Clear A Card Jam - Entrust EM1 User Manual

Clear a Card Jam

A card jam occurs when the card does not reach the proper position for the next action, such as
printing or ejecting the card.
You usually can resolve the error by pressing the U
green. If the error persists, do the following to remove the card from the printer.
1.
Open the printer.
2.
Remove the print ribbon cartridge or cassette.
3.
Turn the manual advance knob to move the jammed card until it exits into the output hopper
of a single-hopper printer, or is accessible from the rollers in a single- or multi-hopper printer.
4.
Remove the card.
5.
Replace the ribbon cartridge and close the printer.
6.
Press the U
H & T
INTS IPS
Check the ribbon to make sure that it is not torn. Refer to
and "109: Print ribbon problem"
48
button on the printer.
SER
on page 55
button so that the U
SER
"Repair a Broken Ribbon"
to repair or replace the ribbon, if needed.
button is solid
SER
on page 49
Troubleshooting