118: Print Ribbon Type Problem; 119: Print Ribbon Not Supported; 120: User Paused The Printer - Entrust EM1 User Manual

118: Print ribbon type problem

The printer cannot use the ribbon installed. The card will be canceled.
Use ribbon designed for this printer.
Press the U
SER
message.
H & T
INTS IPS
Purchase ribbon from your dealer or authorized reseller.

Use the Printer Dashboard to update the printer firmware, which may add support for new

ribbon types.
Check with your authorized service provider for updated firmware that may add support for

new ribbon types.

119: Print ribbon not supported

The printer cannot use the ribbon installed. The card will be canceled.
Press the U
SER
message.
H & T
INTS IPS
Purchase ribbon from your dealer or authorized reseller.

Use the Printer Dashboard to update the printer firmware, which may add support for new

ribbon types.
Check with your authorized service provider for updated firmware that may add support for

new ribbon types.

120: User paused the printer

The printer was paused while printing.
To complete the current card press the printer's U
Click OK to clear the message and complete the current card, or click Cancel to cancel the card, in
the Card Printer Driver message.
H & T
INTS IPS
If the user pressed the U
If this message occurs often, ask your system administrator to set the button sensitivity to a

lower value.
58
button on the printer to clear the message. Or click OK in the Card Printer Driver
button on the printer to clear the message. Or, click OK in the Card Printer Driver
button for several seconds, the card has been canceled.
SER
button.
SER
Troubleshooting