Entrust Sigma DS1 User Manual
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- Installation and administrator's manual (66 pages) ,
- User reference manual (22 pages)
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Summary of Contents for Entrust Sigma DS1
- Page 1 User’s Guide Sigma DS1, DS2, and DS3 Direct to Card Printers August 2020 528060-001, Rev A...
- Page 2 Trademark Acknowledgments Entrust, Sigma and the hexagon design are trademarks, registered trademarks and/or service marks of the Entrust Corporation in the United States and other countries. Datacard is a registered trademark and service mark of Entrust Corporation in the United States and other countries.
- Page 3 Safety The following basic safety tips are given to ensure safe installation, operation and maintenance of Datacard® equipment. • Connect equipment to a grounded power source. Do not defeat or bypass the ground lead. • Place the equipment on a stable surface (table) and ensure floors in the work area are dry and non-slip.
- Page 5 Revision Log Revision Date Description of Changes Beta April 2020 Beta release of this document August 2020 First release of this document...
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Page 7: Table Of Contents
Contents Chapter 1: Introduction........... . . 1 About this Manual. - Page 8 Replace the Print Ribbon ........... . 29 Load the Print Ribbon Cartridge .
- Page 9 Messages and Conditions ............62 Messages on the Printer LCD .
- Page 10 277: Multi-hopper pick error ..........75 294: Cleaning Required .
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Page 11: Chapter 1: Introduction
Chapter 1: Introduction About this Manual This manual provides user information for the Sigma DS1, DS2, and DS3 Card Printers. The manual includes: An overview of printer components and options, and a description of the system label. How to use the printer, including how to power the printer on and off, how to use the front ... - Page 12 Introduction...
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Page 13: Chapter 2: About The Printer
An optional laminator also is available for some printer models. The configuration label on the printer shows the options installed. Refer to “Printer Configuration Label” page 13 for more information about identifying the factory-installed options on your card printer. Sigma DS1, DS2, DS3 Card Printer User’s Guide... -
Page 14: Printer Components
Printer Components Use the following sections to become familiar with the printer. Printer Left Side Wi-Fi USB Port Cable Lock Receptacle Power Connection USB Connection Data Port Ethernet Connection Wi-Fi USB Port The Wi-Fi port allows you to insert the optional Wi-Fi Dongle in the printer. -
Page 15: Printer Front And Right Side
The output hopper holds up to 25 completed cards. LED Light Bar The LED light bar blinks to indicate a printer error status. It is a solid color when the printer is in Ready status. Sigma DS1, DS2, DS3 Card Printer User’s Guide... -
Page 16: The Printer Cover
Input Hopper Lock The input hopper lock unlocks the input hopper. The lock is present only in the DS3 printer models. Reject Tray Unfinished cards or cards not processed properly are placed in the reject tray. An administrator can change the reject card location to the output hopper using the Printer Dashboard. -
Page 17: Multi-Hopper Printer
Slide the button to the left to release the bars. You must have unlocked the multi-hopper using the key or a software command before the lock bars can be released. Sigma DS1, DS2, DS3 Card Printer User’s Guide... -
Page 18: Multi-Hopper Cartridge
Cartridge Release The cartridge release buttons allow you to remove the cartridge Buttons from the multi-hopper unit. Push in the buttons, squeeze the cartridge, and pull it out from the multi-hopper. You do not need to remove a hopper cartridge to load cards. Exception Slide The exception slide allows you to insert a single card into the printer without unlocking the multi-hopper or opening a hopper cartridge. -
Page 19: Inside The Printer
Lift up the handle on the ribbon cartridge or cassette to remove it Handle from the printer. Ribbon Cartridge or The ribbon cartridge or cassette holds the print ribbon and cleaning Cassette roller. Sigma DS1, DS2, DS3 Card Printer User’s Guide... -
