Chapter 6: Troubleshooting - Entrust EM1 User Manual

Chapter 6: Troubleshooting

This chapter provides information to help you respond to card printer
messages. It also explains how to clear card jams and how to recover
from other errors.
This section helps you identify and fix basic issues that can occur during printing. Also refer to the
XPS Card Printer Driver User's Guide or OpenCard manual for additional troubleshooting
information.
The section starts with an overview of card production and printer issues you may encounter:
Locate a Problem Within the Card Production System

Locate a Problem with Basic Printer Functions

This section also describes troubleshooting for the following:
Installation Problems

Card Printer Driver Problems

Card Appearance

Magnetic Stripe Problems

Clear a Card Jam

Repair a Broken Ribbon

Messages and Conditions

EM1, EM2 Card Printers User's Guide
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on page 37
on page 40
on page 46
on page 48
on page 49
on page 50
on page 32
on page 33
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