Card Appearance; Something Did Not Print - Entrust EM1 User Manual

Card Appearance

Card appearance problems can be caused by many different factors. Click the link below that best
describes the card appearance issue on the printed card.

Something did not print


Printing includes unexpected data

The color printing has flaws

The printing is too light

The printing is too dark

The monochrome printing has flaws

Something did not print
Problem
Nothing printed on the
card.
40
on page 40
on page 41
on page 42
on page 43
on page 44
on page 44
Probable Cause
The Disable Printing
option in the Card Printer
Driver is set to All, Front,
or Back.
The print ribbon is loaded
incorrectly.
The page size was not set
to ISO ID-1.
Solution
Open the Preferences > Layout > Advanced
tab and change Disable Printing to Off.
Remove the print ribbon and install it
correctly.
Use your card production application to
access the printer's print setup and select
ISO ID-1 for the page size. The correct page
size is available after you select the printer.
Troubleshooting