Magnetic Stripe Problems - Entrust EM1 User Manual

Magnetic Stripe Problems

To begin troubleshooting a magnetic stripe problem, first print a magnetic stripe test card from
the Printer Dashboard or the Card Printer Driver. For complete information, refer to the Printer
Dashboard Help or "Print a Driver Sample Card" in the XPS Card Printer Driver User's Guide.
The printer uses the coercivity and data format set using the Printer Dashboard.
Problem
Cards are not loaded
correctly.
Cards do not have a
magnetic stripe.
The card has dirt or
damage on the magnetic
stripe.
The magnetic stripe on
the card is low-coercivity
material and the High
Coercivity setting is
selected.
The magnetic stripe on
the card is high-coercivity
material and the Low
Coercivity setting is
selected.
The data for this job
includes characters not
allowed by the magnetic
stripe format selected for
the track.
46
Solution
Load ISO cards with the magnetic stripe (back side) facing
down and to the right. Refer to
Load magnetic stripe cards in the input hopper. If the cards
have a magnetic stripe, check the quality of the cards. Change
card stock, if needed.
Encode and send a new card to print. If an error message
displays indicating a magnetic stripe problem, run a cleaning
card to clean the magnetic stripe head. Refer to
Printer" on page 26.
To use the cards you have, select low-coercivity encoding.
Refer to the Printer Dashboard Help for more information
about setting the coercivity. To encode with high coercivity,
obtain cards manufactured for high-coercivity encoding. Refer
to "Print a Test Card with Network IP Address"
To use the cards you have, select high-coercivity encoding.
Refer to the Printer Dashboard Help for more information. To
encode with low coercivity, obtain cards manufactured for
low-coercivity encoding.
Cancel the current print job. Make sure that you know which
characters are allowed on the track. Change the data to be
encoded, and resend the print job. Refer to "Magnetic Stripe
Design" in the printer's Installation and Administrator's Guide
for more information.
"Load Cards" on page 16.
"Clean the
on page
Troubleshooting
15.