Entrust EM1 Installation And Administrator's Manual
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Entrust EM1 Installation And Administrator's Manual

Direct to card printers
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Installation and
Administrator's Guide
EM1 and EM2 Direct to Card Printers
October 2020
528165-001, Rev A

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Summary of Contents for Entrust EM1

  • Page 1 Installation and Administrator’s Guide EM1 and EM2 Direct to Card Printers October 2020 528165-001, Rev A...
  • Page 2 Trademark Acknowledgments Entrust, Sigma and the hexagon design are trademarks, registered trademarks and/or service marks of the Entrust Corporation in the United States and other countries. Datacard is a registered trademark and service mark of Entrust Corporation in the United States and other countries.
  • Page 3 Revision Log Revision Date Description of Changes October 2020 First release of this document...

  • Page 5: Table Of Contents

    Contents Chapter 1: Printer Installation ..........1 PC Requirements.
  • Page 6 Print Text in Color ............21 Print Graphics in Color .
  • Page 7 Pre-Punched Cards ............41 New Cards for Color Printing .
  • Page 8 viii...

  • Page 9: Chapter 1: Printer Installation

    Chapter 1: Printer Installation This chapter describes system requirements and provides setup instructions for the EM1 and EM2 Card Printer Installation and Administrator’s Guide. Your installation may have additional requirements for a card production environment. Consult your system administrator to determine the optimum location for card production.

  • Page 10: Ethernet Requirements

    Ethernet Requirements You can connect multiple network printers to one PC. The maximum number of printers depends on the capacity of the network to deliver data to the printer. The following components are required to install a printer on a network: An Ethernet network that uses the TCP/IP protocol and can run at one of the following: ...

  • Page 11: Site Requirements

    Printer Dimensions The external printer dimensions are shown in the following illustrations. Single-Hopper Printer 9.0 in 229 mm 17.4 in 442 mm 8.9 in 226 mm EM1 and EM2 Card Printer Installation and Administrator’s Guide...

  • Page 12: Clearance Requirements

    Clearance Requirements The following measurements show the printer dimensions when the input hopper and printer cover are open and the power cord is connected. Provide at least 3 inches (76.2 mm) of additional clearance around the system to maintain access to the power cord and data cables, to load and remove cards and supplies, and to provide ventilation.

  • Page 13: Secure Printing Requirements

    To change the TLS encryption version requires Service access. Contact your system administrator or your service provider. If your card production site requires secure printing, use the following: An Entrust ES1 or ES2 card printer with secure printing (DPCL2Secure) enabled and both DPCL  and DPCL2 disabled.

  • Page 14: Set Up The Printer

    Set Up the Printer Use the information in the following sections to set up the printer to print cards. Unpack the Printer Remove the accessories tray and printer from the shipping carton. The accessories tray holds the printer power supply and power cord, a print ribbon, keys (for locking printers), cleaning swabs, and a User Library CD.

  • Page 15: Secure The Printer (Optional)

    The length of the screws you need depends on the thickness of the mounting surface. The screw length is the surface thickness + 0.75 inch (20 mm). Two M6 washers, purchased separately.  1/4-inch (7 mm) drill bit.  EM1 and EM2 Card Printer Installation and Administrator’s Guide...
  • Page 16 Drill two holes in the mounting surface following the dimensions and requirements shown in the following figure. A paper template (part no. 528119-001) that you can place on the mounting surface to help identify the hole locations also is available. Printer Installation...
  • Page 17 Place a flat washer on each of the screws beneath the mounting surface. Insert the M6 screws through the holes in the mounting surface and into the well nuts in the bottom of the printer. Tighten the screws securely. EM1 and EM2 Card Printer Installation and Administrator’s Guide...

  • Page 18: Load Cards

    Load Cards If you plan to insert cards through the exception slot, make sure that blank cards are available near the printer. Handle cards by the edges only, or wear approved card inspection gloves.  Cards can stick together. Slide or fan the cards to separate the edges before placing them in ...

  • Page 19: Install The Print Ribbon

    Load a new cleaning roller with each new roll of print ribbon. Replace it between ribbon changes if you notice debris on the printed cards, or if the cleaning roller is no longer sticky. EM1 and EM2 Card Printer Installation and Administrator’s Guide...

  • Page 20: Install The Prefilled Print Ribbon Cassette

    Install the print ribbon cartridge in the printer. Hold the ribbon cartridge by the handle and lower it into the printer with the handle toward the front of the printer. Position the ribbon cartridge in the guides. Close the printer cover. Press down on the ridges on the front of the cover to make sure that it latches completely.

  • Page 21: Connect The Printer To A Computer

    Connect the other end to a USB port on the PC. Computer Connect Using a Network Cable Connect one end of the Ethernet cable to the network connection port on the printer. Connect the other end to a network port. EM1 and EM2 Card Printer Installation and Administrator’s Guide...

