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Entrust CR825 User Reference Manual

Instant issuance system
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User Reference Guide
CR825™ Instant
Issuance System
December 2020
527751-001EN, Rev G

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Summary of Contents for Entrust CR825

  • Page 1 User Reference Guide CR825™ Instant Issuance System December 2020 527751-001EN, Rev G...

  • Page 2: Table Of Contents

    CR825 Instant Issuance System Contents The CR825 Instant Issuance System ..............3 The CR825 Printer with Optional Multi-Hopper ..........4 Load Cards in a Single-Hopper Printer ............. 5 Use the Exception Slot ..................6 Load Cards in a Multi-Hopper Printer .............. 7 Use the Multi-Hopper Exception Slide ............

  • Page 3: The Cr825 Instant Issuance System

    User Reference Guide The CR825 Instant Issuance System Input Hopper Retransfer Cartridge (C2) Output Hopper Manual Advance Knob (K2) Front Panel Rear Access Door Release (K3) Input Hopper Lock M Vertical Transport Area Printer Access Door N Reject Tray (RT1) User Reference Guide Slot...

  • Page 4: The Cr825 Printer With Optional Multi-Hopper

    CR825 Instant Issuance System The CR825 Printer with Optional Multi-Hopper A = Output Hopper F = Cartridge Release Buttons B = Hopper Lock Bars G = Exception Slide C = Input Hoppers 1–6 H = Card Weight D = Multi-Hopper Lock I = Cartridge Door E = Lock Bar Release Button (B1) J = Cartridge Door Release Button 527751-001_G...

  • Page 5: Load Cards In A Single-Hopper Printer

    User Reference Guide Load Cards in a Single-Hopper Printer 527751-001_G...

  • Page 6: Use The Exception Slot

    CR825 Instant Issuance System Use the Exception Slot 527751-001_G...

  • Page 7: Load Cards In A Multi-Hopper Printer

    User Reference Guide Load Cards in a Multi-Hopper Printer 1. Unlock the multi-hopper lock. 2. Slide the lock bar release button (B1) to the left. 3. Rotate a lock bar to the left. 527751-001_G...
  • Page 8 CR825 Instant Issuance System Load Cards in a Multi-Hopper Printer (cont.) 4. Press the cartridge release button at the top of the cartridge and open the cartridge door. 5. Lift the card weight to the top of the cartridge and pull it forward until it locks in position. 6. Load the cards into the cartridge. Close the cartridge door to release the card weight so that it rests on top of the cards.

  • Page 9: Use The Multi-Hopper Exception Slide

    User Reference Guide Use the Multi-Hopper Exception Slide Pull out the multi-hopper exception slide and insert the card. Exception Slide Push in the exception slide. 527751-001_G...

  • Page 10: Replace The Color Ink Ribbon

    CR825 Instant Issuance System Replace the Color Ink Ribbon 527751-001_G...
  • Page 11 User Reference Guide Replace the Color Ink Ribbon (cont.) Click Click Replace the ink ribbon cartridge in the printer. 527751-001_G...

  • Page 12: Replace The Cleaning Sleeve

    CR825 Instant Issuance System Replace the Cleaning Sleeve 527751-001_G...
  • Page 13 User Reference Guide Replace the Cleaning Sleeve (cont.) 527751-001_G...

  • Page 14: Replace The Retransfer Film

    CR825 Instant Issuance System Replace the Retransfer Film 527751-001_G...
  • Page 15 User Reference Guide Replace the Retransfer Film (cont.) Click Click Replace the retransfer film cartridge in the printer. 527751-001_G...

  • Page 16: Empty The Reject Tray

    CR825 Instant Issuance System Empty the Reject Tray 527751-001_G...

  • Page 17: Clear A K1 Horizontal Transport Card Jam

    User Reference Guide Clear a K1 Horizontal Transport Card Jam Single-Hopper Printer Unlock the printer and open the printer access door. Remove the retransfer film cartridge. Turn the K1 manual advance knob counterclockwise to move the jammed card into the output hopper. Remove the card through the output hopper. Replace the retransfer film cartridge and close and lock the printer. 527751-001_G...
  • Page 18 CR825 Instant Issuance System Clear a K1 Horizontal Transport Card Jam (cont.) Multi-Hopper Printer 1. Unlock the printer and open the printer access door. 2. Remove the ink ribbon and retransfer film cartridges. 3. Locate the card in the printer. Turn the K1 manual advance knob if necessary to access the card. 4. Remove the card from the printer. Replace the cartridges and close and lock the printer.

