Entrust EM1 User Reference Manual

Entrust EM1 User Reference Manual

Direct to card card printers

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User Reference Guide
EM1 and EM2
Direct to Card Card Printers
October 2020
528167-001, Rev A

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Summary of Contents for Entrust EM1

  • Page 1 User Reference Guide EM1 and EM2 Direct to Card Card Printers October 2020 528167-001, Rev A...
  • Page 2: Table Of Contents

    EM Direct to Card Printer Contents The EM Direct to Card Printer ................. 3 Front Panel ....................3 Load Cards in the Hopper ................4 Use the Exception Slot ..................4 Load the Print Ribbon Cartridge ..............5 Install the Prefilled Ribbon Cassette ..............6 Empty the Reject Tray ..................
  • Page 3: The Em Direct To Card Printer

    User Reference Guide The EM Direct to Card Printer A = Printer Cover H = Reject Tray B = Cover Latch Handle I = Printhead C = Cover Ridges J = Manual Advance Knob D = Input Hopper K = Ribbon Cartridge or Cassette E = Exception Slot F = Front Panel G = Output Hopper...
  • Page 4: Load Cards In The Hopper

    EM Direct to Card Printer Load Cards in the Hopper Use the Exception Slot EM Direct to Card Printer...
  • Page 5: Load The Print Ribbon Cartridge

    User Reference Guide Load the Print Ribbon Cartridge 1. Open the printer cover and remove the print ribbon cartridge. 2. Remove the used ribbon spools and cleaning roller and discard them. 3. Load the print ribbon. 4. Turn the take-up spool counterclockwise. 5.
  • Page 6: Install The Prefilled Ribbon Cassette

    EM Direct to Card Printer Install the Prefilled Ribbon Cassette 1. Open the printer cover and remove the used print ribbon cassette. Discard the cassette. 2. Remove the print ribbon cassette from its package. The cassette is shipped in a closed position. 3.
  • Page 7: Empty The Reject Tray

    User Reference Guide Empty the Reject Tray Print Test Card with IP Address Hold User Button 2 Seconds User Reference Guide...
  • Page 8: Clear A Card Jam

    EM Direct to Card Printer Clear a Card Jam EM Direct to Card Printer...
  • Page 9: Repair A Broken Print Ribbon

    User Reference Guide Repair a Broken Print Ribbon Tape User Reference Guide...
  • Page 10: Check The Printer Power Connections

    EM Direct to Card Printer Check the Printer Power Connections EM Direct to Card Printer...
  • Page 11: Check The Printer Data Connection

    User Reference Guide Check the Printer Data Connection Network User Reference Guide...
  • Page 12: Common Driver Messages

    EM Direct to Card Printer Common Driver Messages Error Message Refer to: 110: Print ribbon “Load the Print Ribbon Cartridge” on page 5 out or missing “Install the Prefilled Ribbon Cassette” on page 6 112: Card hopper “Load Cards in a Single-Hopper Printer” on page 4 empty “Use the Exception Slot”...
  • Page 13: Clean The Printer

    User Reference Guide Clean the Printer If the printer has locks, unlock the printer and input hopper. 1. Open the printer cover and remove the print ribbon cartridge or cassette. Close the cover. 2. Open the input hopper cover and remove any unprinted cards. 3.
  • Page 14: Run The Cleaning Card

    EM Direct to Card Printer Run the Cleaning Card Access Printer Dashboard and click Cleaning Card. Refer to the Printer’s Installation and Administrators Guide on accessing Printer Dashboard. Remove the cleaning card from the output hopper and discard it. Replace the print ribbon cartridge or the cassette in the printer, and the cards in the input hopper.
  • Page 15: Clean The Printhead

    User Reference Guide Clean the Printhead Clean the printhead in the following situations: • There are unprinted lines on the finished card. This usually indicates dirt or contaminants on the printhead. • The printhead is touched accidentally. Oils from hands can affect print quality and damage the printhead.
  • Page 16 Entrust, Sigma and the hexagon design are trademarks, registered trademarks and/or service marks, and Datacard is a registered trademark and service mark, of the Entrust Corporation in the United States and other countries. All other trademarks are the property of their respective owners.

This manual is also suitable for:

Em2

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