Cancel in the Windows message box.
•
Turn off the detector power and unplug the
USB cable from the computer.
•
Install Chromeleon.
•
Reconnect the USB cable to the computer and
turn on the power to the detector.
Windows will now automatically detect the
Dionex PDA and launch the Found New Hardware
Wizard.
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