Entrust Sigma DS4 User Reference Manual

Entrust Sigma DS4 User Reference Manual

Instant issuance system
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User Reference Guide
Sigma DS4 and DS4-ES1
Instant Issuance System
November 2020
528165-001, Rev A

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Summary of Contents for Entrust Sigma DS4

  • Page 1 User Reference Guide Sigma DS4 and DS4-ES1 Instant Issuance System November 2020 528165-001, Rev A...
  • Page 2: Table Of Contents

    Sigma DS4 and DS4-ES1 Instant Issuance System Contents The Sigma DS Direct to Card Printer ..............3 Front Panel ....................3 Sigma DS Printer with Optional Multi-Hopper ..........4 Load Cards in a Single-Hopper Printer ............. 5 Use the Exception Slot ..................5 Load Cards in a Multi-Hopper Printer ..............
  • Page 3: The Sigma Ds Direct To Card Printer

    User Reference Guide The Sigma DS Direct to Card Printer A = Printer Cover I = Input Hopper Lock B = Cover Latch Handle J = Printer Lock C = Cover Ridges K = Reject Tray D = Input Hopper L = Printhead E = Exception Slot M = Manual Advance Knob...
  • Page 4: Sigma Ds Printer With Optional Multi-Hopper

    Sigma DS4 and DS4-ES1 Instant Issuance System Sigma DS Printer with Optional Multi-Hopper F = Cartridge Release Buttons A = Output Hopper G = Exception Slide B = Hopper Lock Bars H = Card Weight C = Input Hoppers 1–6...
  • Page 5: Load Cards In A Single-Hopper Printer

    User Reference Guide Load Cards in a Single-Hopper Printer Use the Exception Slot User Reference Guide...
  • Page 6: Load Cards In A Multi-Hopper Printer

    Sigma DS4 and DS4-ES1 Instant Issuance System Load Cards in a Multi-Hopper Printer 1. Unlock the multi-hopper lock 2. Slide the lock bar release button (B1) to the left. 3. Rotate a lock bar to the left. 4. Open the cartridge door 5.
  • Page 7: Use The Multi-Hopper Exception Slide

    User Reference Guide Use the Multi-Hopper Exception Slide 1. Pull out the multi-hopper exception slide. 2. Insert the card. 3. Push in the exception slide. User Reference Guide...
  • Page 8: Load The Print Ribbon Cartridge

    Sigma DS4 and DS4-ES1 Instant Issuance System Load the Print Ribbon Cartridge 1. Open the printer cover and remove the print ribbon cartridge. 2. Remove the used ribbon spools and cleaning roller and discard them. 3. Load the print ribbon.
  • Page 9: Install The Prefilled Ribbon Cassette

    User Reference Guide Install the Prefilled Ribbon Cassette 1. Open the printer cover and remove the used print ribbon cassette. Discard the cassette. 2. Remove the print ribbon cassette from its package. The cassette is shipped in a closed position. 3.
  • Page 10: Empty The Reject Tray

    Sigma DS4 and DS4-ES1 Instant Issuance System Empty the Reject Tray Sigma DS4 and DS4-ES1 Instant Issuance System...
  • Page 11: Clear A Card Jam

    User Reference Guide Clear a Card Jam Single-Hopper Printer Multi-Hopper Printer User Reference Guide...
  • Page 12: Repair A Broken Print Ribbon

    Sigma DS4 and DS4-ES1 Instant Issuance System Repair a Broken Print Ribbon Tape Sigma DS4 and DS4-ES1 Instant Issuance System...
  • Page 13: Check The Printer Power Connections

    User Reference Guide Check the Printer Power Connections User Reference Guide...
  • Page 14: Check The Printer Data Connection

    Sigma DS4 and DS4-ES1 Instant Issuance System Check the Printer Data Connection Network Sigma DS4 and DS4-ES1 Instant Issuance System...
  • Page 15: Common Lcd Messages

    User Reference Guide Common LCD Messages Error Message Refer to: 110: Print ribbon “Load the Print Ribbon Cartridge” on page 8 out or missing “Install the Prefilled Ribbon Cassette” on page 9 112: Card hopper “Load Cards in a Single-Hopper Printer” on page 5 empty “Use the Exception Slot”...
  • Page 16: Clean The Printer

    Sigma DS4 and DS4-ES1 Instant Issuance System Clean the Printer Single Hopper Printer If the printer has locks, unlock the printer and input hopper. 1. Open the printer cover and remove the print ribbon cartridge or cassette. Close the cover.
  • Page 17: Multi-Hopper Printer

    User Reference Guide Multi-Hopper Printer 1. Unlock the printer and open the printer cover. 2. Remove the print ribbon, close the cover, and lock the printer. 3. Pull out the multi-hopper exception slide and insert the cleaning card. 4. Push in the exception slide. 5.
  • Page 18: Run The Cleaning Card

    Sigma DS4 and DS4-ES1 Instant Issuance System Run the Cleaning Card Use the LCD menu system to start the cleaning cycle. Printers without locks: Remove the cleaning card from the output hop- per and discard it. Printers with locks: The cleaning card can remain in the printer reject tray until the tray is emptied.
  • Page 19: Clean The Printhead

    User Reference Guide Clean the Printhead Clean the printhead in the following situations: • There are unprinted lines on the finished card. This usually indicates dirt or contaminants on the printhead. • The printhead is touched accidentally. Oils from hands can affect print quality and damage the printhead.
  • Page 20: Set A Static Ip Address

    Sigma DS4 and DS4-ES1 Instant Issuance System Set a Static IP Address The DS4 printer requires a static IP address. Sigma DS4 and DS4-ES1 Instant Issuance System...
  • Page 21 User Reference Guide Use the arrow keys to change the right-most digit one number at a time. Press Enter to save each value and continue to the next section of the address. Press Enter when all four sections are correct. Repeat step 10 to enter the subnet mask.
  • Page 22 Sigma DS4 and DS4-ES1 Instant Issuance System Sigma DS4 and DS4-ES1 Instant Issuance System...
  • Page 23 User Reference Guide User Reference Guide...
  • Page 24 Entrust, Sigma and the hexagon design are trademarks, registered trademarks and/or service marks, and Datacard is a registered trademark and service mark, of the Entrust Corporation in the United States and other countries. All other trademarks are the property of their respective owners.

This manual is also suitable for:

Sigma ds4-es1

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