  • Page 19: Clear A K2 Vertical Transport Card Jam

    User Reference Guide Clear a K2 Vertical Transport Card Jam 1. Unlock the printer and open the printer access door. 2. Press the K3 rear access door release to open the rear access door. 3. Turn the K2 manual advance knob counterclockwise to move the jammed card inside the vertical transport until it is accessible through the rear access door. Remove the card through the rear access door.

  • Page 20: Clear A Flipper Card Jam

    CR825 Instant Issuance System Clear a Flipper Card Jam Unlock the printer and open the printer access door. Press the K3 rear access door release to open the rear access door. Rotate the flipper module to access the card. Remove the card through the rear access door.

  • Page 21: Repair A Broken Ink Ribbon

    User Reference Guide Repair a Broken Ink Ribbon Tape 527751-001_G...

  • Page 22: Repair Broken Retransfer Film

    CR825 Instant Issuance System Repair Broken Retransfer Film Tape 527751-001_G...

  • Page 23: Check The Power Connection

    User Reference Guide Check the Power Connection 527751-001_G...

  • Page 24: Check The Data Connection

    CR825 Instant Issuance System Check the Data Connection 527751-001_G...

  • Page 25: Common Lcd Messages

    User Reference Guide Common LCD Messages Error Message Refer to: 112: Card hopper "Load Cards in a Single-Hopper Printer" on page 5 empty "Use the Exception Slot" on page 6 "Load Cards in a Multi-Hopper Printer" on page 7 "Use the Multi-Hopper Exception Slide" on page 9 166: C2 supply out or missing 167: C2 supply not "Replace the Retransfer Film" on page 14 identified 168: C2 supply not supported 172: Improper "Check the Power Connection" on page 23 shutdown "Check the Data Connection" on page 24...

  • Page 26: Common Print Quality Concerns

    • Print another card to see if the streaks appear on the printhead problem continues cards • "Clean the Printhead" on page • Refer to the CR825 and CE875 Instant Issuance System User’s Guide for additional troubleshooting information. • Also refer to the "Cleaning Schedule" on page 27 for best-practices recommendations for maintaining the printer. 527751-001_G...

  • Page 27: Cleaning Schedule

    User Reference Guide Cleaning Schedule Follow the recommended cleaning schedule to maintain the printer and obtain the best print quality. Schedule Action Procedure When you change Clean the printer with • "Single-Hopper Printer" on the ink ribbon the isopropanol cleaning page 28 card. • "Multi-Hopper Printer" on page 29 Replace the cleaning "Replace the Cleaning sleeve (C3).

  • Page 28: Use The Isopropanol Cleaning Card

    CR825 Instant Issuance System Use the Isopropanol Cleaning Card Use the isopropanol cleaning card regularly to clean the printer. Refer to the "Cleaning Schedule" on page Single-Hopper Printer Unlock the printer and remove the supply cartridges and cleaning sleeve. Open the input hopper and remove the unprinted cards. Handle the cards by the edges, or wear card inspection gloves. Isopropanol Cleaning Card Open the cleaning card package and remove the isopropanol cleaning card.
  • Page 29 User Reference Guide Use the Isopropanol Cleaning Card (cont.) Multi-Hopper Printer Unlock the printer and remove the supply cartridges and cleaning sleeve. Remove the cleaning card from its package. Isopropanol Cleaning Card 1. Pull out the multi-hopper exception slide and insert the cleaning card. 2. Push in the exception slide. If the cleaning card appears bowed, insert it as shown. Exception Slide Card Without Bow Card With Bow Continue with "Run the Isopropanol Cleaning Card"...
  • Page 30 CR825 Instant Issuance System Use the Isopropanol Cleaning Card (cont.) Run the Isopropanol Cleaning Card Use the LCD panel to run the isopropanol cleaning card. The cleaning card is ejected into the printer reject tray (RT1). It can remain in the reject tray until the next time the tray is emptied. Replace the supply cartridges in the printer, and the cards in the single input hopper. 527751-001_G...