Page 20: Print Ribbons
Print Ribbons Depending on the printer model, the print ribbon is available as a replaceable roll that is loaded on the ribbon cartridge, or as part of a prefilled print ribbon cassette. Ribbon Cartridge The ribbon cartridge holds a roll of ribbon that you can replace when it runs out. The cartridge also holds a cleaning roller that is replaced with each ribbon change. -
Page 21: Prefilled Print Ribbon Cassette
The ribbon cassette is shipped in a closed position and must be extended to its fully open position before installing it in the printer. Refer to “Install the Prefilled Print Ribbon Cassette” page Sigma DS1, DS2, DS3 Card Printer User’s Guide... -
Page 22: Printer Back
Printer Back Some printer models can have an additional module, such as a tactile impression module (TIM), mounted to the back of the printer. Rear Module Connection Slot Printer Rear Exit Slot Rear Module Data Connection Port Rear Module Connection Slots Printer Rear Exit Slot The rear exit slot allows the card to move into the tactile impression module from the printer. -
Page 23: Printer Configuration Label
H0=No Hopper (Multi-Hopper Ready) H1, H2, H3, H4=125-Card Input Hopper with additional features (locks and card sensors) Duplex D0=Simplex, Duplex Upgrade Ready D1=Duplex blank=Simplex Magnetic Stripe M1=ISO M2=JIS blank=No Magnetic Stripe option Sigma DS1, DS2, DS3 Card Printer User’s Guide... - Page 24 Option Configuration Code Sx=Smart Card option, where x indicates the type of smart card Smart Card reader installed in the printer (refer to the printer’s Installation and Administrator’s Guide for a list of smart card readers supported by the printer and their option codes) blank=No Smart Card option Locks L1=Locks...
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Page 25: Chapter 3: Using The Printer
The printer with supplies and a facility power source. A data connection between the printer and PC. The connection can be via USB, network, Wi-Fi (if installed), or a Cloud connection. Sigma DS1, DS2, DS3 Card Printer User’s Guide... -
Page 26: Tasks And Users
Tasks and Users Typical roles in a card personalization system include: The operator, who makes cards, loads supplies, and handles minor problems such as card jams. The system administrator, who sets up the card printer and other hardware, sets up card ... -
Page 27: Printer Controls
If multiple connection types are present, (for example, USB, IPv4, Wi-Fi), only the first connection address displays. To see the IPv6 addresses available to the printer, you must use the LCD Status menu. Refer to “Retrieve an IPv6 Address” page Sigma DS1, DS2, DS3 Card Printer User’s Guide... -
Page 28: Lcd Panel Icons
When you use the arrow keys to view the printer IP address, the LCD panel also displays a QR code. Scan the QR code from a mobile device to start the Printer Dashboard to see additional printer information and work with the printer. To successfully scan the QR code on the IP address panel requires a camera with a resolution of 5 megapixels or higher. -
Page 29: Lcd Panel Menus
LCD Panel Menus The LCD panel shows the printer’s menu system and displays printer messages or conditions. For a list of error messages and recovery information, refer to “Printer Messages” page Sigma DS1, DS2, DS3 Card Printer User’s Guide... - Page 30 When the printer is in the Ready status, the LCD displays the name of the printer. Press the U button to suspend the printer. Then, press E to enter the menu system. Use NTER the arrow keys to move through the menus, and press E to make a selection.
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Page 31: Retrieve The Printer's Network Ip Address
Access the Status menu in the LCD menu system: Press the down arrow to display Status on line 3. Press E to enter the Status menu. NTER Sigma DS1, DS2, DS3 Card Printer User’s Guide... - Page 32 Press the down arrow until Network IPv4 displays on line 3. Press E to display the Network IPv4 menu. NTER Press the down arrow to display IP Address on line 3. Press E to display the IP address. Record the IP address. NTER Press the down arrow to display the Subnet Mask on line 3.
