Entrust Sigma DS4 Installation And Administrator's Manual
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Entrust Sigma DS4 Installation And Administrator's Manual

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Installation and
Administrator's Guide
Sigma DS4 and DS4-ES1 Instant Issuance System
November 2020
528063-001, Rev A

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Summary of Contents for Entrust Sigma DS4

  • Page 1 Installation and Administrator’s Guide Sigma DS4 and DS4-ES1 Instant Issuance System November 2020 528063-001, Rev A...
  • Page 2 Trademark Acknowledgments Entrust, Sigma and the hexagon design are trademarks, registered trademarks and/or service marks of the Entrust Corporation in the United States and other countries. Datacard is a registered trademark and service mark of Entrust Corporation in the United States and other countries.
  • Page 3 Revision Log Revision Date Description of Changes November 2020 First release of this document...

  • Page 5: Table Of Contents

    Contents Chapter 1: Printer Installation ..........1 PC Requirements.
  • Page 6 Chapter 2: Elements of Card Design ......... 27 Basic Card Design .
  • Page 7 Chapter 3: Supplies and Parts ..........47 Print Ribbon .
  • Page 8 viii...

  • Page 9: Chapter 1: Printer Installation

    Chapter 1: Printer Installation This chapter describes system requirements and provides setup instructions for the Sigma DS4 and DS4-ES1 Instant Issuance Systems. Your installation may have additional requirements for a card production environment. Consult your system administrator to determine the optimum location for card production.

  • Page 10: Ethernet Requirements

    Ethernet Requirements You can connect multiple network printers to one PC. The maximum number of printers depends on the capacity of the network to deliver data to the printer. The following components are required to install a printer on a network: An Ethernet network that uses the TCP/IP protocol and can run at one of the following: ...

  • Page 11: Site Requirements

    Printer Dimensions The external printer dimensions are shown in the following illustrations. Single-Hopper Printer 9.0 in 229 mm 17.4 in 442 mm 8.9 in 226 mm Sigma DS4 and DS4-ES1 Installation and Administrator’s Guide...

  • Page 12: Multi-Hopper Printer

    Multi-Hopper Printer 16.2 in 411 mm 23.0 in 585 mm 13.4 in 340 mm Printer Installation...

  • Page 13: Clearance Requirements

    277 mm 4.2 in 107 mm 21.9 in 556 mm 13.1 in 333 mm Options, such as additional components, change the dimensions of the printer. Additional clearance is required when using these options. Sigma DS4 and DS4-ES1 Installation and Administrator’s Guide...

  • Page 14: Multi-Hopper Printer

    Multi-Hopper Printer 5.6 in 11.2 in 142.9 mm 284 mm 7.1 in 181 mm 9.0 in 229 mm 4.2 in 108 mm 6.1 in 28.6 in 155 mm 729 mm 19.0 in 482 mm Operating Environment Use the following guidelines when operating the printer: Operating temperature 60°–95°...

  • Page 15: Secure Printing Requirements

    To change the TLS encryption version requires Service access. Contact your system administrator or your service provider. If your card production site requires secure printing, use the following: An Entrust Sigma DS4 card printer with secure printing (DPCL2Secure) enabled and both  DPCL and DPCL2 disabled.

  • Page 16: Set Up The Printer

    Set Up the Printer Use the information in the following sections to set up the printer to print cards. Unpack the Printer Remove the accessories tray and printer from the shipping carton. The accessories tray holds the printer power supply and power cord, a print ribbon, keys (for locking printers), cleaning swabs, and a USB flash drive.

  • Page 17: Secure The Printer (Optional)

    The length of the screws you need depends on the thickness of the mounting surface. The screw length is the surface thickness + 0.75 inch (20 mm). Two M6 washers, purchased separately.  1/4-inch (7 mm) drill bit.  Sigma DS4 and DS4-ES1 Installation and Administrator’s Guide...
  • Page 18 Drill two holes in the mounting surface following the dimensions and requirements shown in the following figure. A paper template (part no. 528119-001) that you can place on the mounting surface to help identify the hole locations also is available. Printer Installation...
  • Page 19 Place a flat washer on each of the screws beneath the mounting surface. Insert the M6 screws through the holes in the mounting surface and into the well nuts in the bottom of the printer. Tighten the screws securely. Sigma DS4 and DS4-ES1 Installation and Administrator’s Guide...