  • Page 22: Plug In And Power On The Printer

    Plug in and Power On the Printer Connect the printer power supply to the printer. Connect the power cord to the power supply. Connect the power cord to the facility power source. Press the P button on the front of the printer. OWER Use the Front Panel The front panel of the printer provides the controls you need to operate the printer.

  • Page 23: Set Up An Administrator In The Printer Dashboard

    Click Sign In to launch the Printer Dashboard. After you sign in to the Printer Dashboard, refer to the Printer Dashboard Help for complete information about how to define additional user accounts and use the dashboard. EM1 and EM2 Card Printer Installation and Administrator’s Guide...

  • Page 24: Set The Printer Network Ip Address

    Set the Printer Network IP Address You need the printer IP address to perform some tasks. For example, the XPS Card Printer Driver asks you to enter the network IP address during installation. You also can launch the Printer Dashboard by entering the printer IP address in a browser window. To obtain either a USB or network IP address, print a test card from the front panel of the printer.

  • Page 25: Use Ipv6 Addressing

    Refer to the Printer Dashboard Help for more information. Obtain the following values from your network support personnel. Make sure that you receive all values: IPv6 address  IPv6 subnet prefix length  Gateway address  EM1 and EM2 Card Printer Installation and Administrator’s Guide...

  • Page 26: Use The Card Printer Driver

    Use the Card Printer Driver The Card Printer Driver uses Microsoft XPS print technology to support printing from currently available Microsoft Windows applications. To use the printer with the Card Printer Driver, you must install the driver and define the driver options.

  • Page 27: Chapter 2: Elements Of Card Design

    The layout of the data. Front of Card  Printed Topcoat Smart Card Chip Photo Bar Code EM1 and EM2 Card Printer Installation and Administrator’s Guide...

  • Page 28: Printing Design

    Printing Design Printing design includes color and monochrome printing, bar code printing, non-printing areas, and card layout. Color Printing Color print ribbon is available in full-panel and short-panel styles. Full-Panel Ribbon Full-panel color printing uses a print ribbon with three Full-panel YMCKT Ribbon color panels: Y (yellow), M (magenta), and C (cyan).

  • Page 29: Short-Panel Color Print Ribbon

    The printer can print text in any color. Small characters are likely to be more readable if they use a sans-serif font formatted as black and printed with the black (K) panel. Refer to “Print Text in Monochrome” page 23. The printer supports 4-point or larger text. EM1 and EM2 Card Printer Installation and Administrator’s Guide...

  • Page 30: Print Graphics In Color

    Print Graphics in Color The printer produces full-color images from most types of graphics. It can use BMP, JPEG, TIFF, and PNG file formats for photos and logos. Vector graphics, such as WMF and SVG files, have components such as shapes with lines and fills. Components defined as black normally print with the K panel.

  • Page 31: Monochrome Ribbon

    The Card Printer Driver allows you to specify a custom print resolution of 300x600 or 300x1200, which also may increase the legibility of smaller font sizes. Refer to the XPS Card Printer Driver User’s Guide for more information. EM1 and EM2 Card Printer Installation and Administrator’s Guide...

  • Page 32: Print Bar Codes

    Print Bar Codes Bar code design follows a set of standards based on the type of bar code produced. Bar codes contain a series of black lines (bars) separated by white areas (spaces). Each character of encoded data is represented by a set of bars and spaces. A bar code standard specifies the number and width of bars and spaces needed to encode a character.

  • Page 33: Test Bar Codes

    Include other card design components that you use in production, such as topcoat.  Use the same bar code readers as users have, and test each card multiple times to simulate  any wear the card might experience. Also test multiple cards. EM1 and EM2 Card Printer Installation and Administrator’s Guide...

  • Page 34: Card Design Changes That Affect Bar Codes

    Card Design Changes That Affect Bar Codes If you make substantial changes to the way you produce cards, review your setup tasks to make sure that cards continue to have the quality you require. Changes that can affect bar codes include: Purchasing a new brand of card stock, which can change the color of some images.

  • Page 35: Apply Topcoat

    The dimensions shown in the following sections are examples to help you determine the non- printing area. The actual dimensions can vary depending on the card stock you use. EM1 and EM2 Card Printer Installation and Administrator’s Guide...

  • Page 36: Standard Magnetic Stripe Non-Printing Area

    Standard Magnetic Stripe Non-Printing Area The magnetic stripe typically is located on the back of the card. The following table shows the standard measurements for magnetic stripes. Use these values if you need to define a non-printing area. The non-print blocking area must extend outside the magnetic stripe by 0.05 in (1.27 mm), indicated by the dotted lines.

  • Page 37: Card Layout

    Maintain a margin between printing and card features, such as a signature panel, magnetic stripe, or smart card chip. For best results, do not print closer than 0.05 inch (1.27 mm) from those features. EM1 and EM2 Card Printer Installation and Administrator’s Guide...

  • Page 38: Backgrounds

    Backgrounds Use the following suggestions to help you select a background for a professional-looking card. For best results, make sure that the background design does not emphasize the location of card features, such as embedded electronics. Consider using a white background for the card to achieve consistent professional results. ...

