The Card Printer Driver Does Not Detect The Usb-Connected Printer; Driver Status Or Windows Print Queue Does Not Provide Expected Data - Entrust EM1 User Manual

The Card Printer Driver does not detect the USB-connected
printer
Problem
The Printer Properties >
Status tab shows the
printer is available, but
Message 500 displays
after you send a card to
print.
Driver status or Windows print queue does not provide
expected data
Problem
The Card Printer Driver
sample card or magnetic
stripe test cards do not
print.
A print job disappears
from the print queue but
does not print.
The Card Printer Driver
Printer Status page
shows a USB-connected
printer as Ready, but a
card sent to the printer
does not print.
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Solution
Make sure that you use the same type of data cable—USB or
network—that was used when the printer was installed. You
cannot switch the type of data cable after installation.
Make sure that both ends of the data cable are connected.
Replace a defective USB cable if needed.
Solution
Check the following:
Enable bidirectional support must be selected on the

Printer Properties > Ports tab to allow printing from the
Card Printer Driver.
If Print directly to printer is selected in the Printer

Properties > Advanced tab, clear the selection to allow
printing of the Card Printer Driver sample cards.
The printer USB cable was disconnected after the application
sent the job. Reconnect the cable and try the job again.
The Windows print queue is offline. This can result if the
printer is powered on before the computer. Do one of the
following:
Unplug the USB cable, and plug it back in.

or
Place the print queue online:

– Open the Devices and Printers control panel.
– Right-click the printer icon and select See what's printing
to display Windows Print Manager.
– Clear the check mark from Use Printer Offline in the
Printer drop-down list.
Best practices recommend that you turn on the PC and wait
until it has started before powering on the printer.
Troubleshooting