  • Page 20: Load Cards

    Load Cards If you plan to insert cards through the exception slot, make sure that blank cards are available near the printer. Handle cards by the edges only, or wear approved card inspection gloves.  Cards can stick together. Slide or fan the cards to separate the edges before placing them in ...
  • Page 21 If any of the locks are left in the unlock position, the printer issues an error. You must unlock and re-lock all locks to clear the error and place the printer in Ready status. Sigma DS4 and DS4-ES1 Installation and Administrator’s Guide...

  • Page 22: Install The Print Ribbon

    Install the Print Ribbon Depending on the printer model, the print ribbon is available as a replaceable roll that you install on the print ribbon cartridge, or a prefilled print ribbon cassette. Load the Print Ribbon Cartridge The print ribbon cartridge ships inside the printer. Pull up the cover latch handle and open the printer cover.

  • Page 23: Install The Prefilled Print Ribbon Cassette

    Position the ribbon cassette in the guides. Close the printer cover. Press down on the ridges on the front of the cover to make sure that is latches completely. Sigma DS4 and DS4-ES1 Installation and Administrator’s Guide...

  • Page 24: Connect The Printer To A Computer

    Connect the Printer to a Computer You can connect the printer to a Windows-based PC using either a USB cable, or through a network using an Ethernet cable (the Ethernet cable is not supplied with the system). Connect Using a USB Cable If you plan to use the XPS Card Printer Driver, do not connect the USB cable to the computer until you are prompted during installation of the Driver.

  • Page 25: Plug In And Power On The Printer

    Connect the power cord to the facility power source. Press the P button on the front of the printer. The front panel LCD displays Ready when OWER the printer is powered on. Sigma DS4 and DS4-ES1 Installation and Administrator’s Guide...

  • Page 26: Use The Front Panel

    Use the Front Panel The front panel of the printer provides the controls you need to operate the printer. Refer to the printer’s User’s Guide for complete information about using the front panel. Power Up Arrow Button Enter User Button Down Arrow Set Up an Administrator in the Printer Dashboard The Printer Dashboard is a web-based printer management tool.
  • Page 27 Click Sign In to launch the Printer Dashboard. After you sign in to the Printer Dashboard, refer to the Printer Dashboard Help for complete information about how to define additional user accounts and use the dashboard. Sigma DS4 and DS4-ES1 Installation and Administrator’s Guide...

  • Page 28: Set The Printer Network Ip Address

    Set the Printer Network IP Address You need the printer IP address to perform some tasks. For example, use the IP address to access the Printer Dashboard from a browser window. You also need the IP address to define the printer to CardWizard software.

  • Page 29: Set A Static Ipv4 Address

    Press the down arrow until Configuration displays on line 3. Press E to enter the Configuration menu. NTER Press E to enter the Network IPv4 menu. NTER DHCP/Static IP displays on line 3. Press E to select NTER an address method. Sigma DS4 and DS4-ES1 Installation and Administrator’s Guide...
  • Page 30 Press the up or down arrow to display Static IP on line 3. Press E to enter the Static IP menu. NTER Set the static IP address, subnet mask, and gateway address. Press E with IP Address on line 3 to set the static IP NTER address.

  • Page 31: Use Ipv6 Addressing

    Begin with the printer in Ready status. Press the U button to suspend the printer. to enter the menu system. Press E NTER Press the down arrow until Configuration displays on line 3. Sigma DS4 and DS4-ES1 Installation and Administrator’s Guide...
  • Page 32 Press E to enter the Configuration menu. NTER Press the down arrow to display Network IPv6 on line 3. Press E to enter the Network IPv6 menu. NTER Set the IP Mode. The IP Mode determines whether the printer uses IPv4-only or both IPv4 and IPv6 addressing.

  • Page 33: Set A Manual Ipv6 Address

    NTER the address. When all three sections are correct, press E to save NTER your changes. Then, press the down arrow to display Prefix Length on line 3. Sigma DS4 and DS4-ES1 Installation and Administrator’s Guide...
  • Page 34 Press E to view or change the prefix length. NTER The prefix length indicates the boundary between the subnet to which the host is connected and the device ID in the IPv6 manual address. Press the up or down arrow to change the prefix length.

  • Page 35: Chapter 2: Elements Of Card Design

    46  Basic Card Design Card design includes: Color and monochrome printing.  Back of Card Magnetic Stripe Signature Panel Front of Card Printed Topcoat Smart Card Chip Photo Bar Code Sigma DS4 and DS4-ES1 Installation and Administrator’s Guide...
  • Page 36 The various types of data, such as name, Back of Card  account number, and special features Magnetic Stripe Signature Panel such as a magnetic stripe or smart card chip. The layout of the data.  Optional ultraviolet (UV) printing for ...