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Page 33: Retrieve An Ipv6 Address
Access the Status menu in the LCD menu system: Press the down arrow to display Status on line 3. Press E to enter the Status menu. NTER Sigma DS1, DS2, DS3 Card Printer User’s Guide... - Page 34 Press the down arrow until Network IPv6 displays on line 3. Press E to display the Network IPv6 menu. NTER Press the down arrow until the address method used by your network displays on line 3. DHCP SLAAC Manual ...
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Page 35: Print A Test Card
With Test Card displayed on line 2, press E to display NTER Start on line 3. Press E to print the test card. NTER After the card prints, the printer returns to Ready. Sigma DS1, DS2, DS3 Card Printer User’s Guide... -
Page 36: Load And Replace Supplies
Load and Replace Supplies To prepare the printer to print cards, load blank card stock into the input hopper, and load the print ribbon into the printer. Load Cards If you plan to insert cards through the exception slot, make sure that blank cards are available near the printer. -
Page 37: Multi-Hopper Printer
Close the cartridge door. This releases the card weight so that it is lowered on top of the cards. Follow step 3 through step 7 to load cards into each input hopper cartridge. Rotate all the lock bars back into position. Sigma DS1, DS2, DS3 Card Printer User’s Guide... -
Page 38: Use The Multi-Hopper Exception Slide
Slide the lock bar release button to the right to lock the lock bars into place. Lock the multi-hopper. Caution: The lock bars, lock bar release button, and the multi-hopper door lock all must be in the lock position for the printer to operate. If any of the locks are left in the unlock position, the printer issues an error. -
Page 39: Replace The Print Ribbon
Load a new cleaning roller with each new roll of print ribbon. Replace it between ribbon changes if you notice debris on the printed cards, or if the cleaning roller is no longer sticky. Sigma DS1, DS2, DS3 Card Printer User’s Guide... -
Page 40: Install The Prefilled Print Ribbon Cassette
Install the print ribbon cartridge in the printer. Hold the ribbon cartridge by the handle and lower it into the printer with the handle toward the front of the printer. Position the ribbon cartridge in the guides. Close the printer cover. Press down on the ridges on the front of the cover to make sure that it latches completely. -
Page 41: Use The Printer Dashboard
QuickInstaller or install the XPS Card Printer Driver (refer to the XPS Card Printer Driver User’s Guide for more information). The system administrator sets up accounts for users who can access the Printer Dashboard. Sigma DS1, DS2, DS3 Card Printer User’s Guide... - Page 42 Do the following to sign into the Printer Dashboard: Display the Printer Dashboard sign in window. Enter your user ID and password. Click Sign In. Refer to the Printer Dashboard Help for information about how to use the dashboard. Using the Printer...
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Page 43: Chapter 4: Print Cards
Print a test card from the Printer Dashboard. Refer to the Printer Dashboard Help for complete information. Print a driver sample card. Refer to “Print a Driver Sample Card” in the XPS Card Printer Driver User’s Guide. Sigma DS1, DS2, DS3 Card Printer User’s Guide... -
Page 44: Print Cards
Print Cards Make sure that cards are loaded in the printer or available to insert when prompted. Print from ID Software Select the template or design for the card. Select the printer, if you use more than one printer. Enter the data for the card. Follow the instructions for your software. Capture the photo for the card, if necessary. - Page 45 Click Page Setup and select ISO ID-1 (85.60 x 53.98 mm) as the paper size, or set the paper size to 2.13 x 3.38 in. Set the margins to 0 (zero). Select an orientation—either Portrait or Landscape. Sigma DS1, DS2, DS3 Card Printer User’s Guide...
- Page 46 Create the card design: Add graphics, such as a company logo or background. Add a photo. Add text information, such as name, address, or employee number. For information about additional card features, refer to “Elements of Card Design” in your printer’s Installation and Administrator’s Guide.