  • Page 39: Magnetic Stripe Design

    : ; < = > TTS (Thrift Third Standard) The maximum number of characters for TTS format is 104 characters. Numeric characters (0–9) and the following special characters are allowed: : ; < = > EM1 and EM2 Card Printer Installation and Administrator’s Guide...

  • Page 40: Single-Track Option (Jis)

    Single-Track Option (JIS) The default data format for a single-track magnetic stripe module is the JIS (Japanese Industrial Standard) Type II format. The maximum number of characters for the JIS format is 69 characters. These characters can include spaces, numeric characters (0–9), uppercase alphabetic characters (A–Z), lowercase alphabetic characters (a–z), and the following special characters: ! "...

  • Page 41: Magnetic Stripe Coercivity

    A cable for the smart card port used  A card production application that is designed to work with the printer and the smart card  application Smart cards that work with the reader in the printer  EM1 and EM2 Card Printer Installation and Administrator’s Guide...

  • Page 42: Smart Card Codes On The Printer Label

    Smart Card Codes on the Printer Label The configuration label includes codes that identify the type and model of the smart card module installed in the printer. The following table lists the codes used on the configuration label. Code on Label Type of Smart Card Module Integrator Contactless OMNIKEY HID, Loosely Coupled, Contactless...

  • Page 43: Settings For Card Design In The Printer Dashboard

    Service providers can use the information in the log file to troubleshoot and relay information when troubleshooting card processing issues. Refer to the Printer Dashboard Help for more information. EM1 and EM2 Card Printer Installation and Administrator’s Guide...
  • Page 44 Elements of Card Design...

  • Page 45: Chapter 3: Supplies And Parts

    This chapter includes the following information: Print Ribbon page 38  Cards page 41  Cleaning Supplies page 44  Replacement Parts and Optional Equipment page 44  Cables and Power Supplies page 45  EM1 and EM2 Card Printer Installation and Administrator’s Guide...

  • Page 46: Print Ribbon

    Print Ribbon Depending on the printer model, print ribbon is available in one of the following formats: A replaceable roll that you install on the print ribbon cartridge. The ribbon kit includes the  print ribbon, a cleaning card, and a replaceable cleaning roller. For best results, run a cleaning card and replace the cleaning roller with each new print ribbon.

  • Page 47: Monochrome Print Ribbon

    A roll of certified monochrome ribbon enables the Ribbon Saver feature in the printer. Ribbon Saver can increase the number of cards printed with each roll of ribbon because only the printed portion of the ribbon is used. Excess ribbon is not advanced, reducing waste. EM1 and EM2 Card Printer Installation and Administrator’s Guide...

  • Page 48: Print Ribbon Storage Guidelines

    Print Ribbon Storage Guidelines Store print ribbon in the original package until you load it in the printer. Keep the original  packaging closed until you are ready to use the ribbon. The print ribbon maintains its quality for about one year. For optimum card quality, purchase ...

  • Page 49: Cards

    1 inch (25 mm) of the left edge, as 0.20 in maximum (5.5 mm) the cards are loaded in the printer. If the maximum card has a magnetic stripe, the card cannot be punched anywhere in the stripe. EM1 and EM2 Card Printer Installation and Administrator’s Guide...

  • Page 50: New Cards For Color Printing

    New Cards for Color Printing The printer is designed to print on new card stock. If you print on cards twice, be careful to avoid getting dirt, fingerprints, or other contaminants on cards before the second printing. Previous printing can interfere with printing and result in cards that do not have the appearance you want. Printing on cards that previously have been issued might introduce substances that interfere with card printing or damage the printer.

  • Page 51: Card Quality Guidelines

    Cards must be at room temperature when they are used. If cards are stored in a cooler  environment than the printer, allow them to reach room temperature before you use them. EM1 and EM2 Card Printer Installation and Administrator’s Guide...

  • Page 52: Cleaning Supplies

    Cleaning Supplies All print ribbon kits include a cleaning card. Ribbon kits with a replaceable print ribbon also include a replaceable cleaning roller. For best results, keep additional cleaning supplies on hand. The following additional cleaning supplies are available: Supply Description Isopropanol cleaning Pack of 10 double-sided, isopropanol-coated cleaning cards...

  • Page 53: Cables And Power Supplies

    6 feet (2 meters) long, to connect the smart card reader in the printer to the PC. Printer Power Supply The printer power supply is rated as follows: Input: 110–V240V, 50–V60Hz, 1.5A  Output: 24V, 3.0A, 72W  It is self-adjusting within the rated input voltage. EM1 and EM2 Card Printer Installation and Administrator’s Guide...

  • Page 54: Power Cords

    Power Cords The power cords connect the power supplies for the printer, and any attached component, to the facility power. Be sure to use power cords that ground to the facility power source. The following country-specific power cords are available: USA Power cord ...

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