  • Page 37: Printing Design

    The luster color panel ribbon enhances your card appearance with visible color-shifting iridescent print with UV fluorescing properties. Refer to your card personalization software documentation for more information about setting up a card design that includes UV or luster printing. Sigma DS4 and DS4-ES1 Installation and Administrator’s Guide...

  • Page 38: Short-Panel Color Print Ribbon

    Short-Panel Color Print Ribbon Use short-panel print ribbon when only a portion of the card Short-panel ymcKT Ribbon design calls for color. For example, a card design may have a color photo on the top or left of the card, and black text on the bottom of the card.

  • Page 39: Print Graphics In Color

    YMC panels. Text and bar codes usually are printed with the black panel. Full-color print ribbon also prints any monochrome or one-bit-per-pixel graphics using the K panel. Sigma DS4 and DS4-ES1 Installation and Administrator’s Guide...

  • Page 40: Monochrome Ribbon

    Monochrome Ribbon Monochrome ribbon produces single-color cards. Monochrome ribbon can be any of the following: KT Ribbon Alternating black and topcoat panels (KT or KTT ribbon)  The printer applies black and one or two topcoat panels on the KTT Ribbon same side of the card.
  • Page 41 The Card Printer Driver allows you to specify a custom print resolution of 300x600 or 300x1200, which also may increase the legibility of smaller font sizes. Refer to the XPS Card Printer Driver User’s Guide for more information. Sigma DS4 and DS4-ES1 Installation and Administrator’s Guide...

  • Page 42: Print Bar Codes

    Print Bar Codes Bar code design follows a set of standards based on the type of bar code produced. Bar codes contain a series of black lines (bars) separated by white areas (spaces). Each character of encoded data is represented by a set of bars and spaces. A bar code standard specifies the number and width of bars and spaces needed to encode a character.

  • Page 43: Test Bar Codes

    Include other card design components that you use in production, such as topcoat.  Use the same bar code readers as users have, and test each card multiple times to simulate  any wear the card might experience. Also test multiple cards. Sigma DS4 and DS4-ES1 Installation and Administrator’s Guide...

  • Page 44: Card Design Changes That Affect Bar Codes

    Card Design Changes That Affect Bar Codes If you make substantial changes to the way you produce cards, review your setup tasks to make sure that cards continue to have the quality you require. Changes that can affect bar codes include: Purchasing a new brand of card stock, which can change the color of some images.

  • Page 45: Apply Topcoat

    The dimensions shown in the following sections are examples to help you determine the non- printing area. The actual dimensions can vary depending on the card stock you use. Sigma DS4 and DS4-ES1 Installation and Administrator’s Guide...

  • Page 46: Standard Magnetic Stripe Non-Printing Area

    Standard Magnetic Stripe Non-Printing Area The magnetic stripe typically is located on the back of the card. The following table shows the standard measurements for magnetic stripes. Use these values if you need to define a non-printing area. The non-print blocking area must extend outside the magnetic stripe by 0.05 in (1.27 mm), indicated by the dotted lines.

  • Page 47: Card Layout

    Maintain a margin between printing and card features, such as a signature panel, magnetic stripe, or smart card chip. For best results, do not print closer than 0.05 inch (1.27 mm) from those features. Sigma DS4 and DS4-ES1 Installation and Administrator’s Guide...

  • Page 48: Backgrounds

    Backgrounds Use the following suggestions to help you select a background for a professional-looking card. For best results, make sure that the background design does not emphasize the location of card features, such as embedded electronics. Consider using a white background for the card to achieve consistent professional results. ...

  • Page 49: Magnetic Stripe Design

    : ; < = > TTS (Thrift Third Standard) The maximum number of characters for TTS format is 104 characters. Numeric characters (0–9) and the following special characters are allowed: : ; < = > Sigma DS4 and DS4-ES1 Installation and Administrator’s Guide...

  • Page 50: Single-Track Option (Jis)

    Single-Track Option (JIS) The default data format for a single-track magnetic stripe module is the JIS (Japanese Industrial Standard) Type II format. The maximum number of characters for the JIS format is 69 characters. These characters can include spaces, numeric characters (0–9), uppercase alphabetic characters (A–Z), lowercase alphabetic characters (a–z), and the following special characters: ! "...

