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Before calling Cabletron Systems Technical Support, have the following
information ready:
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem
(e.g., changing mode switches, rebooting the unit, etc.)
•
A description of your network environment (layout, cable type, etc.)
•
Network load and frame size at the time of trouble (if known)
•
The serial and revision numbers of all Cabletron Systems products in
the ESXMIM network
•
The device history (i.e., have you returned the device before, is this a
recurring problem, etc.)
•
Any previous Return Material Authorization (RMA) numbers
ESXMIM/ESXMIM-F2 Installation Guide
Getting Help
1-5
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Table of Contents
Troubleshooting
Need help?
Do you have a question about the ESXMIM and is the answer not in the manual?
Questions and answers