  • Page 31: Use The Adhesive Cleaning Card

    User Reference Guide Use the Adhesive Cleaning Card Use the adhesive cleaning card to remove particles that result from the retransfer process. Refer to the "Cleaning Schedule" on page 27 information about when to use the adhesive cleaning card. Single-Hopper Printer Unlock the printer and remove the supply cartridges and cleaning sleeve. Open the input hopper and remove the unprinted cards. Handle the cards by the edges, or wear card inspection gloves. Peel off the center strips on both sides of the adhesive cleaning card. Leave the side strips in place. Peel Off Center Strips Only Load the adhesive cleaning card in the input...
  • Page 32 CR825 Instant Issuance System Use the Adhesive Cleaning Card (cont.) Multi-Hopper Printer Unlock the printer and remove the supply cartridges and cleaning sleeve. 1. Unlock the multi-hopper door lock. 2. Slide the lock bar release button (B1) to the left to release the hopper lock bars. 3. Rotate the center lock bar to the left to provide access to the H2 and H5 multi-hopper input cartridges. 4. Press the cartridge release button at the top of the H2 cartridge and open the cartridge door.
  • Page 33 User Reference Guide Use the Adhesive Cleaning Card (cont.) Peel off the center strips on both sides of the adhesive cleaning card. Leave the side strips in place. Peel Off Center Strips Only Load the adhesive cleaning card in the H2 cartridge and close the cartridge door. If the cleaning card appears bowed, insert it as shown. Card Without Bow Card With Bow Do not insert the adhesive cleaning card in the...
  • Page 34 CR825 Instant Issuance System Use the Adhesive Cleaning Card (cont.) Run the Adhesive Cleaning Card Use the LCD panel to run the adhesive cleaning card. If you are cleaning a single- hopper printer, the following message displays. If you are cleaning a multi-hopper printer, the following message displays. Remove the adhesive cleaning card from the printer reject tray. Replace the supply cartridges, install a new cleaning sleeve, and replace the cards in the input hopper of a single-hopper printer, or the H2 cartridge of a multi-hopper printer. 527751-001_G...

  • Page 35: Clean The Printhead

    User Reference Guide Clean the Printhead Clean the printhead each time you change the ink ribbon, or if you notice print quality concerns. Use the following items to clean the printhead. Lapping Stick Lapping Stick Cleaning Swab Support 1. Power off and unlock the printer. 2. Open the printer access door and remove the ink ribbon (C1) and retransfer film (C2) cartridges. 527751-001_G...
  • Page 36 CR825 Instant Issuance System Clean the Printhead (cont.) Insert the lapping stick support into the printer. The support tool fits over the cartridge guideposts and slides into the printer. Guideposts Lapping Stick Support Clean the printhead with the lapping stick. Do not remove the pink lapping paper from the lapping stick. Lapping Paper 1. Insert the lapping stick into the lower portion of the sup- port tool. Slide it in until it stops. 527751-001_G...
  • Page 37 User Reference Guide Clean the Printhead (cont.) 2. Move the lapping stick back and forth 3 times to clean the printhead. 3. Remove the lapping stick from the support tool. You can use the lapping stick twice, one cleaning per side. Store the lapping stick after the first use. Clean the printhead with the cleaning swab. 1. Open the cleaning swab package. 2. Insert the cleaning swab into the support tool. Center the swab as shown in the illustration (or toward the top of the support tool handle). Center Swab Here 527751-001_G...
  • Page 38 CR825 Instant Issuance System Clean the Printhead (cont.) 3. Move the cleaning swab back and forth 3 times to remove any remaining debris from the printhead area. 4. Remove the cleaning swab from the support tool. Remove the support tool from the printer. Do not discard the lapping stick support tool. Retain it for future cleaning use. 1. Replace the ink ribbon and retransfer film cartridges and close and lock the printer access door.

  • Page 39: Clean The Printhead Cam Rollers

    User Reference Guide Clean the Printhead Cam Rollers Use the adhesive cleaning card to clean the printhead cam rollers. 1. Power off the printer. 2. Unlock the printer and open the printer access door. 3. Remove the retransfer film cartridge (C2) from the printer. Peel off the center and both side strips from one side of the adhesive cleaning card. Peel Off Center and Both Side Strips 527751-001_G...
  • Page 40 CR825 Instant Issuance System Clean the Printhead Cam Rollers (cont.) 1. Insert the cleaning card into the printer between the retransfer cartridge guidepost and the rollers. Make sure that the adhesive side of the card faces to the right and touches the rollers.

  • Page 41: Notes

    User Reference Guide Notes 527751-001_G...
  • Page 42 CR825 Instant Issuance System Notes 527751-001_G...
  • Page 43 User Reference Guide Notes 527751-001_G...
  • Page 44 Entrust, Sigma and the hexagon design are trademarks, registered trademarks and/ or service marks, and Datacard is a registered trademark and service mark, of the Entrust Corporation in the United States and other countries. All other trademarks are the property of their respective owners.

This manual is also suitable for:

Ce875Artista cr825

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