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Page 47: Chapter 5: System Maintenance
New print ribbon is installed. You can perform the following cleaning tasks: Clean the Printer page 38 Clean the Printhead page 42 Empty the Reject Tray page 43 Sigma DS1, DS2, DS3 Card Printer User’s Guide... -
Page 48: Clean The Printer
Clean the Printer The cleaning roller removes dust and particles from cards before they enter the printer. However, you also need to clean the inside of the printer regularly to maintain print quality. The cleaning card removes debris from the inside of the printer and from the transport rollers. Run a cleaning card each time you change the print ribbon, after every 500 cards processed by the printer, if print quality diminishes, or more often depending on your environment. -
Page 49: Multi-Hopper Printer
Suspended displays on line 1 of the LCD panel. Press E NTER to enter the menu system. Maintenance displays on line 3 of the LCD panel. Press to enter the Maintenance menu. NTER Sigma DS1, DS2, DS3 Card Printer User’s Guide... - Page 50 Cleaning Card displays on line 3 of the LCD panel. Press to enter the Cleaning Card menu. NTER Start displays on line 3 of the LCD panel. Press E NTER start the cleaning process. Insert cleaning card displays on the LCD panel. Press the button to start the cleaning cycle.
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Page 51: Prepare The Printer For Use
If enabled, the message “Cleaning required” displays on the printer LCD panel when the configured cleaning count is reached. Clean the printer to continue printing. An administrator can change the configured cleaning count using the Printer Dashboard. Sigma DS1, DS2, DS3 Card Printer User’s Guide... -
Page 52: Clean The Printhead
Clean the Printhead Clean the printhead in the following situations: There are unprinted lines on the finished card. This usually indicates dirt or contaminants on the printhead. The printhead is touched accidentally. Oils from hands can affect print quality and damage ... -
Page 53: Empty The Reject Tray
Unlock the printer and pull out the reject tray. You must unlock the printer to pull out the reject tray. Remove the cards from the tray. Close the tray and lock the printer. Sigma DS1, DS2, DS3 Card Printer User’s Guide... - Page 54 System Maintenance...
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Page 55: Chapter 6: Troubleshooting
Card Appearance page 53 Magnetic Stripe Problems page 59 Clear a Card Jam page 61 Repair a Broken Ribbon page 62 Messages and Conditions page 62 Sigma DS1, DS2, DS3 Card Printer User’s Guide... -
Page 56: Locate A Problem Within The Card Production System
The XPS Card Printer Driver If you need to reinstall the Card Printer Driver, you can download the latest version from the Entrust website. Card production software Card production software formats the types of data used to print cards. Make sure that the card production software features you use work with your printer. -
Page 57: Locate A Problem With Basic Printer Functions
If the sample card does not print, the printer and driver have a communication problem. Determine the cause of the problem and try the sample card again. If you do not use the Card Printer Driver, ask your service provider or software provider for assistance. Sigma DS1, DS2, DS3 Card Printer User’s Guide... -
Page 58: Installation Problems
Print a card using your card production software. If the card prints, your software is working successfully with the printer. Troubleshoot the card design, if necessary. If the card does not print, check the following: In the application, is the correct printer selected in the Print Setup or Print dialog? ... -
Page 59: Usb Installation Troubleshooting
Replace the PC port or the PC. Contact your PC or port vendor if you need assistance. Note: If USB communication has been disabled by your site administrator, contact your system administration for additional information. Sigma DS1, DS2, DS3 Card Printer User’s Guide... -
Page 60: Network Installation Troubleshooting
Network Installation Troubleshooting Problem Solution The network cable is Reconnect the data cable to the network port and the printer. loose. Restart the printer. The Status page of the Follow your network troubleshooting procedures to isolate Card Printer Driver and test each component of the computer-to-printer Printer Properties shows communication link. -
Page 61: The Card Printer Driver Does Not Detect The Network-Connected Printer