  • Page 51: Magnetic Stripe Coercivity

    A cable for the smart card port used (this cable is not needed for single-wire processing)  A card production application that is designed to work with the printer and the smart card  application Smart cards that work with the reader in the printer  Sigma DS4 and DS4-ES1 Installation and Administrator’s Guide...

  • Page 52: Smart Card Codes On The Printer Label

    Smart Card Codes on the Printer Label The configuration label includes codes that identify the type and model of the smart card module installed in the printer. The following table lists the codes used on the configuration label. Code on Label Type of Smart Card Module Integrator Contactless OMNIKEY HID, Loosely Coupled, Contactless...

  • Page 53: Embossing And Indenting Design

    The embosser can emboss up to five lines of text or numbers. Topping foil is then heat sealed to the embossed characters. The foil is available in six colors. Sigma DS4 and DS4-ES1 Installation and Administrator’s Guide...

  • Page 54: Settings For Card Design In The Printer Dashboard

    Settings for Card Design in the Printer Dashboard The Printer Dashboard contains card design settings that managers and service providers can use to set up card production. The card design settings include magnetic stripe setup and smart card testing. The Printer Dashboard also contains troubleshooting features such as a log file that can track all processes of a card job.

  • Page 55: Chapter 3: Supplies And Parts

    This chapter includes the following information: Print Ribbon page 48  Cards page 52  Cleaning Supplies page 55  Replacement Parts and Optional Equipment page 55  Cables and Power Supplies page 56  Sigma DS4 and DS4-ES1 Installation and Administrator’s Guide...

  • Page 56: Print Ribbon

    Print Ribbon Depending on the printer model, print ribbon is available in one of the following formats: A replaceable roll that you install on the print ribbon cartridge. The ribbon kit includes the  print ribbon, a cleaning card, and a replaceable cleaning roller. For best results, run a cleaning card and replace the cleaning roller with each new print ribbon.

  • Page 57: Color Print Ribbon Kits

    Alternating black and topcoat panels (KT ribbon)  Black with two topcoat panels (KTT ribbon)  KTT Ribbon The printer applies black and two topcoat panels on the same side of the card. Sigma DS4 and DS4-ES1 Installation and Administrator’s Guide...

  • Page 58: Ribbon Saver

    Continuous black (K ribbon), up to 1500 images per ribbon  Continuous dark blue, up to 1500 images per ribbon  Continuous white, up to 1500 images per ribbon  Continuous red, up to 1500 images per ribbon  Continuous green, up to 1500 images per ribbon ...
  • Page 59 If the printer will not be used for an extended period, remove supplies from the printer and  store them with new supplies. Sigma DS4 and DS4-ES1 Installation and Administrator’s Guide...

  • Page 60: Cards

    Cards For best results, use high-quality cards that meet the following specifications and recommendations. Card Size Use ISO ID-1 cards (also called CR80 cards). The cards have the following dimensions: Length 3.37 inches 85.60 mm Width 2.125 inches 53.98 mm Thickness Print only: 0.010 to 0.040 inches 0.254 to 1.016 mm...

  • Page 61: New Cards For Color Printing

    Clean the printer’s card tracks to remove any adhesive residue. Use a printhead cleaning  swab to remove the residue. Fan cards before loading them into the input hopper.  Use a print margin of at least 0.05 inch when using adhesive-backed cards.  Sigma DS4 and DS4-ES1 Installation and Administrator’s Guide...

  • Page 62: Card Quality Guidelines

    Card Quality Guidelines Cards must meet the following card quality guidelines for the printer to print high-quality graphics on them successfully. Card Surface The card must be smooth and even, and free of irregularities such as raised burrs or particles embedded in the surface.

  • Page 63: Cleaning Supplies

    Cable Lock The printer can be used with a cable lock. Obtain the lock from your dealer, because it includes an added security plate that is inserted into the printer. Sigma DS4 and DS4-ES1 Installation and Administrator’s Guide...

  • Page 64: Cables And Power Supplies

    Cables and Power Supplies The printer uses the following data cables and power supplies. Data Cables The data cable connects the printer to the network or directly to a PC. You can use one of the following data cables:  Network (Ethernet) ...

  • Page 65: Power Cords

    European power cord  India power cord  Israel power cord  Italy power cord  Japan power cord  South Africa power cord  Swiss power cord  United Kingdom power cord  Sigma DS4 and DS4-ES1 Installation and Administrator’s Guide...
  • Page 66 Supplies and Parts...

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