Related Manuals for Entrust CD820
Summary of Contents for Entrust CD820
- Page 1 User Reference Guide CD820™ Instant Issuance System October 2020 527715-001, Rev D...
-
Page 2: Table Of Contents
CD820 Instant Issuance System Contents The CD820 Card Printer ................3 Common LCD Messages ................4 102: Card not in position ..................4 103: Printer problem ................... 4 104: Critical problem ................... 4 105: Magstripe data error ................... 5 110: Print ribbon out or missing................5 111: Card not picked ................... -
Page 3: The Cd820 Card Printer
User Reference Guide The CD820 Card Printer A–Single Hopper Printer F–Latch Button B–Printer Lock G–Cover Ridges C–Swingarm H–Printer Supplies Access Door D–Card Input Hopper I–Multi-Hopper Cover E–Multi-Hopper Printer J–Card Output Hopper K–Front Panel Front Panel LCD Front Panel Status Lights... -
Page 4: Common Lcd Messages
The printer front panel displays printer messages or conditions as they are issued. This section describes some of the common messages that may display. Refer to “The CD820 Card Printer” on page 3 for the location of the system components. -
Page 5: 105: Magstripe Data Error
User Reference Guide Common LCD Messages (cont.) 105: Magstripe data error Cause: The printer could not verify the magnetic stripe data written to the card. Use magnetic stripe cards that match the printer settings. Make sure that the cards are positioned in the printer correctly. Press the User button on the printer and send the card to print again. -
Page 6: 112: Card Hopper Empty
CD820 Instant Issuance System Common LCD Messages (cont.) 112: Card hopper empty Cause: The printer did not detect cards in the input hopper. Add cards to the input hopper. Press the User button to clear the message. Refer to “Load Cards” on page 8 for more information. -
Page 7: 172: Insert Cleaning Card
User Reference Guide Common LCD Messages (cont.) 172: Insert cleaning card Cause: The printer is ready to be cleaned. • If the cleaning card is in the input hopper, press the User button. • If the cleaning card is not in the input hopper, insert the card into the printer and then press the User button. -
Page 8: Load Cards
CD820 Instant Issuance System Load Cards • Fan the cards to separate the edges. • Insert ISO magnetic stripe cards with the stripe facing down and to the right. • Insert smart cards with the chip facing up and toward the back of the hopper. -
Page 9: Use The Exception Slot
User Reference Guide Use the Exception Slot Use the exception slot to insert a single card, such as a different card type than those loaded in the input hopper. The input hopper does not have to be opened to insert a card through the exception slot. Slide the card into the exception slot. -
Page 10: Load The Print Ribbon
CD820 Instant Issuance System Load the Print Ribbon Unlock the printer and open the printer supplies access door (multi-hopper) Press the latch button to open the printer swingarm. Remove the print ribbon cartridge. Load a full roll of print ribbon (blue spool) onto the spindle closest to the cartridge handle until it clicks into place. -
Page 11: Replace The Cleaning Sleeve
User Reference Guide Replace the Cleaning Sleeve Unlock the printer and open the printer supplies access door (multi-hopper). Press the latch button to open the printer swingarm. Remove the print ribbon cartridge. Remove the cleaning roller spindle from the ribbon cartridge. Slide the spindle into the cleaning sleeve (a). -
Page 12: Clean The Printer
CD820 Instant Issuance System Clean the Printer Prepare the Printer for Cleaning Power on and unlock the printer. Open the printer swingarm and remove the print ribbon cartridge. Remove the cleaning sleeve. The ribbon must remain installed on the ribbon cartridge. -
Page 13: Clean The Printer
User Reference Guide Clean the Printer Enter the menu system. Follow the steps on the LCD panel (refer to the following illustration). Press the User button to start the cleaning cycle when “Insert cleaning card” displays on the LCD. -
Page 14: Clean The Multi-Hopper Rollers
CD820 Instant Issuance System Clean the Multi-Hopper Rollers Unlock and open the input hopper cover. Load cleaning cards into each hopper. Close the input hopper and lock the printer. Follow the steps on the LCD panel (refer to the following illustration). -
Page 15: Empty The Reject Card Tray
User Reference Guide Empty the Reject Card Tray Empty the reject card tray regularly. Follow your site’s guidelines to dispose of the cards removed from the reject card tray. Make sure that the reject tray is installed properly before locking the printer. -
Page 16: Close The Printer Doors
CD820 Instant Issuance System Close the Printer Doors The printer cannot process cards while any access doors are open. Make sure that all printer doors are closed and locked. Note: Press down on the cover ridges to make sure that the swingarm latches completely on both sides. -
Page 17: Check Power Connections
User Reference Guide Check Power Connections Make sure that all power cables are securely connected. Single-Hopper Power Connections Multi-Hopper Power Connections... -
Page 18: Check Data Connections
CD820 Instant Issuance System Check Data Connections Make sure that all data cables are securely connected. Single-Hopper Printer Network Connection Multi-Hopper Printer Network Connection... - Page 19 User Reference Guide Notes...
- Page 20 Entrust, Sigma and the hexagon design are trademarks, registered trademarks and/ or service marks of the Entrust Corporation in the United States and other countries. Datacard is a registered trademark and service mark of Entrust Corporation in the United States and other countries. All other trademarks are the property of their respective owners.
Need help?
Do you have a question about the CD820 and is the answer not in the manual?
Questions and answers