Message 500 displays Make sure that both ends of the data cable are connected. after you send a card to Replace a defective USB cable if needed. print. Sigma DS1, DS2, DS3 Card Printer User’s Guide... -
Page 62: Driver Status Or Windows Print Queue Does Not Provide Expected Data
Driver status or Windows print queue does not provide expected data Problem Solution The Card Printer Driver Check the following: sample card or magnetic Enable bidirectional support must be selected on the stripe test cards do not Printer Properties > Ports tab to allow printing from the print. -
Page 63: Printer Messages Do Not Display On The Pc
The color printing has flaws page 55 The printing is too light page 57 The printing is too dark page 57 The monochrome printing has flaws page 58 Sigma DS1, DS2, DS3 Card Printer User’s Guide... -
Page 64: Something Did Not Print
Something did not print Problem Probable Cause Solution Nothing printed on the The Disable Printing Open the Preferences > Layout > Advanced tab and change Disable Printing to Off. card. option in the Card Printer Driver is set to All, Front, or Back. -
Page 65: Printing Includes Unexpected Data
Refer to “Cards” in the printer’s Installation and Administrator’s Guide for printer. specifications. If you must use the cards you have, ask your system administrator for help. Sigma DS1, DS2, DS3 Card Printer User’s Guide... - Page 66 Problem Probable Cause Solution Printing is blurred. The cards have a matte, Use cards that meet the requirements for the not glossy, finish. printer. Refer to “Cards” in the printer’s Installation and Administrator’s Guide for specifications. The rollers are dirty. Run a cleaning card.
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Page 67: The Printing Is Too Light
A change in the and Administrator’s Guide, and “Color card stock you use can Adjustment Tab” in the XPS Card Printer alter the appearance of Driver User’s Guide. printed cards. Sigma DS1, DS2, DS3 Card Printer User’s Guide... -
Page 68: The Monochrome Printing Has Flaws
The monochrome printing has flaws Problem Probable Cause Solution Text has broken (partly The monochrome (K) If the card does not include a bar code, printed) characters. power setting is balanced increase the monochrome intensity. If the to print both fine text card includes fine text and bar codes, change and bar codes. -
Page 69: Magnetic Stripe Problems
Change the data to be allowed by the magnetic encoded, and resend the print job. Refer to “Magnetic Stripe Design” in the printer’s Installation and Administrator’s Guide stripe format selected for the track. for more information. Sigma DS1, DS2, DS3 Card Printer User’s Guide... -
Page 70: Use Advanced Troubleshooting Tools
Problem Solution The magnetic stripe data Review the encoding format setting for the tracks in the was sent in an encoding Printer Dashboard. Refer to the Printer Dashboard Help for format not supported by more information. Make sure that the application is using the the track. -
Page 71: Clear A Card Jam
Check the ribbon to make sure that it is not torn. Refer to “Repair a Broken Ribbon” page 62 “109: Print ribbon problem” page 68 to repair or replace the ribbon, if needed. Sigma DS1, DS2, DS3 Card Printer User’s Guide... -
Page 72: Repair A Broken Ribbon
Repair a Broken Ribbon A ribbon can break if the power applied by the printhead is too high. Do the following to repair a broken ribbon. Open the printer and remove the print ribbon cartridge Tape or cassette. Do not remove the used ribbon from the take-up spool. -
Page 73: Messages On The Printer Lcd
The printer displays a message number and a short description for each message. The message also displays in the Printer Dashboard. Scan the QR code to the right of the message to display additional information on the Entrust website. -
Page 74: Messages In The Printer Dashboard
If there is more than one card printer installed on the PC and each has issued errors, the printer driver displays the messages received, even if you cleared the error at the printer. The Card Printer Driver can issue messages that do not display on the printer LCD panel. ... -
Page 75: Printer Messages
Replace the ribbon cartridge and close the printer. button on the printer to clear the message. Click Retry, or click Cancel to cancel the Press the U card, in the Card Printer Driver message. Sigma DS1, DS2, DS3 Card Printer User’s Guide... -
Page 76: 103: Printer Problem
