Printer Messages; Close And Lock Doors; 100: Request Not Supported; 101: Job Could Not Complete - Entrust EM1 User Manual

Printer Messages

The following messages display on the Printer Dashboard, and in a message on the PC that issued
the card print job when you use the Card Printer Driver. Use the recovery instructions to respond
to the message.
The messages that display are determined by the printer model and the options
installed on the printer. The messages described in the following sections may not
display on all printers.

Close and lock doors

A door is physically open on the system.
1.
Gently try to open all doors on the system.
2.
Close any open door.

100: Request not supported

The printer does not support the personalization being requested for the card. The card will be
canceled.
Change the card data to match the printer's options and settings, or print to a printer that is
configured to support the personalization being requested.
Press the U
SER
message.

101: Job could not complete

The card took too much time to complete.
The card will be canceled.
Press the U
SER
Printer Driver message.

102: Card not in position

The card is not positioned in the printer correctly.
1.
Open the printer and remove the ribbon cartridge.
2.
Turn the knob to remove the card.
3.
Replace the ribbon cartridge and close the printer.
Press the U
SER
the card, in the Card Printer Driver message.
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button on the printer to clear the message. Or, click OK in the Card Printer Driver
button on the printer on the PC to clear the message. Or, click OK in the Card
button on the printer to clear the message. Click Retry, or click Cancel to cancel
Troubleshooting