103: Printer problem The printer had an error. The card will be canceled. Press the printer P button to power off the printer. OWER Press the P button again to power on the printer. OWER Click OK in the Card Printer Driver message. 104: Critical problem The printer had a serious error. -
Page 77: 106: Magstripe Data Not Found
& T INTS The card might have been turned the wrong way. A diagram inside the input hopper shows the correct orientation. The card might not have a magnetic stripe. Sigma DS1, DS2, DS3 Card Printer User’s Guide... -
Page 78: 109: Print Ribbon Problem
109: Print ribbon problem The print ribbon is not moving properly. Open the printer and remove the ribbon cartridge. Reposition, repair, or replace the ribbon and advance the repaired area one full turn. Replace the ribbon cartridge and close the printer. Press the U button on the printer to clear the message and send a new card to the printer. -
Page 79: 112: Card Hopper Empty
Press down on the cover ridges to make sure that the cover latches completely on both sides. All access doors must be closed to process cards. Unlock, open, and close all printer doors to make sure they are closed completely. Lock the system. Sigma DS1, DS2, DS3 Card Printer User’s Guide... -
Page 80: 116: Magstripe Not Available
116: Magstripe not available The printer does not have a magnetic stripe option. The card will be canceled. Remove magnetic stripe data from the card or use a printer that has a magnetic stripe option installed. Press the U button on the printer to clear the message. Click OK in the Card Printer Driver message. -
Page 81: 118: Print Ribbon Type Problem
Click OK to clear the message and complete the current card, or click Cancel to cancel the card, in the Card Printer Driver message. & T INTS If the user pressed the U button for several seconds, the card has been canceled. Sigma DS1, DS2, DS3 Card Printer User’s Guide... -
Page 82: 121: Print Ribbon Not Identified
121: Print ribbon not identified The printer cannot use the ribbon installed. The card will be canceled. Use ribbon designed for this printer. Press the U button on the printer to clear the message. Or, click OK in the Card Printer Driver message. -
Page 83: 149: Option Not Installed
Insert the card in the printer. If the card is not immediately picked, press the printer’s U button or click OK. Click Cancel in the Card Printer Driver message to cancel the card. Sigma DS1, DS2, DS3 Card Printer User’s Guide... -
Page 84: 153: Insert Same Card Side 2 Up
153: Insert same card side 2 up Take the card from the printer and turn it over end to end so side 2 is facing up. Insert the card in the printer. If the card is not immediately picked, press the printer’s U button or click OK. -
Page 85: 245: Configuration Error
Click OK in the Card Printer Driver message. 295: Settings error One or more settings could not be updated. Update the setting values and try the update again. Click OK in the Card Printer Driver message. Sigma DS1, DS2, DS3 Card Printer User’s Guide... -
Page 86: 297: Option Tag Error
297: Option Tag Error The option tag update has encountered an error. Reposition the instruction card and try the update again. If the update fails again, it may not be supported by the printer, the function may already be enabled, or it is not authorized. Contact your service provider for assistance. Click OK in the Card Printer Driver message. -
Page 87: 502: The Card Data Is Missing Or Is Not Usable
508: The printer is shutting down The printer is shutting down or resetting. The card will be canceled. When printer is powered back on, try again. Click OK to clear the message. Sigma DS1, DS2, DS3 Card Printer User’s Guide... -
Page 88: 509: The Printer Is Offline Or Suspended
509: The printer is offline or suspended The printer must be online to print. To complete the current card press the printer’s U button until the printer returns to the Ready state. Click OK to clear the message, or click Cancel to cancel the card. 510: The printer is unlocked The printer must be locked to resume printing. -
Page 89: 515: Failed To Lock Or Unlock The Printer. The Locks Did Not Function
515: Failed to lock or unlock the printer. The locks did not function. Severity: Critical 516: Timeout expired before bar code could be read. Severity: Notice 517: Wrong printer job ID. Severity: Critical Sigma DS1, DS2, DS3 Card Printer User’s Guide... - Page 90 Troubleshooting...
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